Fred Anderson Toyota of Charleston - Service Center

How does it take an entire 4 hours of diagnostic at $175/hour to determine a hybrid battery is bad? $175/hour to determine a hybrid battery is bad? More

Chivas is amazing, always greeting me by name, and the other Service staff are friendly and helpful. I have been a long time customer and trust Fred Anderson Toyota with all the service needs for my Toyot other Service staff are friendly and helpful. I have been a long time customer and trust Fred Anderson Toyota with all the service needs for my Toyota! More

Friendly, knowledgeable staff, on-time, provides video of service, excellent communication, comfortable waiting area; clean car service, excellent communication, comfortable waiting area; clean car More

Very professional work environment I’ve had an pleasant experience with all there staff are very helpful. experience with all there staff are very helpful. More

Very professional, everything was explained before any work was done ,pleasant waiting area , vehicle was washed prior to being returned to me. work was done ,pleasant waiting area , vehicle was washed prior to being returned to me. More

Professional employees, great customer service, and excellent work done to vehicle. I liked the video of my car that was sent to me. excellent work done to vehicle. I liked the video of my car that was sent to me. More

Awesome dude! Mr. Gladwell made the experience of buying my first truck a very smooth one. Mr. Gladwell made the experience of buying my first truck a very smooth one. More

Fred Anderson Toyota of Charleston does take the act of servicing their clients seriously and follows through with such a commitment for their customers. I am confident in my personal experience with each servicing their clients seriously and follows through with such a commitment for their customers. I am confident in my personal experience with each and every one of those service professionals and trusted service technicians of their professionalism and trustworthiness. More

After having a very bad experience we encountered Bill Utnick. Not only did he meet our needs, he beyond exceeded our expectations. Dealing with car sales, repairs, and warranties at a dealership are ver Utnick. Not only did he meet our needs, he beyond exceeded our expectations. Dealing with car sales, repairs, and warranties at a dealership are very frustrating. Bill was a make it happen man with integrity and professionalism. Because of Bill Toyota of Charleston won a customer for life. Thank you Bill for all you made happen. We truly appreciate it! More

When you schedule routine service, you absolutely expect some level of service excellence. Although Katelyn provided amazing service today, it appears that a gap in communication led my 4 tire purchase to a some level of service excellence. Although Katelyn provided amazing service today, it appears that a gap in communication led my 4 tire purchase to a 2 tire install. You read that write, I received 2 instead of 4 tires and probably would not have noticed if I was installing the same brand again. If this were the first time, this wouldn't be an issue - however, this is the second time I have experienced a tire install that didn't resulted in me receiving what I paid for. Between Leroy and Bill, the manager couldn't be bothered with listening to my issue or providing a great response to service. Instead of fixing the issue, providing a genuine apology, and being genuine about the issue - he passively offered a $150 credit or he would reinstall all of my previous tires including one with sidewall damage. So now, not only do they fail to do their job correctly, I have to be inconvenienced, and they have no concern for the safety of myself and my family. When you bring in your vehicle to be serviced, make sure you double-check behind the dealer. More