Fred Anderson Toyota of Charleston - Service Center

Excellent personal service I had made an appointment for a regular maintenance service. Shatara Irons-Dale offered to help me within seconds of my entering the office after leav I had made an appointment for a regular maintenance service. Shatara Irons-Dale offered to help me within seconds of my entering the office after leaving my car in the service area. This was the second time Shatara had handled my service appointment. She was extremely helpful, reviewed the work that was to be done, checked to see that I knew where to wait, and wasted no time getting my car in line. About 15 minutes later, I remembered that I had a doctor's appointment in 2 hours, and I had been told that my wait was estimated to be 90 minutes to 2 hours. I went and told Shakara. She was very nice and said that she would check on the progress of my car. There were a LOT of cars in for service that day, so I knew that getting my car finished in time would be a challenge. I was blessed that I had Shakara to look out for me. She came to where I was waiting and working and updated me three different times. It took only an hour for my car to be finished, including a carwash. I hope that Fred Anderson Toyota Service Dept. realizes what an asset they have in Shakara. I will plan ahead to have her take care of future appointments. I appreciate Shakara's friendliness, efficiency, and responsibility. More

BEST CUSTOMER SERVICE EVER!!! Eric was so patient and understanding with my financial situation. He made sure that I got the car I wanted and made it work with payments I could aff Eric was so patient and understanding with my financial situation. He made sure that I got the car I wanted and made it work with payments I could afford. He was very informative when it came time to show me all the features of the car and when set up things for me that I totally did not know how to do myself... I only came in for an oil change in my Rav 4 but found myself walking around and saw the Camary and fell in love with it.... More

Lack of training / knowledge My wife and I recently relocated to Charleston from Florida. We both have Toyota’s so we were in search of somewhere to get our vehicles serviced. We My wife and I recently relocated to Charleston from Florida. We both have Toyota’s so we were in search of somewhere to get our vehicles serviced. We settled on this dealership due to location and online reviews. The reviews were certainly not a reflection of the service we received, we both have had service issues on separate occasions with two different vehicles now. This was very disappointing considering the awesome service we received from the dealership we purchased our vehicles from in Florida. We will now be looking for another Toyota dealership to take our vehicles to for service and in the future new car purchases. More

Great customer service Andy A made sure I was kept informed in the process of repairing my car and dealing with the insurance company. He made me feel my car was at the bes Andy A made sure I was kept informed in the process of repairing my car and dealing with the insurance company. He made me feel my car was at the best place to get repaired. More

Great Service! I always feel confident I'm being treated fairly and getting the best information about what my car needs and getting a good price. Sean went out of h I always feel confident I'm being treated fairly and getting the best information about what my car needs and getting a good price. Sean went out of his way to make sure I got something done before I had to leave on a trip with short notice. More

Recent Service Experience Andy was very friendly and helpful. He greeted me with a handshake and a smile and answered all of my questions very thoroughly. The service was compl Andy was very friendly and helpful. He greeted me with a handshake and a smile and answered all of my questions very thoroughly. The service was completed well within the time frame given to me and actually ended up costing a little less than the estimate! More

EXCEPTIONAL LeRoy in the Service Department was Outstanding. My experience was exceptional. Car was ready quickly and it was washed. Now that is truly a WOW!! LeRoy in the Service Department was Outstanding. My experience was exceptional. Car was ready quickly and it was washed. Now that is truly a WOW!! More

Andy is Amazing! I wanted to take a miute to let you know how much I appreciate the sincere kindness your service associate, Andy showed me on my last visit. He went a I wanted to take a miute to let you know how much I appreciate the sincere kindness your service associate, Andy showed me on my last visit. He went above and beyond to help me understand all that was going on with my car. He even was able to have my side rear panel buffed out so that my husband wouldn’t know that I backed in to his car!!! You’re very lucky to have such an amazing employee represent Fred Anderson! Thanks for all the help, Andy!!! More

Excellent Service Department I have had a relationship with Fred Anderson Toyota for years, most recently having purchased my 2014 4Runner. Without a doubt, they are by far the mo I have had a relationship with Fred Anderson Toyota for years, most recently having purchased my 2014 4Runner. Without a doubt, they are by far the most knowledgeable and most welcoming folks that you will come across. It goes beyond jut selling you a car. You expect those guys to be "accommodating", but the Service department is staffed with people you can trust. At once they make you feel safe, and that they are going to do everything they can to not only make it a pleasant experience, but also a speedy one. Though I have worked with many of the advisors, I am just now realizing that I can 'review' them. On this last visit, I was taken care of by Andy Andrews. A happy, extremely polite, sincere gentleman with whom I felt confident that the needs of my car, and nothing more, would be met. He didn't try to sell me anything. He honored the Family Plan that I have in place, and reviewed the maintenance that will be upcoming upon my next few visits. Great for this single mom to be able to budget as needed. Thanks so much, Andy. A++++ More

Quick, efficient and courteous I was in and out quickly and made my appointment. Amy kept me informed and Garel took me to my appointment. They both were pleasant and made my visit I was in and out quickly and made my appointment. Amy kept me informed and Garel took me to my appointment. They both were pleasant and made my visit great More