Fred Anderson Toyota of Charleston - Service Center

Terrible customer service I bought my car from them used. It was less than a year old. After about six months the power locks on my door stopped working. I was told it would co I bought my car from them used. It was less than a year old. After about six months the power locks on my door stopped working. I was told it would cost me almost $600 to fix it. My car isn't even two years old and I have a $600 repair on it. You can imagine I was pretty upset about it. After hearing that news I was told they charged me for a tire rotation when I repeatedly told them I just got new tires and I didn't need it. The woman at the desk was very nice and helpful so I'm thankful to her. The car I received has so many problems and Fred Anderson is less than willing to fix them. I've seriously considered selling my car even if I'm upside down on it just to get away from this horrible dealership. Every time I try to contact the manager it goes to voicemail and he has yet to answer my phone calls. More

Great price and excellent customer service Went in to have a recall completed on my 10 year old Camry. Was looking at the new Camry's to see how they have changed and Brent came out to help me Went in to have a recall completed on my 10 year old Camry. Was looking at the new Camry's to see how they have changed and Brent came out to help me. I didn't go in with the intention of buying , but Brent listened to what I would want if I did buy, and guess what - I ended up trading my Camry in on a new one and received an excellent deal. More

Treated like a VIP I am on my third Prius from Fred Anderson! I leased the most recent one from Tonya Walker, and she was fantastic!..... and very helpful months lat I am on my third Prius from Fred Anderson! I leased the most recent one from Tonya Walker, and she was fantastic!..... and very helpful months later when there was a small paperwork glich. She took care of it immediately and got back to me to tell me all was ok. Leroy Jones leased me my first Prius and sold me on FA and Prius!! Now he gives me VIP treatment every time I come in for service! More

PHENOMENAL! ! AWESOME!! I can't say enough about Tonya Walker. She is Awesome! Extremely knowledgeable, courteous, pleasant and always professional. I was at the Dealer I can't say enough about Tonya Walker. She is Awesome! Extremely knowledgeable, courteous, pleasant and always professional. I was at the Dealership for routine checkup on my leased '13 Camry. The lease was ending this September. I wandered over and thought I would talk about the end lease etc. Tonya was my Salesperson . Well.....I ended up buying a '16 Camry!!!- Never once did I feel pushed into anything. Tonya listened to my concerns and answered any and all questions that I had. She always knew the answers!! I really felt that she cared about me and my car buying experience. Thank you Tonya and thank YOU Fred Anderson Toyota for having such a fantastic Salesperson working for you! More

Scheduled maintainence As always the service department was fast, effecient and courteous. They explained what would be checked, what was checked and if there were an issues As always the service department was fast, effecient and courteous. They explained what would be checked, what was checked and if there were an issues. More

Best service ever at a Toyota Dealership As I travel an Hour and 10 mins to get my car service the customer service is warm and friendly.. I always say good service will bring a customer back As I travel an Hour and 10 mins to get my car service the customer service is warm and friendly.. I always say good service will bring a customer back doesn't matter about travel time. More

Exceptional Service Department I purchased a 2012 Camry from this dealership a year ago. We purchased the family plan in addition to the automobile so that we could take advantage o I purchased a 2012 Camry from this dealership a year ago. We purchased the family plan in addition to the automobile so that we could take advantage of regular service and lifetime free oil changes. This has been a great deal since I drive 35,000 miles a year. I have worked with several of the service team members. The person who takes the appointment to the inside service team of Leroy, Tony, and others. I have never had such a great experience in customer service as I have had with this team. I have owned cars for the past 30 years. When looking at our next purchase Fred Anderson is at the forefront because of the overall experience we have had with both the service and sales team. Thank you very much for putting customer service at the front of all you do. Bob Hyland More

Waste of time Bought a car from here that was pretty new. Drove it off the lot and the window broke. Also the car started to smell like cat pee which you couldn't t Bought a car from here that was pretty new. Drove it off the lot and the window broke. Also the car started to smell like cat pee which you couldn't tell when test driving due to the amount of cleaner they used to cover it up. Dropped the car off to have everything fixed and was told we could pick it up the next day. Turns out they are closed on Sundays so you can imagine how annoying it is when you live 45 minutes away and planned your whole day to picking up the vehicle. And don't waste your time making an appointment for an oil change. It's going to take minimum 2 hours regardless of your appointment time even though they lie to you and say an hour. More

My First Car Service - 5,000 Miles My appointment was at 7:00 AM, and the doors opened promptly at 7. Tony Anderson greeted me heartily and was very helpful in getting my car serviced. My appointment was at 7:00 AM, and the doors opened promptly at 7. Tony Anderson greeted me heartily and was very helpful in getting my car serviced. Tony was great! The customer service waiting area was very clean and had a good design to the place. More

Overall Satisfaction Everything has been excellent since we purchased our Highlander 18 months ago. Great service and enjoy talking with Eddie Cooks when I visit the deal Everything has been excellent since we purchased our Highlander 18 months ago. Great service and enjoy talking with Eddie Cooks when I visit the dealership. More