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Fred Anderson Toyota of Charleston - Service Center
Charleston, SC
312 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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312 Reviews of Fred Anderson Toyota of Charleston - Service Center
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May 30, 2016
PHENOMENAL! ! AWESOME!! I can't say enough about Tonya Walker. She is Awesome! Extremely knowledgeable, courteous, pleasant and always professional. I was at the Dealer I can't say enough about Tonya Walker. She is Awesome! Extremely knowledgeable, courteous, pleasant and always professional. I was at the Dealership for routine checkup on my leased '13 Camry. The lease was ending this September. I wandered over and thought I would talk about the end lease etc. Tonya was my Salesperson . Well.....I ended up buying a '16 Camry!!!- Never once did I feel pushed into anything. Tonya listened to my concerns and answered any and all questions that I had. She always knew the answers!! I really felt that she cared about me and my car buying experience. Thank you Tonya and thank YOU Fred Anderson Toyota for having such a fantastic Salesperson working for you! More
by FAITH RALPH
Employees Worked With
May 15, 2016
Scheduled maintainence As always the service department was fast, effecient and courteous. They explained what would be checked, what was checked and if there were an issues As always the service department was fast, effecient and courteous. They explained what would be checked, what was checked and if there were an issues. More
by jjaeger
Employees Worked With
T Anderson
May 15, 2016
Best service ever at a Toyota Dealership As I travel an Hour and 10 mins to get my car service the customer service is warm and friendly.. I always say good service will bring a customer back As I travel an Hour and 10 mins to get my car service the customer service is warm and friendly.. I always say good service will bring a customer back doesn't matter about travel time. More
by aasbury
April 02, 2016
Exceptional Service Department I purchased a 2012 Camry from this dealership a year ago. We purchased the family plan in addition to the automobile so that we could take advantage o I purchased a 2012 Camry from this dealership a year ago. We purchased the family plan in addition to the automobile so that we could take advantage of regular service and lifetime free oil changes. This has been a great deal since I drive 35,000 miles a year. I have worked with several of the service team members. The person who takes the appointment to the inside service team of Leroy, Tony, and others. I have never had such a great experience in customer service as I have had with this team. I have owned cars for the past 30 years. When looking at our next purchase Fred Anderson is at the forefront because of the overall experience we have had with both the service and sales team. Thank you very much for putting customer service at the front of all you do. Bob Hyland More
by Tarheel#1
April 01, 2016
Waste of time Bought a car from here that was pretty new. Drove it off the lot and the window broke. Also the car started to smell like cat pee which you couldn't t Bought a car from here that was pretty new. Drove it off the lot and the window broke. Also the car started to smell like cat pee which you couldn't tell when test driving due to the amount of cleaner they used to cover it up. Dropped the car off to have everything fixed and was told we could pick it up the next day. Turns out they are closed on Sundays so you can imagine how annoying it is when you live 45 minutes away and planned your whole day to picking up the vehicle. And don't waste your time making an appointment for an oil change. It's going to take minimum 2 hours regardless of your appointment time even though they lie to you and say an hour. More
by Emilee Sharp
Employees Worked With
Not sure of names. Whoever was at the servicing desk
March 30, 2016
My First Car Service - 5,000 Miles My appointment was at 7:00 AM, and the doors opened promptly at 7. Tony Anderson greeted me heartily and was very helpful in getting my car serviced. My appointment was at 7:00 AM, and the doors opened promptly at 7. Tony Anderson greeted me heartily and was very helpful in getting my car serviced. Tony was great! The customer service waiting area was very clean and had a good design to the place. More
by sedansaremyjam
Employees Worked With
Tony Anderson
March 23, 2016
Overall Satisfaction Everything has been excellent since we purchased our Highlander 18 months ago. Great service and enjoy talking with Eddie Cooks when I visit the deal Everything has been excellent since we purchased our Highlander 18 months ago. Great service and enjoy talking with Eddie Cooks when I visit the dealership. More
by minnie
Employees Worked With
Robert J Pinkard
March 22, 2016
Excellent system Everytime I've come, I recieve great service from staff like Joey. He was accommodating to meeting my price range and the qaulity looking for. He woul Everytime I've come, I recieve great service from staff like Joey. He was accommodating to meeting my price range and the qaulity looking for. He would even update while I waited throughout the day. I have not had any problems with my business with the Toyota service department and I believe it is the facility, its faculty, and their mission to ensure the best experience for customeres, that make it such a great place to go. More
by CEB III
Employees Worked With
Shelly, Joey Johnson
March 11, 2016
Service Visit This was my first service visit and I was amazed by the great level of customer service. Joey is the best! I will not go anywhere else! This was my first service visit and I was amazed by the great level of customer service. Joey is the best! I will not go anywhere else! More
by Cindy S
Employees Worked With
Joey Johnson
February 12, 2016
"No-service" service department It's impossible to rate the service at a dealership when you get NO service, but that has been my experience with Fred Anderson Toyota Charleston. I f It's impossible to rate the service at a dealership when you get NO service, but that has been my experience with Fred Anderson Toyota Charleston. I first went to the dealership to get a warranty issue addressed. When I dropped the car off, I asked that, while they had the vehicle, they change the oil, as well, to save me making two visits. Upon picking up the car, the service manager, Jason Cartin, explained the warranty work was done at no charge, as he handed me my keys. But when I told him I needed to pay for the oil change, he gasp, apologized and said they had forgotten to do it. He volunteered to complete the oil change at a later date at no charge. That's when all the problems started. After a couple of weeks, I called Jason's direct number several times to make an appointment but never got an answer - only voicemail - and never got a call back. Finally, I called the main number and asked for Jason, only to be informed that he no longer worked there. (Funny, his voicemail still worked!) So I asked to make an appointment and was put on hold for approximately 4-5 minutes. Then the line went dead. I called back and asked to speak to a manager and Blake (don't remember his last name) came on the line. I explained by saga and he promised to have Keith Clawson, their new service manager, call me. That was a Monday morning. Three days later, I had still not heard from anyone at Fred Anderson Toyota. So I called the other Toyota dealer in the Charleston area. And though it is 20 miles farther from my home, I made an appointment for the following morning. I was in and out in an hour. Amazing, since I had been trying to get the same lousy oil change from Fred Anderson Toyota for weeks! Bottom line is, you can't complain about the service at Fred Anderson Toyota because there isn't any! More
by Reid
Employees Worked With
Jason Cartin, Kevin Clawson
