Fred Anderson Toyota of Sanford - Service Center

Went in for regular service, usually takes an hour, but this last time, service was very poor, took 2 and a half hours for a simple tire rotation, I get it, they need a bay to work in, but it was all the s this last time, service was very poor, took 2 and a half hours for a simple tire rotation, I get it, they need a bay to work in, but it was all the service guy, he said I needed tires really bad, that I was less than 50% left on 60k mile tires, I told him that I was good, considering I only had 30k on them, then tried to sell me tire balance and alignment, "to get the best life out of my tires" I told him no, and then since I didn't get these, that I "would viid my warranty on the whole car" Overall, that one service writer made me never want to go back, so much even considering getting another brand vehicle More

I was assigned to Michael when I dropped my car off for a 12 month maintenance check and was told I would be contacted when service was completed probably a little after an hour. After 2 hours I called to se 12 month maintenance check and was told I would be contacted when service was completed probably a little after an hour. After 2 hours I called to see if the service was complete and was given Michael's phone number so I could leave a voice message since he was busy. I called, left a voice message and never received a response. I picked my car up 4 1/2 hours after drop off and never received a call or text. Additionally two of the three folks at the service desk wore their masks around their chins the entire time I was inside which made me uncomfortable. I had chosen to have my car serviced in Sanford because I didn't want to deal with poor service at Pinehurst Toyota anymore. My previous experience at Fred Anderson Toyota was stellar so I was truly surprised by this most recent experience. More

Mr. Hernandez answer my question/ make sure that the mechanic finish the work on my car completely because they forgot to do minor part of service for my car mechanic finish the work on my car completely because they forgot to do minor part of service for my car More

We've dealt with Fred Anderson in Sanford since 2002 when we purchased our first new Tundra and we have always had good service. We recommend them to all our family and friends, who also have made purchases we purchased our first new Tundra and we have always had good service. We recommend them to all our family and friends, who also have made purchases from them, with no complaints. Our Service Advisor Luther White was very friendly and we received great service. Thanks, W. Morgan More

Unfortunately the service team at Fred Anderson in Sanford is much more interested in proving they don't need to do more to fix a structural problem with my car than actually fixing it. I have grown Sanford is much more interested in proving they don't need to do more to fix a structural problem with my car than actually fixing it. I have grown very tired of being told unnecessary noise in the cabin is "within allowable limits" when anyone else's SUV that I get in does not make those type noises. My problem started six months after purchase and remains a problem two years later. More

They provide me with great service. They are very informative and get you in and out when you need to. Always have been friend and helpful. informative and get you in and out when you need to. Always have been friend and helpful. More

I had a great experience. Very professional staff. Thank you for the awesome service. A 25 word requirement results in a few bye bye's. you for the awesome service. A 25 word requirement results in a few bye bye's. More

This location is Very helpful and kind staff. I have been multiple times for oil changes and tire rotation. They have been very professional. Highly recommend. multiple times for oil changes and tire rotation. They have been very professional. Highly recommend. More

We always get great service at Fred Anderson Toyota of Sanford. The shuttle they provide gets me to work in a timely fashion. I receive updates on the work being performed and feel valued by the service a Sanford. The shuttle they provide gets me to work in a timely fashion. I receive updates on the work being performed and feel valued by the service advisor. More