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Fred Anderson Toyota of Charleston - Service Center
Charleston, SC
308 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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308 Reviews of Fred Anderson Toyota of Charleston - Service Center
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January 14, 2015
terrible I made an appt at the dealership this past Friday for 1130 am. When I arrived the lady that took my info said it'd take a max of 1.5 hours for a full I made an appt at the dealership this past Friday for 1130 am. When I arrived the lady that took my info said it'd take a max of 1.5 hours for a full service. I then used the shuttle to go to the local mall - everything was going smooth at this point. After two hours of being at the mall with no phone call to let me know my car was finished I decided to call the dealership. I was greeted by the receptionist and transferred to the service dept which told me my car had just been finished. I then called Joanne the shuttle driver and asked her to pick us up and she said 15 min which was no problem. After waiting 25 I decided to call her back. She then said it'd be ten more because she was downtown and I asked her if she was sure since it had already been 25 when she told me 15 earlier and she hung the phone up on me. Finally after another 20 min wait we made it back to the dealership with a silent ride from joanne. In total this appt ended up taking a little over three hours. When getting my keys back from the lady in service I told her that joanne had hung up on me and her response was "were you rude to her?" No, I was not and is that an excuse to hang up on a customer anyways? I then asked to speak to a manager and he was not there but I was given his name and number. So to top my experience off I left the manager a voice mail and now two days later still no one has returned my phone call. More
by overton
Employees Worked With
joanne from shuttle service, Dana Lee
January 09, 2015
Regina was great , she provided me with all the information I needed. She was friendly, customer oriented, and patient went answering all my questions. She took the ti , she provided me with all the information I needed. She was friendly, customer oriented, and patient went answering all my questions. She took the time to ensure I was comfortable and explained all the features of my new car as well as guaratees. More
by Annette
Employees Worked With
Regina Wescott
January 03, 2015
Awesome experience!! Eddie Cooks and Eddie Nuttall are the best! They really worked to help me get the car I wanted for the price I could afford!! I asked Leroy Jones in s Eddie Cooks and Eddie Nuttall are the best! They really worked to help me get the car I wanted for the price I could afford!! I asked Leroy Jones in service about the Toyota-thin deals and he introduced me to Eddie Cooks. Everyone was great to work with! More
by bgammons
December 22, 2014
Jack was awesome I came in to have my car serviced last week. I met Jack and he showed me a few different cars that might work for me. I plan on come back in after the I came in to have my car serviced last week. I met Jack and he showed me a few different cars that might work for me. I plan on come back in after the holidays and buying from Jack. Very nice guy and very knowledgeable about the vehicles on the lot. More
by jsroyer
Employees Worked With
Jack Calhoun
December 18, 2014
Fast, Friendly and Reliable I brought my car in for its first oil change, but forgot to mention a problem with my window tent until the last minute. Eddie met with me within a mi I brought my car in for its first oil change, but forgot to mention a problem with my window tent until the last minute. Eddie met with me within a minute of me saying anything. He was polite and fun to deal with. He quickly got me setup with a fix for my window tent scheduled right after my oil change was done. There was no hesitation. I didn't have to over explain or try to fight to get it fixed. He saw a problem and took are of it immediately. I love this dealership. It and my salesman, Eddie, have been the best experience with a dealership that I've ever had. More
by Drew F.
Employees Worked With
November 01, 2014
Excellent service - kept a trip on schedule ! On Saturday November 1, we were headed out of town and were running a bit late for a 3 hour drive. Of course at that moment the "check tire pressure" On Saturday November 1, we were headed out of town and were running a bit late for a 3 hour drive. Of course at that moment the "check tire pressure" light came on, and since I have the nitrogen-filled tires I couldn't fix it myself. I stopped at Anderson Toyota where I had leased the car, without an appointment hoping for a quick check and fill. Chivas Porter, the service manager, exceeded my expectations. He personally took the car over to the garage, and took care of the tires, probably due to the sudden cold snap. He was back in less than 15 minutes, the problem fixed and we made our trip in time. Thanks for the service, I fear so many places would have used the "no appointment" card. More
by jim.adamczyk.3
Employees Worked With
Chivas Porter
July 18, 2014
Software update The reason for the service call was to update the software for the passenger side. The whole procedure did not take very long. They even washed the c The reason for the service call was to update the software for the passenger side. The whole procedure did not take very long. They even washed the car. More
by herb.maier.18
Employees Worked With
Andy Miller
July 13, 2014
Fred Anderson Toyota of Charleston review Every person I interacted with was extremely helpful and knowledgable. I look forward to doing business with this dealership again. I would recommend Every person I interacted with was extremely helpful and knowledgable. I look forward to doing business with this dealership again. I would recommend it to anyone. More
by Gagnongk
Employees Worked With
Dan Mayer
May 20, 2014
Outstanding service I visited Fred Anderson Toyota today with a concern about a car that I am currently leasing. I was greeted by Eddie Cooks, who immediately stepped for I visited Fred Anderson Toyota today with a concern about a car that I am currently leasing. I was greeted by Eddie Cooks, who immediately stepped forward to help. He did an excellent job and went above and beyond normal customer service to help solve my problem. I would highly recommend working with Eddie again. More
by sbalevic
Employees Worked With
April 29, 2014
.... Chivas you are the absolute best! Thanks for everything! You were very courteous and helpful towards my budget. After my car was finished, you still m Chivas you are the absolute best! Thanks for everything! You were very courteous and helpful towards my budget. After my car was finished, you still made sure it was good before I drove off the lot.....THANKS!! More
by Kenosha3889
Employees Worked With
Chivas , Chivas Porter
