Fred Anderson Toyota of Charleston - Service Center

Service Exceptional service from Leroy and his team! Mike was great and helpful upon arrival! Efficient service and great communication.! Will only bring c Exceptional service from Leroy and his team! Mike was great and helpful upon arrival! Efficient service and great communication.! Will only bring car to them! More

Buying a used car The reason for our visit was..we came in for an oil change and as we were waiting we met Amy. We were not looking to trade cars at this time. We wer The reason for our visit was..we came in for an oil change and as we were waiting we met Amy. We were not looking to trade cars at this time. We were happy with our 2009 Venza. We explained the next car we wanted would have Captains's chairs in the second row. That opened the door and Amy's quick response led us to the Sienna. She suggested we walk around the lot and look at some used Sienna's. We were next approached by Chris Jennings. He was such an friendly, informative young man, not pushy but listened to our needs and questions. Because of our age, we were only interested in Used Cars. Sometimes it takes a village to sell and make the experience of buying a great experience and Chris and his team finished the job and we are very please with our used 2018 Sienna. I highly recommend Chris Jennings at Fred Anderson Toyota of Summerville. More

Upholstery Parts On 3/11/2019 I scheduled upholstery repairs at Brendt Brothers. The technician called the parts department at Fred Anderson Toyota to verify the pric On 3/11/2019 I scheduled upholstery repairs at Brendt Brothers. The technician called the parts department at Fred Anderson Toyota to verify the price of the parts that was quoted earlier. At that time the parts tech discovered the price of one of the part was a lot higher than previous quoted. The manager was advised of this mistake but sold the part to me at the original price. That what I call talking the talk and walking the walk. Harry F. More

Excellent Service I had to bring my 2010 Matrix for some recall work, and had excellent service from the time I dropped the vehicle off the night before, until I picked I had to bring my 2010 Matrix for some recall work, and had excellent service from the time I dropped the vehicle off the night before, until I picked it up, from service advisor Patrick N. Job very well done from all. More

Dynamic Dominique Did Good! I have been living 78 years, so I have seen a thing or two!! Fred Anderson Toyota of Charleston, on Savannah Highway, is at the top of their game! I have been living 78 years, so I have seen a thing or two!! Fred Anderson Toyota of Charleston, on Savannah Highway, is at the top of their game! More

Great customer service! Shawn Wilcox took up all the time needed to explain what service my vehicle required. He was professional, polite and informative. I've never had a Shawn Wilcox took up all the time needed to explain what service my vehicle required. He was professional, polite and informative. I've never had a bad experience at this dealership. I've purchased three cars over the course of 10 years and remain a loyal customer. More

Always a great experience! Our service guy (Nico) was great and kept me informed of the progress the entire time without me having to ask. Our service guy (Nico) was great and kept me informed of the progress the entire time without me having to ask. More

Excellent Everyone did a fantastic job. Super nice people here too. Explained everything properly. Both of the Matt’s here at Toyota were fantastic to work with Everyone did a fantastic job. Super nice people here too. Explained everything properly. Both of the Matt’s here at Toyota were fantastic to work with and super nice individuals. Will definitely go to them in the future and love my new car. More

Made things Right Thank you Heather and your team for reaching out when there are issues! You made things right and met all of our needs! You are great at customer serv Thank you Heather and your team for reaching out when there are issues! You made things right and met all of our needs! You are great at customer service! More

Friendliest & most helpful people work here! My cousin was visiting from Canada and needed a 70K service, and I had a recall on my Prius. Both cars needed checked out before taking a trip. We wer My cousin was visiting from Canada and needed a 70K service, and I had a recall on my Prius. Both cars needed checked out before taking a trip. We were greeted and helped by 3 people and given a loaner car because it would take about 5 hours to do everything. We went shopping, to lunch, then back to more shopping and placed bags and hanging clothes in the back. During that 5 hours, we were given updates and callbacks with answers to questions we had. After we returned, checked out with a friendly Jim Bancone and drove the half hour back home, we realized that the hanging bag and some sunglasses were missing. Thinking we had left them in the store, I had the manager running around trying to locate them. About 5:00, English Davis called me to say they had found the items in the back of our loaner. Since we lived so far away, she located Eric Peterson who lived near us, and he agreed most willingly to bring our items over to Mount Pleasant. God bless them both for making retrieval so easy and keeping us from making a second trip back. THAT is service. I won’t buy or service a car anywhere else. Applause also for Steve Rhodes, general manager, for personally arranging our loaner. Don’t go anywhere else for sales or service. These folks care and give personal service to you, not just to your car. More