Fred Anderson Toyota of Charleston - Service Center
Charleston, SC
305 Reviews of Fred Anderson Toyota of Charleston - Service Center
Appalled! Negligent service team left soda bottle in engine I've always been impressed with the attentive assistance of your service agents, and Dana was friendly and helpful. However when I noticed a clicking I've always been impressed with the attentive assistance of your service agents, and Dana was friendly and helpful. However when I noticed a clicking sound in my engine yesterday after my 10k maintenance on the 2015 Tacoma I purchased from Fred Anderson Toyota of Charleston and discovered a melted Mountain Dew bottle lodged beneath the oil filter, all I can say is that I'm appalled. How this was missed in the service checklist shows complete negligence and unprofessionalism, and since there is oil spilling into the pan and onto the sidewalk, it has obviously damaged the new car that I purchased from your dealership as a direct result. Since I arrived home from my appointment on Saturday after your service department had closed, I'm also now doubly inconvenienced in waiting until Monday to resolve this issue and have to drive the car that is leaking oil all the way back (or have it towed). I'm beyond disappointed in your service and most of all very concerned about the longterm affects on my new truck. I sincerely hope Fred Anderson of Charleston can make this right and look forward to hearing from the general manager as soon as possible so that I can modify this one-star review and report on how this unfortunate mistake is made right. More
I got a nice car from Fred Toyota Very nice service to help me find perfect car and get lease. The car is exactly what I want. Good quality of sevice. Thank you. Very nice service to help me find perfect car and get lease. The car is exactly what I want. Good quality of sevice. Thank you. More
A Wonderful Experience! I went to Fred Anderson Toyota of Charleston for service. Shelly Jenkins was very friendly and helpful. She handled my concerns and kept me informed I went to Fred Anderson Toyota of Charleston for service. Shelly Jenkins was very friendly and helpful. She handled my concerns and kept me informed along the way. Heather finished up my appointment, as the needed to keep my car overnight. I was given a rental for the day. My service appointment was 5-star. I would recommend this department highly. They asked me if I'd like to trade-in my Corolla, as it was a vehicle they would like for their used lot. I was a bit skeptical and told them I would hear them out. Chuck listened to what I needed in order to make a deal. He was very professional. After we were able to negotiate a deal, I was introduced to Blake. He was very knowledgeable and made the paperwork a quick, bearable process. I will return to see Chuck for my next vehicle and will recommend him to my friends. More
Just bought my second Toyota from Fred Anderson! I went in for an oil change on my Tundra (which I truly LOVE!!!) To keep myself occupied, I decided to walk around the parking lot. Next thing I know I went in for an oil change on my Tundra (which I truly LOVE!!!) To keep myself occupied, I decided to walk around the parking lot. Next thing I know I'm looking at this beautiful Toyota Avalon. Believe me, I was not in the market for a car by any means. I must've looked pretty impressed because here comes a salesman. My usual response would be "oh no" but the fellow looked nice enough. I told him I was just walking around while I had the truck serviced. He said OK, but said he'd just show me the car to pass the time. Next thing I know, I'm buying a 2014 Avalon! What a gorgeous machine. And my sales rep, Chris Mitchell was completely no pressure. He took me in to work with Alecia, who, for the second time, was a completely relaxed, straightforward business manager. When I came out of the sales office, there was Andy Miller, looking for me to tell me my truck was ready. He kidded me about ending up buying another car. I checked out with Leroy Jones, my service adviser. Both of those service department gentlemen are top notch, and in a very tough profession. They always treat me with respect and greet me with a smile! The staff at Fred Anderson treats me like a friend. Awesome business in every way! More
Great experience!!!!!!!!!!!!!!! Everyone was wonderful. Very helpful and professional and a pleasure to do business with. At the Charleston facility Alesia, Tonya, & Eric are a grea Everyone was wonderful. Very helpful and professional and a pleasure to do business with. At the Charleston facility Alesia, Tonya, & Eric are a great asset to your company and you should count yourself lucky to have such a wonderful staff! More
Superb Service from Fred Anderson Toyota of Charleston We went to the dealership today to pick up our 2003 Toyota Corolla which was in for servicing. Shelley Jenkins, our service professional, explained ve We went to the dealership today to pick up our 2003 Toyota Corolla which was in for servicing. Shelley Jenkins, our service professional, explained very clearly what had been done to the car and why. During the conversation Shelley mentioned that she had recently obtained a new Corolla which she liked very much. We asked her if we could look at some new Corollas, just to see what they looked like as we weren’t really in the market for a new car. Shelley introduced us to Christen Salvatico who discussed our needs and wants to ascertain the best Corolla model for us. She showed us an LE model in the color that we were most interested in and with the built-in equipment that we wanted. A test drive showed that it was a significant improvement over our old Corolla in terms of noise abatement, handling, and pick up. Pretty much everything about the new model was much better than the old model. Ably assisted by the dealership manager, Steven Rhoades, Christen was able to come up with a very attractive price. Although we hadn’t come into the dealership with any thought of purchasing a new car the offer was so attractive and the car such a pleasure to drive that we did indeed purchase our new Corolla LE. Blake Dunn very competently took us through the paperwork, explaining all of our options with regard to service contracts and other options. After that was done Christen spent a considerable amount of time going over the car’s features with us, even setting up my iPhone on the built in Bluetooth. All in all it was a very pleasant and rewarding experience. I would gladly recommend Fred Anderson Toyota of Charleston to anybody and everybody. More
Repeat Customer Have purchased 5 Toyotas from this dealer. Yes, I would purchase from them again. Any minor problems have been taken care of and I am happy. Have purchased 5 Toyotas from this dealer. Yes, I would purchase from them again. Any minor problems have been taken care of and I am happy. More
terrible I made an appt at the dealership this past Friday for 1130 am. When I arrived the lady that took my info said it'd take a max of 1.5 hours for a full I made an appt at the dealership this past Friday for 1130 am. When I arrived the lady that took my info said it'd take a max of 1.5 hours for a full service. I then used the shuttle to go to the local mall - everything was going smooth at this point. After two hours of being at the mall with no phone call to let me know my car was finished I decided to call the dealership. I was greeted by the receptionist and transferred to the service dept which told me my car had just been finished. I then called Joanne the shuttle driver and asked her to pick us up and she said 15 min which was no problem. After waiting 25 I decided to call her back. She then said it'd be ten more because she was downtown and I asked her if she was sure since it had already been 25 when she told me 15 earlier and she hung the phone up on me. Finally after another 20 min wait we made it back to the dealership with a silent ride from joanne. In total this appt ended up taking a little over three hours. When getting my keys back from the lady in service I told her that joanne had hung up on me and her response was "were you rude to her?" No, I was not and is that an excuse to hang up on a customer anyways? I then asked to speak to a manager and he was not there but I was given his name and number. So to top my experience off I left the manager a voice mail and now two days later still no one has returned my phone call. More
Regina was great , she provided me with all the information I needed. She was friendly, customer oriented, and patient went answering all my questions. She took the ti , she provided me with all the information I needed. She was friendly, customer oriented, and patient went answering all my questions. She took the time to ensure I was comfortable and explained all the features of my new car as well as guaratees. More
Awesome experience!! Eddie Cooks and Eddie Nuttall are the best! They really worked to help me get the car I wanted for the price I could afford!! I asked Leroy Jones in s Eddie Cooks and Eddie Nuttall are the best! They really worked to help me get the car I wanted for the price I could afford!! I asked Leroy Jones in service about the Toyota-thin deals and he introduced me to Eddie Cooks. Everyone was great to work with! More