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Fred Anderson Toyota of Charleston - Service Center

Charleston, SC

4.4
305 Reviews

305 Reviews of Fred Anderson Toyota of Charleston - Service Center

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August 09, 2015

Appalled! Negligent service team left soda bottle in engine I've always been impressed with the attentive assistance of your service agents, and Dana was friendly and helpful. However when I noticed a clicking More

by johnm
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dana Lee
August 09, 2015

I got a nice car from Fred Toyota Very nice service to help me find perfect car and get lease. The car is exactly what I want. Good quality of sevice. Thank you. More

by Yong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chuck Wickersham
Aug 10, 2015 -

Fred Anderson Toyota of Charleston responded

Thank you for leaving us this review, Yong. We are very happy to hear that we could help get you set up with the perfect new car for you. If there is anything more we can do for you please feel free to come back and see Fred Anderson Toyota of Charleston any time! Take care. Warm regards, Steven Rhoads – GM

July 28, 2015

A Wonderful Experience! I went to Fred Anderson Toyota of Charleston for service. Shelly Jenkins was very friendly and helpful. She handled my concerns and kept me informed More

by Todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shelly Jenkins, Heather, Chuck Wickersham
Jul 29, 2015 -

Fred Anderson Toyota of Charleston responded

Thanks for this great review, Todd! We can't tell you enough how much we appreciate our service team. Shelly and Heather takes pride in their customer service and always makes sure our customers know everything that is going on! Chuck and Blake on the sales team are great with people and focuses on what the customers’ needs are. They will be pleased to hear about your great experience. We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Thank you again and we always look forward to working with you again in the future! Best regards, Steven Rhoads - GM

May 02, 2015

Just bought my second Toyota from Fred Anderson! I went in for an oil change on my Tundra (which I truly LOVE!!!) To keep myself occupied, I decided to walk around the parking lot. Next thing I know More

by nanstoys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Mitchell, Andy Miller
May 04, 2015 -

Fred Anderson Toyota of Charleston responded

Fred Anderson Toyota of Charleston thanks you for taking the time to submit this amazing feedback. Chris, Alecia, Andy and Leroy are one of the best in their career and your review is spot on. We love hearing from great customers like yourself that continue to spread all the good things our dealership is doing to take care of its customers and the community. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. Our teams from both the sales and service departments had a pleasure assisting you and are grateful for the 5-star review. We are committed to providing excellent customer service in all areas of our dealership and we are delighted to know you drove away a happy customer. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Steven Rhoads - GM

April 17, 2015

Great experience!!!!!!!!!!!!!!! Everyone was wonderful. Very helpful and professional and a pleasure to do business with. At the Charleston facility Alesia, Tonya, & Eric are a grea More

by costcojohn65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Frank Nicotra
Apr 21, 2015 -

Fred Anderson Toyota of Charleston responded

Thanks so much for going out of your way to write this great review! You’re right, Alesia, Tonya and Eric are great assets to Fred Anderson Toyota of Charleston and we appreciate everything they do. We’re glad to hear that we provided you with a wonderful and pleasurable experience during your visit. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best regards, Steven Rhoads – GM

March 25, 2015

Superb Service from Fred Anderson Toyota of Charleston We went to the dealership today to pick up our 2003 Toyota Corolla which was in for servicing. Shelley Jenkins, our service professional, explained ve More

by Kraigk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Christen Salvatico
Mar 26, 2015 -

Fred Anderson Toyota of Charleston responded

We appreciate the time it took for you to give us this feedback. We are completely dedicated to providing top quality service and we are ecstatic to hear that your experience reflected this dedication. I will be certain to share your compliments to our team At Fred Anderson Toyota of Charleston, we value our customers and we look forward to seeing you on your next visit. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Regards, Steven Rhoads - GM

March 09, 2015

Repeat Customer Have purchased 5 Toyotas from this dealer. Yes, I would purchase from them again. Any minor problems have been taken care of and I am happy. More

by Arrowind
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
January 14, 2015

terrible I made an appt at the dealership this past Friday for 1130 am. When I arrived the lady that took my info said it'd take a max of 1.5 hours for a full More

by overton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
joanne from shuttle service, Dana Lee
January 09, 2015

Regina was great , she provided me with all the information I needed. She was friendly, customer oriented, and patient went answering all my questions. She took the ti More

by Annette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Wescott
Jan 12, 2015 -

Fred Anderson Toyota of Charleston responded

Thank you so much for taking the time to write this review. Regina is great with people and focuses on what the guests needs. She will be pleased to hear about your positive experience. If you have any questions about your vehicle, please come back in to visit. Also, check our Facebook and Twitter pages to stay connected with local events and special promotions. Sincerely, Steven Rhoads – GM

January 03, 2015

Awesome experience!! Eddie Cooks and Eddie Nuttall are the best! They really worked to help me get the car I wanted for the price I could afford!! I asked Leroy Jones in s More

by bgammons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Leroy Jones, Eddie Nuttall
Jan 05, 2015 -

Fred Anderson Toyota of Charleston responded

Thank you so much for taking the time to write this positive review. At Fred Anderson Toyota of Charleston, we always strive to provide the utmost in quality and customer satisfaction. It is wonderful to hear that our team made it work and found the vehicle that fits your budget. We would love to work with you again in the future. Be sure you are getting the most bang for your buck; we offer exclusive specials for our Facebook and Twitter followers. Sincerely, Steven Rhoads – GM