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Fred Anderson Toyota of Charleston - Service Center

Charleston, SC

4.3
308 Reviews

308 Reviews of Fred Anderson Toyota of Charleston - Service Center

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May 20, 2021

Chris greeted me at the door, and I explained I needed help setting up my new IPhone in the new 2021 Camry I bought. He sat in the car with me and set everything up, answered my questions and probably ha More

by Maryabenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Jennings
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Fred Anderson Toyota of Charleston responded

Thank you for your great review, Mary! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

May 17, 2021

The service was prompt and courteous. My car's problem was quickly diagnosed and repaired. The waiting area was clean and COVID safe. I could not have had a better experience and am very grateful. More

by Gaya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chrissie Rice
May 19, 2021 -

Fred Anderson Toyota of Charleston responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

May 06, 2021

Great Dealership! Always attentive to my questions and needs! They definitely have the Ritz Carlton experience down!! Thank you for taking care of my Truck! More

by Billssssss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chivas Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Fred Anderson Toyota of Charleston responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

March 26, 2021

I had my car serviced recently at Fred Anderson Toyota and I liked a new feature that they offer now that I can see a video when my car is being serviced. I think it's very helpful especially for older c More

by iz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Luna
Mar 30, 2021 -

Fred Anderson Toyota of Charleston responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

March 05, 2021

Brought my Corolla in for regular maintenance and brake change. Chrissie Rice met me in the drop off bay, checked the car in and directed me to the courtesy shuttle where Jo Ann Collins was waiting to dro More

by tjspence1952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chrissie Rice, Jo Ann Collins
Mar 09, 2021 -

Fred Anderson Toyota of Charleston responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

February 12, 2021

Worked with me when I thought there was no hope totally amazing service I highly recommend them to anyone! Fast and efficient and very friendly and they really talk and work with you. More

by Innaface
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Fludd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Fred Anderson Toyota of Charleston responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

February 06, 2021

I worked with Ms. Chrissie Rice who is very knowledgeable professional. I look to work with her every time I come in. She is truthful and reliable. More

by Ted Z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chrissie Rice
Feb 09, 2021 -

Fred Anderson Toyota of Charleston responded

Thank you for this wonderful feedback. We will share your comments with our team and we look forward to working with you again down the road.  Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

February 05, 2021

Fast, courteous, friendly, professional service. Jack helped us this time and he was great. Dropped off the vehicle and Jack called to say it was ready. When it comes time to purchase another vehicle. Fr More

by Barbara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack (did not say last name)
Feb 09, 2021 -

Fred Anderson Toyota of Charleston responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

December 17, 2020

Stay away from this place!!! I purchased a 2020 TRD 4 months ago with extra warranty and had it towed in for Brake Fluid leaking. The service Department said it is not covered under warranty (wheel Cylin More

by n.bristow4369
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steven Rhoads
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Fred Anderson Toyota of Charleston responded

Mr. Bristow, I apologize you’re upset but unfortunately this isn’t true. The vehicle you are speaking of went almost 20000 miles and Toyota has no records of maintenance within that time. The vehicle was driven very hard and the brakes were worn down in the meantime. The warranty on the vehicle does not cover west and tear. As a result, we are not able to cover this under warranty. If you’d like an explanation again of the facts, please don’t hesitate to contact us. Melissa Vitez Customer Relations Manager 843-614-6247 mvitez@anderson-auto.net

Dec 22, 2020 -

n.bristow4369 responded

You don't have a clue, your dealership does NOT stand behind a brand new truck. The point is the Truck is 4 months old and the right rear wheel cylinder was leaking brake fluid and caused the shoes to wear and you guys will NOT stand behind it.....Then you guys give me a parts estimate of $2,600.00 not including labor (WOW) for a rear brake job, let me behind over & hand you a bottle of lube. No thanks, truck is repaired with brand new parts & labor for $476.32, that's screwing your customers. Never again will we return to you guys!!!!

November 22, 2020

Exceptional service! The staff is friendly and professional. All of my concerns were addressed. I never have to wait longer than expected and the price is always reasonable. Great atmosphere too! More

by A Ham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leroy Jones Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Fred Anderson Toyota of Charleston responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

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