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Fred Anderson Toyota of Sanford - Service Center
Sanford, NC
1,075 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,075 Reviews of Fred Anderson Toyota of Sanford - Service Center
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August 27, 2020
Honestly some of the worst experience I have ever had getting my car taken care of. This is the 3rd Toyota I have owned. I bought a new one from here in January. Every time I have been they do not welcom getting my car taken care of. This is the 3rd Toyota I have owned. I bought a new one from here in January. Every time I have been they do not welcome you when you walk in the door, but they will however help men right away when they walk in the door. I was waiting 2.5 hours for my oil to be changed and tires to be rotated. A week after my service the radio in my car stopped working, I scheduled an appointment and took my car in the night before to have it fixed the next morning. I called back the next afternoon because I had not heard from anyone and they said that they could not fix my car that day because they would have to order a new radio. I then went in and asked for a rental because I knew I would be blown off if they did not have my car in front of them to be fixed. They almost refused to give me a rental until I asked to speak with the manager. I was then given a rental. They told me they would be ordering a new radio and when it came it in would be installed and I would be able to pick up my car. They never kept their word of when they said they were going to call. I called multiple times to check up on my car to be told my service representative was unavailable and would call back, would never call back, tried to push the blame off on others and pretend he had no clue he was dealing with my car. They maybe returned one of my calls throughout the 2.5 weeks. I had to call them every single time to receive an update, if I didn't call I probably would've never heard a peep. Overall you would think that somewhere you spent a lot of money purchasing a new car would provide better service to loyal customers. If I didn't receive free warranty service I definitely would NOT bring my car here. More
by kgw2681
Verified CustomerEmployees Worked With
Bryant
August 26, 2020
Excellent service department! Very courteous! Wait time was longer than anticipated! Sales department very misleading regarding premium package-$3000 will not do again! Unhappy about that! Was told it woul was longer than anticipated! Sales department very misleading regarding premium package-$3000 will not do again! Unhappy about that! Was told it would cover bumper to bumper and would not have to pay for anything! So not true according to service department! Never again! More
by vickiehdouglas
Employees Worked With
August 25, 2020
The experience at this dealership was outstanding. They really make you fell like family.They explain everything that they are going to do step by step. really make you fell like family.They explain everything that they are going to do step by step. More
by FRED.SAVINA
August 24, 2020
I always feel.well taken care of at Fred Anderson Toyota of Sanford. I love my RAV4. This visit took a bit.longer than the estimated time..and it cost far more than I was anticipating. However the 30k maint of Sanford. I love my RAV4. This visit took a bit.longer than the estimated time..and it cost far more than I was anticipating. However the 30k maintenance is behind us. Thank you FATOS. More
by wittjb
Employees Worked With
August 23, 2020
I was offered a package for $149.99 and one hour service. After two hours I was given a bill for $280 which included my $30 state inspection, a charge for $203 instead of 149.99, a misc fee of $36 of 'repair After two hours I was given a bill for $280 which included my $30 state inspection, a charge for $203 instead of 149.99, a misc fee of $36 of 'repair fee to dealer' and taxes. I was then told the extra fee is on all billing. Using my previous billing I showed it was not a fee imposed by Toyota and was told it would be refunded per the manager that day. One week later, I have heard nothing from them. Dishonest service, bait and switch or improper explanation of packages (note* bill was itemized but had zeroes in all 'included' in package for $203 descriptions which was explained by 3 different employees as 3 different values), and finally a broken commitment to refund a miscellaneous charge that they could not explain which had never been on a bill before. More
by DRAGOONETIGRE
Employees Worked With
August 20, 2020
Your service has dramatically improved since I bought my Toyota Camry from you. The one thing I would like to suggest is you find a better way to make sure your people follow through on what the customer ha Toyota Camry from you. The one thing I would like to suggest is you find a better way to make sure your people follow through on what the customer has asked for. Every time I've come to you this problem has occurred. This time I asked for an oil change, replace a tire air valve and a car wash. The oil change occurred and the car was washed but I had to specifically request they go back and take care of the same tire repeatedly losing air problem. This is a new tire I bought from you so naturally I thought it was an air valve problem. They insisted I had a nail in my tire and refused to check the air valve. I will watch and see if the tire continues to lose air. Thank you for asking for my assessment. More
by kdupre3730
Employees Worked With
I do not know the names of the service people who helped me.
August 19, 2020
I arrived at my appointment time and was greeted by a very friendly young man. I explained that I needed a 5000 mile service. My vehicle was completed before i expected it to be done. Everyone at the d very friendly young man. I explained that I needed a 5000 mile service. My vehicle was completed before i expected it to be done. Everyone at the dealership was extremely professional and nice. More
by RAMC1023
Employees Worked With
I don’t remember the name of the person in the service department
August 18, 2020
Serviced the truck, changed the oil. Left the oil plug loose. Had to take back again the 2nd day to tighten plug and add oil. loose. Had to take back again the 2nd day to tighten plug and add oil. More
by TIMCPERRY
Employees Worked With
August 17, 2020
The whole team is awesome! I had a great experience from start to finish. I brought my car in for service, and I'm pretty sure that I'll be buying my next car from this dealership. start to finish. I brought my car in for service, and I'm pretty sure that I'll be buying my next car from this dealership. More
by RAM.UPADHYAYA
August 17, 2020
Everyone at this service department is friendly and helpful. The service was excellent and the waiting room was comfortable with lots of outlets to plug a computer into. The only thing that will be e helpful. The service was excellent and the waiting room was comfortable with lots of outlets to plug a computer into. The only thing that will be even better than that is for the donuts to return! More
by CKIZER
Employees Worked With
Bryant D Elder
