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Fred Anderson Toyota of Sanford
Sanford, NC
1,982 Reviews
Fred Anderson Toyota of Sanford is your neighborhood Toyota dealer an continues to be one of your premier dealers in the Sandhills! Excellent, hometown customer service is our specialty. You are going to LOVE the way we do business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 8:30 AM - 7:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,982 reviews
August 27, 2020
Service Department always takes care of everything when we visit. Whether it is for an inspection or oil change services they are always looking out for us. We greatly appreciate their services. We have we visit. Whether it is for an inspection or oil change services they are always looking out for us. We greatly appreciate their services. We have been shopping for trucks there since 2003 and will continue. The Sales staff are always ready to assist with any questions or concerns. Great Staffing All Around! More
by DARMORRELL
Verified Customer
August 27, 2020
Honestly some of the worst experience I have ever had getting my car taken care of. This is the 3rd Toyota I have owned. I bought a new one from here in January. Every time I have been they do not welcom getting my car taken care of. This is the 3rd Toyota I have owned. I bought a new one from here in January. Every time I have been they do not welcome you when you walk in the door, but they will however help men right away when they walk in the door. I was waiting 2.5 hours for my oil to be changed and tires to be rotated. A week after my service the radio in my car stopped working, I scheduled an appointment and took my car in the night before to have it fixed the next morning. I called back the next afternoon because I had not heard from anyone and they said that they could not fix my car that day because they would have to order a new radio. I then went in and asked for a rental because I knew I would be blown off if they did not have my car in front of them to be fixed. They almost refused to give me a rental until I asked to speak with the manager. I was then given a rental. They told me they would be ordering a new radio and when it came it in would be installed and I would be able to pick up my car. They never kept their word of when they said they were going to call. I called multiple times to check up on my car to be told my service representative was unavailable and would call back, would never call back, tried to push the blame off on others and pretend he had no clue he was dealing with my car. They maybe returned one of my calls throughout the 2.5 weeks. I had to call them every single time to receive an update, if I didn't call I probably would've never heard a peep. Overall you would think that somewhere you spent a lot of money purchasing a new car would provide better service to loyal customers. If I didn't receive free warranty service I definitely would NOT bring my car here. More
by kgw2681
Employees Worked With
Bryant
August 26, 2020
Excellent service department! Very courteous! Wait time was longer than anticipated! Sales department very misleading regarding premium package-$3000 will not do again! Unhappy about that! Was told it woul was longer than anticipated! Sales department very misleading regarding premium package-$3000 will not do again! Unhappy about that! Was told it would cover bumper to bumper and would not have to pay for anything! So not true according to service department! Never again! More
by vickiehdouglas
Employees Worked With
August 25, 2020
The internet department (Kayla Baldwin) is the reason I visited Fred Anderson Toyota. She spoke with me over the phone and later emailed a video of the truck. The video sold me. Later she introduced me visited Fred Anderson Toyota. She spoke with me over the phone and later emailed a video of the truck. The video sold me. Later she introduced me to a nice helpful salesman, Richard Covington. Kayla earned part of the commission. I hope she was rewarded. More
by RICKYANDPAULA
August 25, 2020
Seemed to be disorganized at several levels. For example, when we first went to look at the car, it wouldn't start and we had to come back the next day to perform a test drive. We were ignored for example, when we first went to look at the car, it wouldn't start and we had to come back the next day to perform a test drive. We were ignored for a long time after we had reached agreement on purchase price. Buying a car should not take 3 hours after you agree on price. We had to ask the finance person to put on his mask (covid facial covering) before we would go into his office to sign the paperwork. Not a good impression on us. More
by AMCCONNELL
Employees Worked With
August 25, 2020
The experience at this dealership was outstanding. They really make you fell like family.They explain everything that they are going to do step by step. really make you fell like family.They explain everything that they are going to do step by step. More
by FRED.SAVINA
August 25, 2020
It was an efficient and straightforward process. Efficient . Straightforward. Process. Efficient . Straightforward. Process. Efficient . Straightforward. Process. Efficient . Straightforward. Pro Efficient . Straightforward. Process. Efficient . Straightforward. Process. Efficient . Straightforward. Process. Efficient . Straightforward. Process. Efficient . Straightforward. Process. Efficient . Straightforward. Process. More
by ACE1789
August 25, 2020
Great brought lots of cars from this dealership last time me and my husband bought cars was 2012 all the staff was new and was friendly 🙃 time me and my husband bought cars was 2012 all the staff was new and was friendly 🙃 More
by ROSE_PERCELL
Employees Worked With
August 24, 2020
Great experience - friendly and professional from start to finish. Car was clean and ready to go. Paperwork was ready - Eddie is a real pro at what he does. to finish. Car was clean and ready to go. Paperwork was ready - Eddie is a real pro at what he does. More
by willysvj50
August 24, 2020
I always feel.well taken care of at Fred Anderson Toyota of Sanford. I love my RAV4. This visit took a bit.longer than the estimated time..and it cost far more than I was anticipating. However the 30k maint of Sanford. I love my RAV4. This visit took a bit.longer than the estimated time..and it cost far more than I was anticipating. However the 30k maintenance is behind us. Thank you FATOS. More
by wittjb
Employees Worked With
