Back

Fred Anderson Toyota of Sanford

Sanford, NC

4.3
1,982 Reviews
Fred Anderson Toyota of Sanford is your neighborhood Toyota dealer an continues to be one of your premier dealers in the Sandhills! Excellent, hometown customer service is our specialty. You are going to LOVE the way we do business.
Contact Dealership

3321 NC Hwy 87 S

Sanford, NC

27332

Directions

By Type

Showing 1,982 reviews

October 22, 2020

We've dealt with Fred Anderson in Sanford since 2002 when we purchased our first new Tundra and we have always had good service. We recommend them to all our family and friends, who also have made purchases More

by W Morgan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luther A White
Nov 06, 2020 -

Fred Anderson Toyota of Sanford responded

Hello! We are so happy to read such a great review about Fred Anderson Toyota of Sanford! We do hope we can be of assistance in the future. Take care!

October 21, 2020

They provide me with great service. They are very informative and get you in and out when you need to. Always have been friend and helpful. More

by PAUL_CRANKSHAW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luther
Nov 06, 2020 -

Fred Anderson Toyota of Sanford responded

Paul, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fred Anderson Toyota of Sanford. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 21, 2020

I had a great experience. Very professional staff. Thank you for the awesome service. A 25 word requirement results in a few bye bye's. More

by DJSWIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chan Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
KYLE JAMES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Fred Anderson Toyota of Sanford responded

Hello! We appreciate your positive review about your recent experience with Fred Anderson Toyota of Sanford! Please don't hesitate to reach out if there's anything additional we can do for you.

October 21, 2020

Unfortunately the service team at Fred Anderson in Sanford is much more interested in proving they don't need to do more to fix a structural problem with my car than actually fixing it. I have grown More

by Not resolved!
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
KYLE JAMES
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Fred Anderson Toyota of Sanford responded

Hello there, we're disappointed to hear of the negative experience you had at Fred Anderson Toyota of Sanford and would like the opportunity to connect with you on this directly. Please call Bryan Newton- Service Director at 919-895-6505. Thank you.

October 20, 2020

This location is Very helpful and kind staff. I have been multiple times for oil changes and tire rotation. They have been very professional. Highly recommend. More

by stacyolive83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chan Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
KYLE JAMES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Fred Anderson Toyota of Sanford responded

Hi! We appreciate your positive review about your recent experience with Fred Anderson Toyota of Sanford! Until the next time we meet, take care!

October 20, 2020

We always get great service at Fred Anderson Toyota of Sanford. The shuttle they provide gets me to work in a timely fashion. I receive updates on the work being performed and feel valued by the service a More

by SJT5704
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luther White
Nov 06, 2020 -

Fred Anderson Toyota of Sanford responded

Hi! We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

October 19, 2020

Very professional, explained and went over all options. Felt we were treated as family. We thought all in all everything was done in a timely manner. Thank you Luther, we truly appreciated your help and ki More

by JVJTHJJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luther
Nov 06, 2020 -

Fred Anderson Toyota of Sanford responded

Hello! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

October 19, 2020

I waited for my car to be service. While in the waiting area 2 other customers were very rude speaking loudly into their cell phones and/or increasing cell phone volume while watching videos. At least 4 or More

by tkbkb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chan Coleman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
KYLE JAMES
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Fred Anderson Toyota of Sanford responded

Thank you for your most recent feedback in regards to your visit with us. It is unfortunate to hear other guests in the store were not using phone etiquette as they should. Please give me a call to set a time for your vehicle to get a complete cleaning as it pertains to the smudges. Bryan Newton/Service Director 919-895-6505

October 19, 2020

Bryan at Fred Anderson Toyota came to our rescue when we had engine trouble as we were passing through town on a Saturday. The service department checked out our Sienna, gave us a loaner vehicle, and got ou More

by turnerfamily5nc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chan Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Fred Anderson Toyota of Sanford responded

Hi! Thank you for your kind review; we are happy to pass along your comments to Bryan and the team here at Fred Anderson Toyota of Sanford! We can't wait to see you again, have a great day.

October 18, 2020

The employees I can in contact with was not wearing a mask, unacceptable.No plastic protected covering on seat, no paper protecting on floor of vehicle. More

by BCCHANDLER50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Do not recall name
Oct 27, 2020 -

Fred Anderson Toyota of Sanford responded

Thank you for your feedback from your most recent visit with us. We would like your next visit with us to be a better one and any advice on improving our current safety protocols is much appreciated. Could we have a quick 10 minute phone call to discuss any recommendations? Bryan Newton/Service Director 919-895-6505 Greg Davison/General Manager 919-895-6516

...
12
...