Fred Anderson Toyota of Charleston - Service Center

Software update The reason for the service call was to update the software for the passenger side. The whole procedure did not take very long. They even washed the c The reason for the service call was to update the software for the passenger side. The whole procedure did not take very long. They even washed the car. More

Fred Anderson Toyota of Charleston review Every person I interacted with was extremely helpful and knowledgable. I look forward to doing business with this dealership again. I would recommend Every person I interacted with was extremely helpful and knowledgable. I look forward to doing business with this dealership again. I would recommend it to anyone. More

Outstanding service I visited Fred Anderson Toyota today with a concern about a car that I am currently leasing. I was greeted by Eddie Cooks, who immediately stepped for I visited Fred Anderson Toyota today with a concern about a car that I am currently leasing. I was greeted by Eddie Cooks, who immediately stepped forward to help. He did an excellent job and went above and beyond normal customer service to help solve my problem. I would highly recommend working with Eddie again. More

.... Chivas you are the absolute best! Thanks for everything! You were very courteous and helpful towards my budget. After my car was finished, you still m Chivas you are the absolute best! Thanks for everything! You were very courteous and helpful towards my budget. After my car was finished, you still made sure it was good before I drove off the lot.....THANKS!! More

Experience with Chivas Porter My mom and I were in Charleston visiting family before heading to North Carolina to visit my best friend in the Marines that I haven't seen in 2 years My mom and I were in Charleston visiting family before heading to North Carolina to visit my best friend in the Marines that I haven't seen in 2 years. My mom lost the keys to our Toyota Rave4 car hours before we were supposed to be leaving. After many frustrating phone calls, we had our car towed so they could make new keys for my mom. To our disappointment, they didn't have the equipment to make new keys and wouldn't get it until tomorrow. We were already several hours late for leaving to NC and had hotel reservations that were not refundable for that night. Chivas Porter called his friend, a locksmith, who was out to my mother in 30 minutes and had been able to make a key for us. We had gotten to our destination a lot later than planned, but my Marine best friend was still very happy to see me. Chivas didn't have to do what he did, but he saw customers in a sticky situation and did everything he could to help. He's an awesome employee and my mom, my best friend and I will never forget what he did for us! More

Great staff. Needs consistent pricing model. Quick and easy to set up appointment, check my vehicle in and pick it up after service. They could do better with providing consistent pricing for the Quick and easy to set up appointment, check my vehicle in and pick it up after service. They could do better with providing consistent pricing for their services. I was given three different quotes for the same service. More

When I purchased my '11 Fj Cruiser, it was a very pleasant experience. Everyone was very professional and courteous. Since then, I've had a few experiences that make me feel spiteful. Braden sold pleasant experience. Everyone was very professional and courteous. Since then, I've had a few experiences that make me feel spiteful. Braden sold me the car. Really have nothing but nice things to say there. Really nice guy. At the closing and financing table someone else sold me an extended warranty and explained that it would cover all of the maintenance in the service plan book and even a new set of tires. Two days after the 20,000 mile scheduled service, the car was running poorly. I checked the oil and the dipstick was dry. After having it towed to the dealership, they unapologetically informed me that the tech hadn't set the filter/gasket properly causing the oil to drain out. Later, I lost my key. Toyota makes it impossible for anyone other than Toyota to cut a key. Fine. At my service appointment I ordered a new key from Heather for $300. She quoted me one hour of labor at about $100. She was very professional and courteous. When the key came in the next day, heather was not there. A disheveled man told me Heather was wrong and the labor would be 2 hours for about $200. The job was finished in 30 minutes. The disheveled man still charged for 2 hours justifying his position by saying that "if it had been an inexperienced tech, it would have taken 2 hours", condescendingly adding,"don't lose em again." He also showed me where the tech had time in those 30 minutes to do the roughly 20 point inspection. Having clearly been deceived and ripped off, I called the service manager whose name and number were listed on the form. He didn't return my call after leaving a voicemail. Now, at the end of my extended warranty, I use the local competition for service. They are professional, courteous and honest. They have informed me that my warranty is actually only good for drivetrain defects and oil changes, but not for the service of the drivetrain or the tires. I should have read the fine print in the warranty. It was foolish to trust the finance guy at Toyota of Charleston. Also, they're service department is sorely lacking. For service, Hendrick Toyota in North Charleston is a superior company. More

90 minutes for an oil changenis unacceptable. If you're looking for someone tomhelp you, check outnbehind the service center. You'll find most of them there smoking. looking for someone tomhelp you, check outnbehind the service center. You'll find most of them there smoking. More

Larry was very professional and very pleasant to me. He even went to bat for me with my extended warrenty company. He is excellent at his job and I would see him again and again!!! even went to bat for me with my extended warrenty company. He is excellent at his job and I would see him again and again!!! More