Fred Anderson Toyota of Charleston - Service Center

I had my car towed to this dealership after it became disabled on interstate 95. My vehicle breakdown occurred on Sunday afternoon which required an overnight stay until they opened on Monday. On Monday disabled on interstate 95. My vehicle breakdown occurred on Sunday afternoon which required an overnight stay until they opened on Monday. On Monday the problem was identified and the part was ordered. The assistant service manager,Greg, went out of his way to explain the problem and the steps necessary to fix it. He contacted a local car rental company for me before I had a chance to request that service and put me at ease about the repair. The repair work was completed on Tuesday as promised and I was able to continue my trip to Florida. The repair work was done professionally and the service team could not have been better. I have owned 7 Toyotas and this incident is but one of the reasons that I have brand loyalty. By the way, I want to also mention Avon Bailey and Tonya in the sales department for their sales expertise and professionalism. I spoke to both of them at length about the purchase of a new car in the event that my vehicle was going to be too costly to repair. More

I'd like to thank Chivas Porter, assistant service manager, for being so amazing. He has been taking care of both our vehicles for several years and has never failed to impress. Our truck was towed to manager, for being so amazing. He has been taking care of both our vehicles for several years and has never failed to impress. Our truck was towed to the dealership the night before, and when I called Chivas in the morning with a list of issues that needed his attention, he assured me that everything would be resolved and made me feel so relaxed. When the work was completed, I was not disappointed. Chivas was again the knowledgeable professional who always treats me with respect. In a world where excellent service is a diminishing commodity, Chivas breaks that mold. Thanks so much. I would also like to thank Paul Melnick, technician, for his exceptional mechanical expertise in making both our Toyotas run like tops. He is also extremely patient and never condescending when talking with me about some of the concerns I have had with our vehicles. I really appreciate that. We are completely loyal to both Chivas and Paul and would never consider having either vehicle serviced by anyone else. More