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Fred Anderson Toyota of Sanford - Service Center

Sanford, NC

3.9
1,075 Reviews

1,075 Reviews of Fred Anderson Toyota of Sanford - Service Center

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August 04, 2024

I recommend Fred Anderson Toyota i Sanford N. C. Very happy with their services. We took our cars for service and was treated with respect. There was no selling services that we didn't need like More

by antondonn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Scotton
Aug 09, 2024 -

Fred Anderson Toyota of Sanford responded

Hi there! Thank you for taking the time to share your rating of Fred Anderson Toyota of Sanford! We’re delighted that our team here could meet your expectations. Feel free to reach out if you need further assistance. Enjoy the rest of your day!

July 26, 2024

I had my tacoma serviced here and they did change the oil properly. I needed warranty work done and they would not even look inside the door panel to see why door handle was getting loose. Also my radio make More

by TREX2007
Recommend Dealer
No
Employees Worked With
Julian Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2023

TOOK OUR NEW HIGHLANDER IN FOR 1ST SERVICE,TIRE ROTAION WAS NOT PERFORMED ON ONE SIDE,A VALVE STEM CAP WAS MISSING, HOW I NOTICED.THEY ASKED THE TECHNICIAN AND HE STATED HE FORGOT TO ROTATE THE OTHER SIDE, More

by mg67
Workmanship
Recommend Dealer
No
Employees Worked With
Lacy Tripp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Fred Anderson Toyota of Sanford responded

Mg67, we regret to hear that you had a negative experience at Fred Anderson Toyota of Sanford, but would appreciate the chance to turn your experience around. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon.

August 09, 2023

I cant say enough about the staff at Fred Anderson Toyota of Sanford. Wow, greeted at the door with a friendly, welcoming agent followed by an encounter with Ms. Paula Black - you made my day. Thank you!! More

by M. Guerra
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Black
May 16, 2024 -

Fred Anderson Toyota of Sanford responded

Hi there, we're so glad you enjoyed your visit! Providing the best experiences we can to our guests is our top priority, so we're elated to hear you had such a positive visit. We'll be sure to pass your comment along to Ms. Paula. Thank you for taking the time to leave us your review, we hope to serve you again! Have a great day.

April 12, 2023

TOOK CAR IN THEY SAID THEY DROVE CAR MILEAGE WAS SAME AS DROPOFF. OIL NOT CHANGED WHEN SERVICE SAID IT WAS. SHEA CALLED AND LIED AS BAD AS SERVICE. NO CUSTOMER SERVICE SKILLS. OVERALL BAD DEALERSHIP More

by Charlesshupe327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shea Gramling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SERVICE MANAGER
February 01, 2021

I had been taking my bmw that I purchased from there, to get serviced for last 3 yrs and not to much of a problem and then made appointment brought it out and waited 3 hours to only be told they couldn't d More

by Bodiedw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chan Coleman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
KYLE JAMES
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Fred Anderson Toyota of Sanford responded

We are disappointed to hear that you did not have a more positive experience with us at Fred Anderson Toyota of Sanford. We would like the opportunity to address your concerns. Please reach out to us directly at the number below when you have a chance. Thank you, and we look forward to hearing from you. Bryan Newton- Service Director 919-895-6505

December 02, 2020

Advisor said he would cancel a parts order for me, but he didn’t. Had to call parts dept the next day. Reason for visit was to have rear window tint material replaced because of scratch lines in the materi More

by bickoffp
Recommend Dealer
Yes
Employees Worked With
Bryant Elder
Dec 11, 2020 -

Fred Anderson Toyota of Sanford responded

Hello, we appreciate you taking the time to leave us this feedback of Fred Anderson Toyota of Sanford. We would like the opportunity to address your concerns. Please reach out to us directly when you have a chance. Thank you, and we look forward to hearing from you.

December 01, 2020

Service was great! My vehicle was well taken care of, and everyone was very polite and professional. It's always a pleasure getting my car service by Anderson Toyota. Thank you. More

by SCOTNMEX2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Bell
Dec 02, 2020 -

Fred Anderson Toyota of Sanford responded

Hi, we here at Fred Anderson Toyota of Sanford are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

November 30, 2020

Always a great experience- the GM and service manager go above and beyond to make sure the service is great! Everyone there has a smile on their face! More

by DAVISON36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chan Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
KYLE JAMES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Davison
Dec 02, 2020 -

Fred Anderson Toyota of Sanford responded

Hi, we're so glad that your experience at Fred Anderson Toyota of Sanford was above and beyond your expectations! We hope to be of service to you again in the future. Safe travels!

November 30, 2020

Always a great visit at Fred Anderson Toyota. I know I can trust them for all of my service needs. When I drop off my car I know the advisor and my tech will take care of my vehicle. Always a fair price a More

by VINCE KEISLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KYLE JAMES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Fred Anderson Toyota of Sanford responded

Hi Vince, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fred Anderson Toyota of Sanford. Please don't hesitate to reach out to us if there's anything more we can do!

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