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Fred Anderson Toyota of Charleston - Service Center

Charleston, SC

4.3
308 Reviews

308 Reviews of Fred Anderson Toyota of Charleston - Service Center

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October 09, 2018

Came in for tires...left with a new care. I bought a 2014 Camry from Fred Anderson, and received great service from the sales department and the service department. I came in to buy tires for More

by tresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Utnick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Dodson, john Arent
Oct 10, 2018 -

Fred Anderson Toyota of Charleston responded

Tresa, thanks for this marvelous review and congratulations on your new car! We are so pleased that Amy, John, and Bill were able to provide you with such exceptional service. We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Enjoy your new 2018 Camry! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

October 08, 2018

Upside surprise While vacationing in Kiawah Island, my airbag warning light came on my dashboard. I set an appointment online. I was greeted at the service drive-thu More

by hovelandj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse, Sean
Oct 09, 2018 -

Fred Anderson Toyota of Charleston responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

October 07, 2018

Excellent service experience I recently bought my new Prius from Fred Anderson Toyota of Charleston. Last week, I took the Prius in for its first service. The service experience More

by Drdave77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 09, 2018 -

Fred Anderson Toyota of Charleston responded

We appreciate your kind words about our service team. Thank you for choosing our dealership for your vehicle needs. Regards, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

September 30, 2018

Excellent Friendly and very clean atmosphere they always greet you with a smile on their faces. They always make sure they go above and beyond for the customer More

by Alecia3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Miller
Sep 30, 2018 -

Fred Anderson Toyota of Charleston responded

Alecia, thank you for the feedback! We are happy to hear about your positive experience with us, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Regards, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

September 26, 2018

We Were Very Please With Our First Service Experience! Sean Collins was polite, courteous, efficient and effective as our sales manager. He had the rear taillight bulbs and windshield wiper blades replace More

by mccop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Collins
Sep 27, 2018 -

Fred Anderson Toyota of Charleston responded

We are pleased to hear that you had an excellent experience with Sean and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise! Regards, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

September 13, 2018

"It must have happened on your way home" They cracked my windshield on my Tacoma when i brought it in for a blower motor recall and an oil change.This was my first time dealing with this deal More

by Brianb12310
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ed Yager,Jay McGarry,Andre Williams
Sep 13, 2018 -

Fred Anderson Toyota of Charleston responded

Brian, we looked on camera and had your truck in full view the entire time. In the 3 hours it was here it never left our property once. When we offered to show you the video you declined to look at and said "I've been here to long now and if you don't fix it I'll leave you a bad review". I apologize you're upset and didn't want to look at the proof, but it clearly showed it wasn't done here. We would love to work on a special price for you and help but we really didn't appreciate being threatened by leaving a bad review that was not to our fault. Sincerely, Ed Yager Parts and Service Director 864-208-6571

September 11, 2018

Great customer service!! Ed and Andy go above and beyond with customer service and customer satisfaction!! I greatly appreciate all they continue to do to improve customer s More

by Trileb1994
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alesia Durr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed , Andy Miller, Shane Underwood
Sep 11, 2018 -

Fred Anderson Toyota of Charleston responded

Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Regards, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

August 31, 2018

Poor website design and Zero availability When you think you booked an appointment in Charleston but your appointment is in Raleigh due to confusing websites for the Fred Anderson brand.....I More

by jbenington86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anonymous
Sep 13, 2018 -

Fred Anderson Toyota of Charleston responded

Justin I apologize about the website but we simply can't control if a customer makes an appointment at the wrong dealership in another city. We own 5 Toyota stores and they're all in different cities with different websites and URL's. I'm not sure which dealership told you 4 days for an oil change but we can get you in sooner. We've left you a couple voicemails to get set up and to try to get you taken care off. Please feel free to reach out to me and I'll be more than happy to turn your experience around. My personal cell is 843-872-1149 Sincerely, Ed Yager Parts and Service Director 864-208-6571

August 31, 2018

Brent Poling Removes Any Obstacles! Brent Poling is an exceptional salesperson. Any question I had, he found an answer. Any obstacle that arose, he removed it. Any expectations I had, he More

by BettyEllis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Poling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Utnick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2018 -

Fred Anderson Toyota of Charleston responded

Thank you for your great review, Betty! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team. Regards, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

August 29, 2018

No Delay Speedy Recovery I am truly greatful for the sevices provided by Eddie Cooks and his team. Very fast response and turnaround time. I love my Pathfinder and you derserv More

by KendallCarter1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Cooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2018 -

Fred Anderson Toyota of Charleston responded

Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Eddie and the team. If there is anything more that we can do, please come back and see us again. Take care! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

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