Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Fred Anderson Toyota of Charleston - Service Center
Charleston, SC
308 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
308 Reviews of Fred Anderson Toyota of Charleston - Service Center
Sort by
February 13, 2018
great service Sami was very friendly and provided great customer service. He worked very hard to get me the best deal possible on my Toyota Rave4. He called me a fe Sami was very friendly and provided great customer service. He worked very hard to get me the best deal possible on my Toyota Rave4. He called me a few days after I purchased the vehicle to answer all remaining questions I had. More
by Belinda Ann Hestir
February 09, 2018
READ THIS FIRST! GET MATT WORLOCK! Back in December I bought a Highlander from Fred Anderson. MATT WORLOCK was my salesman. I noticed that the GPS display froze and reset about every Back in December I bought a Highlander from Fred Anderson. MATT WORLOCK was my salesman. I noticed that the GPS display froze and reset about every ten or fifteen minutes. Also, my key faub never worked from the beginning even with a battery replacement. Matt scheduled me an appointment with the service department. After running a diagnostic the service department informed me of a software update for my car that would cost me a 60$ plus dollar fee for an update that my 160 point inspection said was already installed. As for the key faub they wanted to charge me 335$ for a replacement because the battery was supposedly drained by a short. The 160 point inspection also states two master keys are present. I immediately text Matt Worlock to see if there was anything he could do considering I've had the vehicle less than two months. Honestly, I wasn't expecting much help but I was completely wrong. True to his word Matt had my back. After talking with the service department all my issues were corrected free of charge thus providing me with a true 160 point inspection. IF YOU GO TO FRED ANDERSON GET MATT WORLOCK. At a bulk dealership it is important that you work with a salesman who is true to his word. I was lucky and got Matt; you should too! Thanks also to Andy in the service department for being so flexible and honest. More
by Joequick
February 07, 2018
Quick Service Call day Monday morning to get an appointment for my 30k mile service Was able to schedule an appointment immediately same day. On arrival, car was Call day Monday morning to get an appointment for my 30k mile service Was able to schedule an appointment immediately same day. On arrival, car was taken away, and returned earlier then expected. Chivas, the service tech who helped me, was nice, knowledgeable, and even helped me purchase running boards for my truck More
by Morsal R Tahouni
January 24, 2018
professionalism and efficiency professionalism of technician Leroy Jones and work being done in time frame promised; comfort of waiting area and friendliness of staff in general; wi professionalism of technician Leroy Jones and work being done in time frame promised; comfort of waiting area and friendliness of staff in general; will recommend to others More
by george
Employees Worked With
Leroy Jones
December 23, 2017
Excellent efficient service I had a very good experience at Fred Anderson Charleston. Leroy Jones is a very efficient service consultant & I will seek him out again next visit. I had a very good experience at Fred Anderson Charleston. Leroy Jones is a very efficient service consultant & I will seek him out again next visit. More
by Tgrdvrmd1
Employees Worked With
December 05, 2017
Unhelpful Manager I really regret ever going to Fred Anderson Toyota of Charleston. I brought my car in on September 21, 2017 to be serviced because my car was using t I really regret ever going to Fred Anderson Toyota of Charleston. I brought my car in on September 21, 2017 to be serviced because my car was using too much gas. My 19 gallon tank was only taking me under 250 miles. As of today, December 4, 2017, my car is still not fixed. My father, who has a progressive illness, knew that he could no longer take care of my car. Dad has seven daughters-and has always taken care of my car. I know absolutely nothing about cars. Dad has been a loyal customer of this dealership for over 20 years and he has bought over 5 cars from the dealership, including the one that I was trying to have fixed. Dad told the dealership that he wante them to go over my car with a fine tooth comb-no matter what the cost-and make sure everything in the car is in perfect working condition-including filling all fluids. When they were finished, he told them to just call him-and he would pay the bill-however much the cost-he wanted everything fixed. Dad told me, before he left the dealership that he was sorry that he could no longer take care of my car/but he is entrusting the dealership to take care of me-and he told me to only deal with Chivas Porter. Dad told me that Chivas was the only one in there who was honest and had integrity. I promised my dad that I would do as he asked, while I was crying. On September 21, the dealership charged Dad $800 and told him that everything was fine and in perfect working order-alll fluids filled. No worries. My father was at peace. I drove home, only to realize that the issue was not fixed. I went back numerous times showing Andy my receipt from gas station of how many gallons I filled tank. A picture of odometer with gas on Full and picture of gas with odometer with Empty light on. I even wrote on each page how many miles each tank received. All one had to do was subtract the odometer number from Full from number on the odometer when Empty light was on to find how many miles each 19 gallon tank of gas was receiving. The numbers were way off: 161 miles, 232 miles, 202 miles... Andy told me that the mileage was normal for my Camry. I said, "no, it is not", and I showed him a sheet I had printed from the Toyota website that said a Toyota Camry should be getting 28.2 combined miles and 476 combined miles. Andy then yelled at me and told me that the.odometer was not even used to count miles. I realized at this point-that I was finished, and I asked Andy to please return all of the documentation that I had just shown him. Andy turned around and had to search for all of my documentation, which he had individually crumbled into small ball from the bottom of his trash can. More
by Rachelds
Employees Worked With
Andy Miller
December 02, 2017
excellent dealership Daniel was a wonderful person to work with. I would for sure come back and deal with this youngman. He was very pleasant to work with. I will surely b Daniel was a wonderful person to work with. I would for sure come back and deal with this youngman. He was very pleasant to work with. I will surely be back. More
by daniel
November 29, 2017
Great Customer Service Leroy Jones did a wonderful job in providing Fantastic Customer Service!! He kept me informed while my car was being serviced. This was my first ser Leroy Jones did a wonderful job in providing Fantastic Customer Service!! He kept me informed while my car was being serviced. This was my first service check on the car, and it was a very pleasant experience. More
by Chris
Employees Worked With
November 20, 2017
My experience at Toyota was very helpful Matt was very helpful and helped me understand all the documents and agreements he was very kind and had manners he did not get impatient he remained Matt was very helpful and helped me understand all the documents and agreements he was very kind and had manners he did not get impatient he remained a positive attitude and helpful guidance More
by Tyra
Employees Worked With
November 07, 2017
Friendly, knowledgeable, and fair price. My service advisor Mr. Leroy Jones. Very friendly, knowledgeable, and passionate. You have found a diamond in the rough. If he was my employee I would My service advisor Mr. Leroy Jones. Very friendly, knowledgeable, and passionate. You have found a diamond in the rough. If he was my employee I would definitely give him a raise. Mr. Jones knowledge my father was a veteran and thanked him for his military service. In return my father that all of his military Buddies know if they need to service their vehicle or buy a vehicle to go to Fred Anderson Toyota off of Savannah Highway. Word of mouth is priceless and Mr. Jones understands the concept. All around great person. If nothing else please let mr. Leroy Jones know that he is a great asset to your company and his people skills are a rare asset that some people are just born with. More
by Rbiondo
Employees Worked With
