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Fred Anderson Toyota of Charleston - Service Center
Charleston, SC
312 Reviews
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312 Reviews of Fred Anderson Toyota of Charleston - Service Center
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January 24, 2016
Disappointment The customer service in the service department was lamentable. It seems that every time I go there, the people working in service are unfriendly, unh The customer service in the service department was lamentable. It seems that every time I go there, the people working in service are unfriendly, unhappy, distant, and slow to render assistance. In my most recent visit, I was waiting in line to drop off my car for an oil change service and once I approached the counter, I waited for an additional 10 minutes before the lady behind the counter decided to acknowledge me. (This seems to be a repetitive act at the service department - the people behind the counter pretend not to notice the customers). When the lady finally decided to notice me, the first set of words she uttered were "are you waiting on me or ...?" Naturally, one does not have to be an expert in customer service to know that that is an unacceptable way to greet a customer. Of course I'm waiting on you, lady. I've only been standing at your counter for at least 10-15 minutes, with nobody waiting in front of me. I did not wish to stare you down or perform any bodily movement to betray my impatience or capture your attention in an annoying fashion. I'm sorry you're working on a Saturday, or that you may be having a bad morning, or that you have other things you would like to be doing. But you do not have to channel your frustration into your work. Consequently, I decided to report this behavior to the service manager. It was not so much that I took her behavior personally as I wanted to hopefully preclude the possibility of any more customers experiencing what I experienced. After talking to the service manager, he attempted to rationalize her behavior by claiming his employees are new and have been very busy lately. While I understand a workplace is prone to be busy, it should not be an excuse to extend unfriendly greetings to customers. I sincerely hope this concern is taken into consideration, because it would be unfortunate for more customers to have to experience this. I can honestly say that Fred Anderson Toyota has lost a loyal customer; not because of the poor customer service, but because of the subsequent problem I experienced when I tried to pick up my car. Although I will not go into the details of that situation, I will say that it was the final straw for me - and I have no intention to return. Thank you for ruining what I thought could be a long-standing, positive, and mutually beneficial relationship. I hope your future customers walk away with more satisfaction. More
by anonymous321
Employees Worked With
Andy Miller
December 24, 2015
Going to a Spa! Chris Mitchell was great and so was the finance manager. Traveled around South Carolina looking for a car, logged over 300 miles and didn't realized t Chris Mitchell was great and so was the finance manager. Traveled around South Carolina looking for a car, logged over 300 miles and didn't realized that a great dealership is right in my back yard. More
by kiasoulforsade2012
Employees Worked With
Chris Mitchell
December 23, 2015
After Sale Support I purchased a 2015 Toyota Tacoma SR5/Pre-Runner from Fred Anderson Toyota of Charleston. After two months, I contact my original agent (Mark Searcy) w I purchased a 2015 Toyota Tacoma SR5/Pre-Runner from Fred Anderson Toyota of Charleston. After two months, I contact my original agent (Mark Searcy) with an equipment replacment problem. He assisted me in less than 2 hours and resolved the problem. Bottom Line: This dealership continues to provide top of the line, after sales support! Thanks! More
by ToyotaTacoma2015Customer
Employees Worked With
Mark Searcy
November 24, 2015
Good Work He was friendly helpful and knowledgable. Got me into a Toyota Camry 2016 from a 2007 Camry at a very good rate! You guy have the best service He was friendly helpful and knowledgable. Got me into a Toyota Camry 2016 from a 2007 Camry at a very good rate! You guy have the best service More
by Jazz
Employees Worked With
Eddie Nuttall, Shane Underwood
November 19, 2015
Great Expereience We had a great experience. We came into the dealership to end a lease with Toyota and to trade in an older Toyota to help buy out the lease. Because w We had a great experience. We came into the dealership to end a lease with Toyota and to trade in an older Toyota to help buy out the lease. Because we originally initiated the lease in Virginia, we had some complications because Toyota Leasing is only at the Lexus Dealerships in South Carolina to finalize the paperwork. That was proving to be a nightmare. We came by Fred Anderson’s and Joey Johnson was there and said that maybe they could help, and they did. We got the lease portion taken care of and then gave us a better deal on our Camry trade-in than CarMax. Joey stayed through the whole process while we were working with the Finance Dept. Joey was very courteous, helpful and friendly. More
