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Fred Anderson Toyota of Charleston - Service Center
Charleston, SC
308 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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308 Reviews of Fred Anderson Toyota of Charleston - Service Center
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April 01, 2016
Waste of time Bought a car from here that was pretty new. Drove it off the lot and the window broke. Also the car started to smell like cat pee which you couldn't t Bought a car from here that was pretty new. Drove it off the lot and the window broke. Also the car started to smell like cat pee which you couldn't tell when test driving due to the amount of cleaner they used to cover it up. Dropped the car off to have everything fixed and was told we could pick it up the next day. Turns out they are closed on Sundays so you can imagine how annoying it is when you live 45 minutes away and planned your whole day to picking up the vehicle. And don't waste your time making an appointment for an oil change. It's going to take minimum 2 hours regardless of your appointment time even though they lie to you and say an hour. More
by Emilee Sharp
Employees Worked With
Not sure of names. Whoever was at the servicing desk
March 30, 2016
My First Car Service - 5,000 Miles My appointment was at 7:00 AM, and the doors opened promptly at 7. Tony Anderson greeted me heartily and was very helpful in getting my car serviced. My appointment was at 7:00 AM, and the doors opened promptly at 7. Tony Anderson greeted me heartily and was very helpful in getting my car serviced. Tony was great! The customer service waiting area was very clean and had a good design to the place. More
by sedansaremyjam
Employees Worked With
Tony Anderson
March 23, 2016
Overall Satisfaction Everything has been excellent since we purchased our Highlander 18 months ago. Great service and enjoy talking with Eddie Cooks when I visit the deal Everything has been excellent since we purchased our Highlander 18 months ago. Great service and enjoy talking with Eddie Cooks when I visit the dealership. More
by minnie
Employees Worked With
Robert J Pinkard
March 22, 2016
Excellent system Everytime I've come, I recieve great service from staff like Joey. He was accommodating to meeting my price range and the qaulity looking for. He woul Everytime I've come, I recieve great service from staff like Joey. He was accommodating to meeting my price range and the qaulity looking for. He would even update while I waited throughout the day. I have not had any problems with my business with the Toyota service department and I believe it is the facility, its faculty, and their mission to ensure the best experience for customeres, that make it such a great place to go. More
by CEB III
Employees Worked With
Shelly, Joey Johnson
March 11, 2016
Service Visit This was my first service visit and I was amazed by the great level of customer service. Joey is the best! I will not go anywhere else! This was my first service visit and I was amazed by the great level of customer service. Joey is the best! I will not go anywhere else! More
by Cindy S
Employees Worked With
Joey Johnson
February 12, 2016
"No-service" service department It's impossible to rate the service at a dealership when you get NO service, but that has been my experience with Fred Anderson Toyota Charleston. I f It's impossible to rate the service at a dealership when you get NO service, but that has been my experience with Fred Anderson Toyota Charleston. I first went to the dealership to get a warranty issue addressed. When I dropped the car off, I asked that, while they had the vehicle, they change the oil, as well, to save me making two visits. Upon picking up the car, the service manager, Jason Cartin, explained the warranty work was done at no charge, as he handed me my keys. But when I told him I needed to pay for the oil change, he gasp, apologized and said they had forgotten to do it. He volunteered to complete the oil change at a later date at no charge. That's when all the problems started. After a couple of weeks, I called Jason's direct number several times to make an appointment but never got an answer - only voicemail - and never got a call back. Finally, I called the main number and asked for Jason, only to be informed that he no longer worked there. (Funny, his voicemail still worked!) So I asked to make an appointment and was put on hold for approximately 4-5 minutes. Then the line went dead. I called back and asked to speak to a manager and Blake (don't remember his last name) came on the line. I explained by saga and he promised to have Keith Clawson, their new service manager, call me. That was a Monday morning. Three days later, I had still not heard from anyone at Fred Anderson Toyota. So I called the other Toyota dealer in the Charleston area. And though it is 20 miles farther from my home, I made an appointment for the following morning. I was in and out in an hour. Amazing, since I had been trying to get the same lousy oil change from Fred Anderson Toyota for weeks! Bottom line is, you can't complain about the service at Fred Anderson Toyota because there isn't any! More
by Reid
Employees Worked With
Jason Cartin, Kevin Clawson
January 24, 2016
Disappointment The customer service in the service department was lamentable. It seems that every time I go there, the people working in service are unfriendly, unh The customer service in the service department was lamentable. It seems that every time I go there, the people working in service are unfriendly, unhappy, distant, and slow to render assistance. In my most recent visit, I was waiting in line to drop off my car for an oil change service and once I approached the counter, I waited for an additional 10 minutes before the lady behind the counter decided to acknowledge me. (This seems to be a repetitive act at the service department - the people behind the counter pretend not to notice the customers). When the lady finally decided to notice me, the first set of words she uttered were "are you waiting on me or ...?" Naturally, one does not have to be an expert in customer service to know that that is an unacceptable way to greet a customer. Of course I'm waiting on you, lady. I've only been standing at your counter for at least 10-15 minutes, with nobody waiting in front of me. I did not wish to stare you down or perform any bodily movement to betray my impatience or capture your attention in an annoying fashion. I'm sorry you're working on a Saturday, or that you may be having a bad morning, or that you have other things you would like to be doing. But you do not have to channel your frustration into your work. Consequently, I decided to report this behavior to the service manager. It was not so much that I took her behavior personally as I wanted to hopefully preclude the possibility of any more customers experiencing what I experienced. After talking to the service manager, he attempted to rationalize her behavior by claiming his employees are new and have been very busy lately. While I understand a workplace is prone to be busy, it should not be an excuse to extend unfriendly greetings to customers. I sincerely hope this concern is taken into consideration, because it would be unfortunate for more customers to have to experience this. I can honestly say that Fred Anderson Toyota has lost a loyal customer; not because of the poor customer service, but because of the subsequent problem I experienced when I tried to pick up my car. Although I will not go into the details of that situation, I will say that it was the final straw for me - and I have no intention to return. Thank you for ruining what I thought could be a long-standing, positive, and mutually beneficial relationship. I hope your future customers walk away with more satisfaction. More
by anonymous321
Employees Worked With
Andy Miller
December 24, 2015
Going to a Spa! Chris Mitchell was great and so was the finance manager. Traveled around South Carolina looking for a car, logged over 300 miles and didn't realized t Chris Mitchell was great and so was the finance manager. Traveled around South Carolina looking for a car, logged over 300 miles and didn't realized that a great dealership is right in my back yard. More
by kiasoulforsade2012
Employees Worked With
Chris Mitchell
December 23, 2015
After Sale Support I purchased a 2015 Toyota Tacoma SR5/Pre-Runner from Fred Anderson Toyota of Charleston. After two months, I contact my original agent (Mark Searcy) w I purchased a 2015 Toyota Tacoma SR5/Pre-Runner from Fred Anderson Toyota of Charleston. After two months, I contact my original agent (Mark Searcy) with an equipment replacment problem. He assisted me in less than 2 hours and resolved the problem. Bottom Line: This dealership continues to provide top of the line, after sales support! Thanks! More
by ToyotaTacoma2015Customer
Employees Worked With
Mark Searcy
November 24, 2015
Good Work He was friendly helpful and knowledgable. Got me into a Toyota Camry 2016 from a 2007 Camry at a very good rate! You guy have the best service He was friendly helpful and knowledgable. Got me into a Toyota Camry 2016 from a 2007 Camry at a very good rate! You guy have the best service More
by Jazz
Employees Worked With
Eddie Nuttall, Shane Underwood
