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Fred Anderson Toyota of Sanford - Service Center
Sanford, NC
1,075 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,075 Reviews of Fred Anderson Toyota of Sanford - Service Center
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June 26, 2020
oil change and software update I did not want to review due to the fact I got a $10 discount from the service advisor due to me waiting 2.5 hours at the dealership when told it wil I did not want to review due to the fact I got a $10 discount from the service advisor due to me waiting 2.5 hours at the dealership when told it will take no more than an hour for my appointment. I showed up as promised, but was forgotten back in the service bay. I was also charged more than what my coupon stated, so the advisor had to redo the paperwork. The advisor was very apologetic and nice. Personally, I don't think my car got worked on until I asked how much longer after the 1.5 hour mark. Several people came after I did and left before I did - this is unacceptable for an oil change and software update. More
by Ritt
Verified CustomerEmployees Worked With
Bryant Elder
June 26, 2020
Oil change and inspection I was surprised that, at first, most of your people did not have on masks. I commented on that and that I almost turned around to leave. I was surprised that, at first, most of your people did not have on masks. I commented on that and that I almost turned around to leave. More
by SKSHELBURNE
Employees Worked With
I don't know the names.
June 25, 2020
Appointment TImes I made an appointment for 11:30 and at 1:30 had to ask how much longer would it take. When asked about they had to look for my car and it was sitting I made an appointment for 11:30 and at 1:30 had to ask how much longer would it take. When asked about they had to look for my car and it was sitting around back. I make an appointment because I work and I don't have that long for lunch. If it can't be done in that time frame then I would have been glad to reschedule all they had to do was tell me that they were overbooked. More
by MLETT0
June 25, 2020
Way too over priced, staff didn’t know much of anything. I drive a hybrid car, and when I went to pick my car up after the oil change, it had been left in the BATTERY in mode and nobody could tell me for ho I drive a hybrid car, and when I went to pick my car up after the oil change, it had been left in the BATTERY in mode and nobody could tell me for how long. They didn’t want to do anything about it either. Will never go back, I’ll just stick to my Just Tires and I suggest you guys go elsewhere too! More
by valeriehnunn
June 25, 2020
THE BEST SERVICE ALWAYS PROFESSIONAL, HELPFUL, FRIENDLY, AND GOES THE EXTRA MILE TO ENSURE A SATISFIED CUSTOMER.... MAKES HAVING TO GO FOR NORMAL SERVICE A PLEASURE, I ALWAYS PROFESSIONAL, HELPFUL, FRIENDLY, AND GOES THE EXTRA MILE TO ENSURE A SATISFIED CUSTOMER.... MAKES HAVING TO GO FOR NORMAL SERVICE A PLEASURE, IN AND OUT IN A REASONABLE TIME... More
by thetrhis
Employees Worked With
June 25, 2020
Service good, but price unreasonable After having 12 volt battery replaced keyless entry would not function. The tech stated the 2 keys would have to be reprogramed. This took 45 minute After having 12 volt battery replaced keyless entry would not function. The tech stated the 2 keys would have to be reprogramed. This took 45 minutes, with initial charge of $300. This was later reduced to $200, but I still found this to be unreasonable. Summary states the keyless switch was off and had to be turned on. If that was all that was actually done, then the charge was more than excessive. It was performed in a timely manner (appt. was at 9, and finished by 9:45). More
by WILLIAMHAYES
June 25, 2020
Excellent service and great customer service experience. Everything was taken care of in a timely manner. We appreciate the great services from Sanford Toyota. Two thumbs up. Everything was taken care of in a timely manner. We appreciate the great services from Sanford Toyota. Two thumbs up. More
by SEAN.BOYKIN
June 22, 2020
Poor virus protection procedures I did not feel safe from Covid 19 at this service / dealership. No sanitizer was in place for customer use. No wipes were available for after service I did not feel safe from Covid 19 at this service / dealership. No sanitizer was in place for customer use. No wipes were available for after service was completed. Only one staff was wearing a face mask. Most likely, I will be using this dealership again. More
by DEAN.A.SPICE
Employees Worked With
Service department.
June 21, 2020
Very excellent customer service from start to finish! It was a great service appointment, the staff provided quality service and explained well what was wrong with the car from start to finish! It was a great service appointment, the staff provided quality service and explained well what was wrong with the car More
by THIERRYTUYISHIMIRE
Employees Worked With
June 17, 2020
60k service Very very pleased with Bryant..............................Service was performed as needed, quick and dependable..clean waiting room even with Covid 1 Very very pleased with Bryant..............................Service was performed as needed, quick and dependable..clean waiting room even with Covid 19 pandemic..I did miss the donuts and coffee and water More
by Rsheff5
Employees Worked With
Bryant Elder