by Das
Employees Worked With
Joey Johnson
September 21, 2015
Best Service I have ever had at. Dealership My daughter's 2007 Toyota Prius had a tail light out when I went to visit her this weekend at The Citadel. Of course with her first free all day Satur My daughter's 2007 Toyota Prius had a tail light out when I went to visit her this weekend at The Citadel. Of course with her first free all day Saturday leave she did not want to spend it getting her car repaired. We went to Fred Anderson Toyota Saturday morning about 10 AM on September 19, 2015. Chivas did the work himself and had us in and out in less than 10 minutes. And the parts department gave us the bulb free (sorry I did not get his name). $0 was my bill! Best experience I have ever had. This is definitely a dealership I will return to in the future! And I'm sharing this on our Citadel Facebook pages to hopefully send more praises the dealership's way! ?????? More
by Lulu
August 12, 2015
Don't Buy a Used Car from them I have had my car for close to a year and a half. I was talked into the 3 year bumper to bumper warranty by the finance manager. It was almost as if s I have had my car for close to a year and a half. I was talked into the 3 year bumper to bumper warranty by the finance manager. It was almost as if she preyed upon me due to my situation. I am younger and had to finance the car for some time. When I originally stated no to the warranty I was given the response, " You do not want to have to make the payment and possibly have to make repairs at the same time" , so I agreed. Needless to say since I have purchased the car quite a few things have not been covered for example an "Oil Pan Gasket", and was told it would be a cost of $448, plus what other service has been done. When I purchased the car I didn't believe that I was going to have already shelled out 3 months worth of car payments for services, that should have been caught at the time of sale or covered under a warranty that was forced upon me. If you happen to find yourself buying a used car from them do yourself a favor and either go someplace else or do not let them talk you into the warranty. More
by Displeased Thompson
August 09, 2015
Appalled! Negligent service team left soda bottle in engine I've always been impressed with the attentive assistance of your service agents, and Dana was friendly and helpful. However when I noticed a clicking I've always been impressed with the attentive assistance of your service agents, and Dana was friendly and helpful. However when I noticed a clicking sound in my engine yesterday after my 10k maintenance on the 2015 Tacoma I purchased from Fred Anderson Toyota of Charleston and discovered a melted Mountain Dew bottle lodged beneath the oil filter, all I can say is that I'm appalled. How this was missed in the service checklist shows complete negligence and unprofessionalism, and since there is oil spilling into the pan and onto the sidewalk, it has obviously damaged the new car that I purchased from your dealership as a direct result. Since I arrived home from my appointment on Saturday after your service department had closed, I'm also now doubly inconvenienced in waiting until Monday to resolve this issue and have to drive the car that is leaking oil all the way back (or have it towed). I'm beyond disappointed in your service and most of all very concerned about the longterm affects on my new truck. I sincerely hope Fred Anderson of Charleston can make this right and look forward to hearing from the general manager as soon as possible so that I can modify this one-star review and report on how this unfortunate mistake is made right. More
by johnm
Employees Worked With
Dana Lee
August 09, 2015
I got a nice car from Fred Toyota Very nice service to help me find perfect car and get lease. The car is exactly what I want. Good quality of sevice. Thank you. Very nice service to help me find perfect car and get lease. The car is exactly what I want. Good quality of sevice. Thank you. More
by Yong
July 28, 2015
A Wonderful Experience! I went to Fred Anderson Toyota of Charleston for service. Shelly Jenkins was very friendly and helpful. She handled my concerns and kept me informed I went to Fred Anderson Toyota of Charleston for service. Shelly Jenkins was very friendly and helpful. She handled my concerns and kept me informed along the way. Heather finished up my appointment, as the needed to keep my car overnight. I was given a rental for the day. My service appointment was 5-star. I would recommend this department highly. They asked me if I'd like to trade-in my Corolla, as it was a vehicle they would like for their used lot. I was a bit skeptical and told them I would hear them out. Chuck listened to what I needed in order to make a deal. He was very professional. After we were able to negotiate a deal, I was introduced to Blake. He was very knowledgeable and made the paperwork a quick, bearable process. I will return to see Chuck for my next vehicle and will recommend him to my friends. More
by Todd
