Fred Anderson Toyota of Charleston - Service Center

Very professional, everything was explained before any work was done ,pleasant waiting area , vehicle was washed prior to being returned to me. work was done ,pleasant waiting area , vehicle was washed prior to being returned to me. More

Professional employees, great customer service, and excellent work done to vehicle. I liked the video of my car that was sent to me. excellent work done to vehicle. I liked the video of my car that was sent to me. More

Awesome dude! Mr. Gladwell made the experience of buying my first truck a very smooth one. Mr. Gladwell made the experience of buying my first truck a very smooth one. More

Fred Anderson Toyota of Charleston does take the act of servicing their clients seriously and follows through with such a commitment for their customers. I am confident in my personal experience with each servicing their clients seriously and follows through with such a commitment for their customers. I am confident in my personal experience with each and every one of those service professionals and trusted service technicians of their professionalism and trustworthiness. More

After having a very bad experience we encountered Bill Utnick. Not only did he meet our needs, he beyond exceeded our expectations. Dealing with car sales, repairs, and warranties at a dealership are ver Utnick. Not only did he meet our needs, he beyond exceeded our expectations. Dealing with car sales, repairs, and warranties at a dealership are very frustrating. Bill was a make it happen man with integrity and professionalism. Because of Bill Toyota of Charleston won a customer for life. Thank you Bill for all you made happen. We truly appreciate it! More

When you schedule routine service, you absolutely expect some level of service excellence. Although Katelyn provided amazing service today, it appears that a gap in communication led my 4 tire purchase to a some level of service excellence. Although Katelyn provided amazing service today, it appears that a gap in communication led my 4 tire purchase to a 2 tire install. You read that write, I received 2 instead of 4 tires and probably would not have noticed if I was installing the same brand again. If this were the first time, this wouldn't be an issue - however, this is the second time I have experienced a tire install that didn't resulted in me receiving what I paid for. Between Leroy and Bill, the manager couldn't be bothered with listening to my issue or providing a great response to service. Instead of fixing the issue, providing a genuine apology, and being genuine about the issue - he passively offered a $150 credit or he would reinstall all of my previous tires including one with sidewall damage. So now, not only do they fail to do their job correctly, I have to be inconvenienced, and they have no concern for the safety of myself and my family. When you bring in your vehicle to be serviced, make sure you double-check behind the dealer. More

Needed tire rebalancing on my brand new car. The service team got me in right away, were extremely attentive to ensure I was checked in and received proper service. So friendly and polite. Also The service team got me in right away, were extremely attentive to ensure I was checked in and received proper service. So friendly and polite. Also seeing everyone in service actively working with positive attitudes and very professional appearance was nice to see. A big difference from some of the other dealerships / service departments I’ve experienced. More

Excellent Service. ...Everyone is nice and professional. Please look in to providing shuttle service to all low country/tri-county area. Thank you ...Everyone is nice and professional. Please look in to providing shuttle service to all low country/tri-county area. Thank you More

Friendly, efficient and courteous. . I have always been treated as a valued customer whenever I have been there. . I have always been treated as a valued customer whenever I have been there. More

Leroy is best always making sure we taking care of he have the best customer service towards customer Leroy u doing a amazing job have the best customer service towards customer Leroy u doing a amazing job More