Fred Anderson Toyota of Charleston - Service Center

This review is solely for Michael Tucker in the service department. He is a true asset to the dealership - responsive, friendly, helpful and knowledgeable. He provided better service than any of the local department. He is a true asset to the dealership - responsive, friendly, helpful and knowledgeable. He provided better service than any of the local luxury brand dealerships are capable of. The rest of the service experience was beyond atrocious and not worth rehashing here, but none of it was in any way Michael’s fault and went above and beyond to try and make things right. More

My advisor, Elizabeth was phenomenal. So kind and helpful and kept me updated thru text messages on my cars progress. The service was way quicker than I expected and I love getting the vi So kind and helpful and kept me updated thru text messages on my cars progress. The service was way quicker than I expected and I love getting the videos from the service techs. More

Courteous, knowledgeable, and very professional! They go above and beyond to take care of the customer! Thank you! They go above and beyond to take care of the customer! Thank you! More

The courteousness of the service account representative Elizabeth McDowell and the gentleman with the Jamaican accent was greatly appreciated. They both represented Fred Anderson Toyota very well. Elizabeth McDowell and the gentleman with the Jamaican accent was greatly appreciated. They both represented Fred Anderson Toyota very well. More

Used to be a solid shop to go to for Toyota repairs and may be for some, however I've had too many disasters take place. On the "Family Plan" maintenance, double check the service done before you leave the may be for some, however I've had too many disasters take place. On the "Family Plan" maintenance, double check the service done before you leave the dealership because in my experience, the work is almost never actually done or not done correctly. Unfortunately, some of the service advisors and service managers are too busy to double check big ticket items before they release the vehicle back to you. Also, chalk the tires and mark the oil filter, I've had the work checked by another shop and was told it looked like the maintenance was never done. Lastly on service, check the vehicle for ANY body damage and confirm with the advisor any known damage before turning the keys in and picking up. When buying used, get a second opinion and/ or purchase inspection from another shop. I purchased a vehicle and was told it met the inspection and shortly after I needed to replace multiple wear and tear items. More

Matt was an awesome person . He help me find a vehicle he’s very great worker ! He help me find a vehicle he’s very great worker ! More

All though the process of receiving a service reminder, making an appointment, service check-in, video recording by technician of service performed showing test results, to service check-out was exceptiona making an appointment, service check-in, video recording by technician of service performed showing test results, to service check-out was exceptional with professionalism demonstrated throughout the entire process. More

Top shelf staff! From sales to service my experiences have always been a customer first attitude. From sales to service my experiences have always been a customer first attitude. More

I highly recommend this dealership! ! First and foremost, I love that they have the wisdom of fortitude to hire our Veterans!!! In my humble opinion, the owners have found their secret t ! First and foremost, I love that they have the wisdom of fortitude to hire our Veterans!!! In my humble opinion, the owners have found their secret to success in this way, and I love a win-win situation!!! And that strong, warrior, priceless, spirit is what I felt everytime I entered their premises..that spirit which is Mr. Stan Speranza, took such wonderful care of me, as a vulnerable, recently divorced, mature young lady, with much trepidation, and pretty clueness of the basics of the car business, proved to me, with his sincere assurance, I was with a rare, special breed with integrity. With his knowledge, wisdom, attention to every detail, patiently , and without judgment, answered the most basic and silliest of questions, and somehow managed not to laugh in my face, and having the uncanny ability to do all that , while being so personable, won me over. I've been thrilled placed under his supervision with my car, which is the reflection of the human interaction crucial to a successful business, which this dealership has captured. It is always a joy to go there, no stress, no pressure, when I get the honor of working with Stan, a sheer delight, and a true standup American hero!!! The only thing we couldn't figure out was the answer to, soooo...., WHERE DO I PUT THE FLASHLIGHT??? More

The staff and service were both awesome! !! Chivas was so kind, helpful and patient! We will definitely be returning customers! !! Chivas was so kind, helpful and patient! We will definitely be returning customers! More