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Fred Anderson Toyota of Charleston - Service Center

Charleston, SC

4.4
312 Reviews

312 Reviews of Fred Anderson Toyota of Charleston - Service Center

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February 05, 2022

Prompt and attentive service reps. Lunch restaurant to walk to (Chinese). Comfortable clean waiting room. Reasonable price for service (Family Plan). Car washed. More

by laschaill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kate, Tim, Nick
Feb 07, 2022 -

Fred Anderson Toyota of Charleston responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

December 17, 2021

My Toyota Solara electrical system shut down. AAA service told me I needed an alternator. Leroy and Chrissie took care of my car. It was only a battery. I'm sure other dealerships might have replaced both, b More

by tjspence1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leroy Jones Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chrissie Rice
Dec 18, 2021 -

Fred Anderson Toyota of Charleston responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

December 10, 2021

As soon as I pulled in for my appointment, I was greeted with a smile. Everyone was very professional and kind. More

by Bonniemckin12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Goodrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chivas Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leroy Jones Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Fred Anderson Toyota of Charleston responded

Thanks for the kudos, Bonnie. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

November 14, 2021

Eric was so helpful and friendly! Made the process smooth and easy for us. Was also the fastest experience we’ve ever had which was amazing as we were crunched for time! More

by Sabrina Hinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Nunnally
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2021 -

Sabrina Hinson responded

Thank you for making our life easier.

November 04, 2021

I liked getting the problem fixed and I appreciated the video that I was sent by the technician. I didn't appreciate getting my car back with water spots all over it, as it was clean when I delivered it t More

by tarheel72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chivas Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leroy Jones Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Fred Anderson Toyota of Charleston responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

November 03, 2021

I was told by Toyota scheduling that recall service would only take 90 minutes. When I arrived I was told that the service would take 4 hrs. This dealership worked hard and I was out in 2 hrs. Elizabeth was More

by Creekside1414
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Nov 03, 2021 -

Fred Anderson Toyota of Charleston responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

October 29, 2021

When Cordie Kelk found out late last night her Camry had an oil leak caused by a bad filter installation by Suburban Toyota of Farmington Hills, MI, she got her Camry dropped off and Leroy was extremely cou More

by hansonmtpl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leroy Jones Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Fred Anderson Toyota of Charleston responded

Thanks for the great feedback! We're very happy that Leroy was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

October 28, 2021

Since I purchased our Prius from Fred Anderson I have always been impressed with their service representatives. But, I have to say that Ms. McDowell exceeded all of my expectations in the way she presen More

by Molly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth McDowell
Oct 28, 2021 -

Fred Anderson Toyota of Charleston responded

Hi Molly, and thanks for the great feedback! We're very happy that Ms. McDowell was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

September 30, 2021

Came in and looked around had questions and the young man helped me with all the right answers. He was very pleasant and nice. More

by Bosslady1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antwoine Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Fred Anderson Toyota of Charleston responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

August 07, 2021

Leroy Jones in the service department was very professional and informative. He kept me advised as to the progress of the servicing of my vehicle. More

by kenfasanaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leroy Jones Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Fred Anderson Toyota of Charleston responded

Hi Ken, and thank you for this great review! We're happy to hear that Leroy took care of you! They are a great asset and we appreciate all that they do. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

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