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Fred Anderson Toyota of Sanford

Sanford, NC

4.3
1,982 Reviews
Fred Anderson Toyota of Sanford is your neighborhood Toyota dealer an continues to be one of your premier dealers in the Sandhills! Excellent, hometown customer service is our specialty. You are going to LOVE the way we do business.
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3321 NC Hwy 87 S

Sanford, NC

27332

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Showing 1,982 reviews

September 28, 2020

Charged me for an alignment on my truck that they never even did. they had to refund me The money when I called them on it. Makes me wonder how many other things they charge me for and never do will not be More

by JOE.DALRYMPLE20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Julian Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
KYLE JAMES
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Fred Anderson Toyota of Sanford responded

Joe, thank you for bringing this to our attention; we'd like the opportunity to address it with you directly. Please call General Manager Greg Davison at 919.895.6516 at your earliest convenience. Thank you.

September 27, 2020

As usual an excellent service , I was iin and out a little quicker than I expected and no issues with service department in any way at all More

by Aeverette65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chan Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
KYLE JAMES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Fred Anderson Toyota of Sanford responded

Hello, thank you for sharing your positive experience at Fred Anderson Toyota of Sanford! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

September 27, 2020

Everyone was very nice and greeted me with a smile. Took car on time and did a good job with the service and car wash. More

by LIDMAN3
Recommend Dealer
Yes
Employees Worked With
KYLE JAMES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Fred Anderson Toyota of Sanford responded

Hello, your wonderful feedback and rating of Fred Anderson Toyota of Sanford mean a lot to us. We're looking forward to your next visit with us! Take care!

September 27, 2020

Easy to schedule appointment. First visit with my new Tacoma. Finished as scheduled. The Tacoma is great. Only thing needed tire rotation. Appreciated text telling me when it was finished. I'm More

by agd_cpa
Recommend Dealer
Yes
Employees Worked With
Chan Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
KYLE JAMES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Fred Anderson Toyota of Sanford responded

Hello, we appreciate you taking the time to leave us this feedback of Fred Anderson Toyota of Sanford. Until the next time we meet, take care!

September 24, 2020

Terrible experience at this dealership.I had to return the next day to get the issue done. I feel they should check to make sure the issue is properly fixed and working before giving to the customer. More

by hoopertalley
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Julian Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Fred Anderson Toyota of Sanford responded

We're sorry to hear it sounds like your concern wasn't resolved the first time--this is certainly not the level of service we aim for. Please call General Manager Greg Davison at 919.895.6516 so we can get more details and aim towards resolving this. Thank you.

September 24, 2020

I’ve been using your service department since the Spring of 2006. Everyone has always been very friendly and polite to me. Have a nice day. More

by tidriggers7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chan Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
KYLE JAMES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Fred Anderson Toyota of Sanford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Fred Anderson Toyota of Sanford. If you have any further questions, please give us a call. We're always happy to help! Take care!

September 24, 2020

Had appointment for oil service. Service answered questions and said service would be about an hour. After 1 hour and 45 min I walked out to service and asked if there was a problem. Service looked u More

by DLBARROW508
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Fred Anderson Toyota of Sanford responded

Hello, we're glad to hear you enjoyed your visit to Fred Anderson Toyota of Sanford. Please don't hesitate to reach out to us if there's anything more we can do! Take care!

September 22, 2020

Service is always fast and reliable. Employees are courteous and if I have to wait the facilities are nice and the wait is never too long. More

by FryeGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Fred Anderson Toyota of Sanford responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Anderson Toyota of Sanford! We hope you have a great day!

September 22, 2020

My husband went there for service on his tundra. They took an hour longer than they said. He told them his breaks were causing some vibration. They recommended complete break change and new rotors. Said More

by rugger_1
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaron Murchison
Oct 27, 2020 -

Fred Anderson Toyota of Sanford responded

Hello there. We are sorry to hear about this experience and would like the opportunity to address it with you and your husband directly, aiming towards a resolution. Please call General Manager Greg Davison at 919.895.6516 when you can. Thank you very much.

September 20, 2020

The service is always excellent. The staff is friendly and address any concerns you may have. I also like the fact they keep things clean and sanitized constantly! More

by YM.LUSHIOUS313
Recommend Dealer
Yes
Employees Worked With
Julian Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Fred Anderson Toyota of Sanford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Fred Anderson Toyota of Sanford. We always strive to provide top quality service to every guest, and we are pleased to hear that you enjoyed your experience!

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