Fred Anderson Toyota of Charleston - Service Center

Best customer service I have ever had at a car dealership My agent, Amy was on top of everything and made me feel things would be taken care of - and she was on top of it all and kept me informed along the wa My agent, Amy was on top of everything and made me feel things would be taken care of - and she was on top of it all and kept me informed along the way More

Exceptional!!!! There is an excellent service agent by the name of Mr. Chivas Porter. He’s always professional, honest, friendly, and trustworthy. He comes highly rec There is an excellent service agent by the name of Mr. Chivas Porter. He’s always professional, honest, friendly, and trustworthy. He comes highly recommended! More

Professional Service Professional service done in a timely manner. Courteous personnel, nice waiting room. Price was outstanding, I would recommend this dealership to Professional service done in a timely manner. Courteous personnel, nice waiting room. Price was outstanding, I would recommend this dealership to anyone looking for outstanding sales and service. More

Professional I have used Leroy as my service tech for several years and have always been treated so well by him and would never go anywhere else for service. I have used Leroy as my service tech for several years and have always been treated so well by him and would never go anywhere else for service. More

This place knows how to impress a customer Friendly, knowledgeable associates (we worked with Steve in the repair department). Quick diagnosis and repair estimate. No pressure to repair or purc Friendly, knowledgeable associates (we worked with Steve in the repair department). Quick diagnosis and repair estimate. No pressure to repair or purchase. Help with minor issues at no additional cost. They even washed our van before returning it to us! More

Excellent Service My service advisor, Chivas, was professional, friendly and delivered excellent service. He valued my time, and that alone is worth a million dollars My service advisor, Chivas, was professional, friendly and delivered excellent service. He valued my time, and that alone is worth a million dollars to me. More

Great service here made up for bad service elsewhere I bought my 2018 Toyota Prius in another city at a dealership where the service and followup resulted in a truly unpleasant experience. The Fred Ande I bought my 2018 Toyota Prius in another city at a dealership where the service and followup resulted in a truly unpleasant experience. The Fred Anderson of Charleston experience was excellent. I was able to have the equipment ordered at the first facility installed quickly after a missing tool was sent overnight., thanks to Heather Goodrich's extra efforts. And on the day of my first appointment, even though the installation could not be done as planned, James Lindsey of the sales dept spent 1 1/2 hours with me, patiently explaining how to operate and become more comfortable with all the car's features and answering every question. James, I can't thank you enough! Toyota of Charleston is lucky to have these two fine employees. More

Quality service Shane went above and beyond to make me satisfied. I told him the problems I was having and he took care of all of them in one visit. Shane went above and beyond to make me satisfied. I told him the problems I was having and he took care of all of them in one visit. More

Pleased customer I was quickly and cordially received, my needs were given immediate consideration, and Mr. Jones' attitude. He went over the entire report of what was I was quickly and cordially received, my needs were given immediate consideration, and Mr. Jones' attitude. He went over the entire report of what was done and completed our meeting with a smile! More

Excellent experience with the service department My advisor was courteous and professional, there are new processes in place to address the sometimes overbookiing of service appointments that happens My advisor was courteous and professional, there are new processes in place to address the sometimes overbookiing of service appointments that happens in the car business to almost every dealership. My vehicle was finished on schedule, ahead of schedule actually, washed and ready to go until next time. More