Fred Anderson Toyota of Charleston - Service Center

I liked getting the problem fixed and I appreciated the video that I was sent by the technician. I didn't appreciate getting my car back with water spots all over it, as it was clean when I delivered it t video that I was sent by the technician. I didn't appreciate getting my car back with water spots all over it, as it was clean when I delivered it to the dealership. More

I was told by Toyota scheduling that recall service would only take 90 minutes. When I arrived I was told that the service would take 4 hrs. This dealership worked hard and I was out in 2 hrs. Elizabeth was only take 90 minutes. When I arrived I was told that the service would take 4 hrs. This dealership worked hard and I was out in 2 hrs. Elizabeth was very kind and efficient. More

When Cordie Kelk found out late last night her Camry had an oil leak caused by a bad filter installation by Suburban Toyota of Farmington Hills, MI, she got her Camry dropped off and Leroy was extremely cou an oil leak caused by a bad filter installation by Suburban Toyota of Farmington Hills, MI, she got her Camry dropped off and Leroy was extremely courteous and helped immediately. He said he would try and get it in with a booked up schedule. And the car was repaired on 1.5 hours. Thank you Leroy for all your help. More

Since I purchased our Prius from Fred Anderson I have always been impressed with their service representatives. But, I have to say that Ms. McDowell exceeded all of my expectations in the way she presen always been impressed with their service representatives. But, I have to say that Ms. McDowell exceeded all of my expectations in the way she presented herself as a representative of this dealership. She was very professional in her approach while at the same time making me feel comfortable with the check in an check out process. More

Came in and looked around had questions and the young man helped me with all the right answers. He was very pleasant and nice. helped me with all the right answers. He was very pleasant and nice. More

Leroy Jones in the service department was very professional and informative. He kept me advised as to the progress of the servicing of my vehicle. professional and informative. He kept me advised as to the progress of the servicing of my vehicle. More

Service Advisor Mike Maloney did an exceptional job of keeping us informed of status of our repairs over a 4 week period. He arranged for a rental vehicle as we have only 1 car, and worked to our benefit keeping us informed of status of our repairs over a 4 week period. He arranged for a rental vehicle as we have only 1 car, and worked to our benefit with Toyota to have the repair covered by Toyota. He/FA get a 5 star rating from us. More

Provides excellent customer service ALWAYS. My reason for continuing to patronize this facility is because of service agent Chivas Porter. He’s trustworthy and honest. I really don’t trust anyone else with m continuing to patronize this facility is because of service agent Chivas Porter. He’s trustworthy and honest. I really don’t trust anyone else with my vehicle. More

Your dealership definitely works for my 5-star rating because of the expertise that is offered and the quality of work by the technical mechanics who service my 2019 Toyota Highlander. I was to express m because of the expertise that is offered and the quality of work by the technical mechanics who service my 2019 Toyota Highlander. I was to express my sincere thanks to Tim Perkins who is my service advisor for his over 30 year knowledge of experience and knowing how to successfully communicate to his clients. I appreciate his ability and personality to detail and assistance with answering any questions that concerns me as a 3 year client. I enjoyed to a high degree the video that the technician provided me in review of my service appointment this week. Impressive! More

Just had my Truck serviced and a recall repair performed at the dealership and was highly impressed with their professionalism,promptness how all functions of the process were completed at the dealership and was highly impressed with their professionalism,promptness how all functions of the process were completed More