Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Fred Anderson Toyota of Sanford - Service Center
Sanford, NC
1,075 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,075 Reviews of Fred Anderson Toyota of Sanford - Service Center
Sort by
October 19, 2020
I waited for my car to be service. While in the waiting area 2 other customers were very rude speaking loudly into their cell phones and/or increasing cell phone volume while watching videos. At least 4 or area 2 other customers were very rude speaking loudly into their cell phones and/or increasing cell phone volume while watching videos. At least 4 or 5 Fred Anderson employees walked through this area and heard the annoying behavior but said nothing. When my vehicle was finally ready I observed dirt smudges where the service employee had been seated and on the driver door interior. These complaints seem to be habitual. If they continue, my next auto purchase will not be from Fred Anderson. More
by tkbkb
Verified Customer
October 19, 2020
Bryan at Fred Anderson Toyota came to our rescue when we had engine trouble as we were passing through town on a Saturday. The service department checked out our Sienna, gave us a loaner vehicle, and got ou had engine trouble as we were passing through town on a Saturday. The service department checked out our Sienna, gave us a loaner vehicle, and got our van up and running on Monday. They even met us halfway when we had to switch vehicles back. Excellent service! More
by turnerfamily5nc
Employees Worked With
October 18, 2020
The employees I can in contact with was not wearing a mask, unacceptable.No plastic protected covering on seat, no paper protecting on floor of vehicle. mask, unacceptable.No plastic protected covering on seat, no paper protecting on floor of vehicle. More
by BCCHANDLER50
Employees Worked With
Do not recall name
October 16, 2020
They performed a factory recall on my fuel pump in a timely manner. Looks like I have another recall so I will be returning for that. timely manner. Looks like I have another recall so I will be returning for that. More
by SERVICE81
Employees Worked With
October 15, 2020
Very friendly and always helpful. Very good on updating when I come in for service. I had an issue with connecting my phone to the Bluetooth and they said stop by and someone would help me. They go above a when I come in for service. I had an issue with connecting my phone to the Bluetooth and they said stop by and someone would help me. They go above and beyond. More
by DONNARIGSBEE
October 15, 2020
As always Fred Anderson Toyota of Sanford service department knocked it out of the park. They saw me on time, exactly at my scheduled appointment - they are the only service department I've used in 2 department knocked it out of the park. They saw me on time, exactly at my scheduled appointment - they are the only service department I've used in 25 years that has done that, usually they make you wait. FATS service department did excellent work and it was completed on time. More
by mh4571718
October 12, 2020
Great job, Chan is always great!We take our vehicles Great job, Chan is always great! We take our vehicles there for oil change, etc. Easy to call and receive help. Air bag is next. Great job, Chan is always great! We take our vehicles there for oil change, etc. Easy to call and receive help. Air bag is next. More
by STGREENEYES2007
Employees Worked With
October 12, 2020
Great customer service. Very friendly and courteous. They have treated us well each time we have been there. Very pleased each time we come there. have treated us well each time we have been there. Very pleased each time we come there. More
by VRUSSELL36
October 11, 2020
Very good, helpful. The price was great. The people were very nice. It was a bonus you had a shuttle service. Jimmy was very helpful. very nice. It was a bonus you had a shuttle service. Jimmy was very helpful. More
by makrhimom
October 11, 2020
Sanford Toyota has always taken care of me and my car. I am a mom of two and travel a lot for work so I need someone I can trust when it comes to my car. They have great customer service. am a mom of two and travel a lot for work so I need someone I can trust when it comes to my car. They have great customer service. More
by Mermaid2018
Employees Worked With
