Fred Anderson Toyota of Charleston - Service Center

Even Got my Nails Done! I arrived early and they got me right in. Even arranged for a lyft driver to take me and pick me up to get my nails done so I didn't wait at the deale I arrived early and they got me right in. Even arranged for a lyft driver to take me and pick me up to get my nails done so I didn't wait at the dealer! Mike and Tim were great. Thanks! More

World class service Wow, first visit blew me away! Great people. Quick work at fair prices. These people have worked hard to make this a very positive experience. Loved i Wow, first visit blew me away! Great people. Quick work at fair prices. These people have worked hard to make this a very positive experience. Loved it! More

Great people Kept informed of time line of work being done for maintenance . We are also getting new vehicle Ryan Blake and Saara are the best to work with Kept informed of time line of work being done for maintenance . We are also getting new vehicle Ryan Blake and Saara are the best to work with More

Matt Worlock and Rodney Lewis were amazing. Everyone was very helpful and simply kind people! For sure recommending people and coming back myself for more business! very helpful and simply kind people! For sure recommending people and coming back myself for more business! More

“Hey Folks, even the best of us can have a bad day”! I was very much impressed with P.J. and her customer interaction. My Tacoma was inundated with love bugs, and she didn’t believe the normal car-wash I was very much impressed with P.J. and her customer interaction. My Tacoma was inundated with love bugs, and she didn’t believe the normal car-wash procedure would get them off; especially in the grill area. She offered to “detail” the hood area after the 25,000-mile service was completed on my truck. After several hours from my 10:45 appt, P. J. came into the customer waiting room to check on the status of my service. I told her that no one had contacted me about my truck’s service status. After another hour(about 1:30, I became concerned & went to check on it. I saw it out front with the service tag hanging down, & thought maybe it might be ready. I didn’t see my service advisor, so someone else accepted my payment--in the meantime P.J. took it for detail work on the love bug issue, and when it came back it was “super”. I thanked her and left. When I arrived home several hours later, I had a message that my truck was ready and could be picked up at 6pm. That kinda blew my mind. Up until this past Monday(Sept 30); all my service experiences at Fred Anderson have been SUPER SMOOTH. Again, many thanks to P.J. for smoothing out the rough edges on a truly “different” kind of Fred Anderson experience. More

Excellent Services It’s always a top shelf experience coming to Fred Anderson. As the first people you encounter are well versed on product knowledge and the all so impo It’s always a top shelf experience coming to Fred Anderson. As the first people you encounter are well versed on product knowledge and the all so important connection to a customer. Well done Fred Anderson More

Service, recall and additional work Merissa Wisecarver is the best service advisor I have had the pleasure to work with. I highly recommend her! She has been very helpful in all of the Merissa Wisecarver is the best service advisor I have had the pleasure to work with. I highly recommend her! She has been very helpful in all of the work that I have had done at the Charleston location. Her communication, attention to detail and customer service skills are the best I have seen in the business. Merissa has helped me with my 200 series Land Cruiser which I am very particular about and she has helped me with everything from my destroyed windshield, safety recall services as well as routine maintenance and detailing. In my opinion she is the MVP among her peers in the service department and a true asset to the Fred Anderson Family. More

Julian made my experience AWESOME I can't say enough about how great of an experience Julian in service allowed me to have. He was so wonderful to deal with. He was amazing from star I can't say enough about how great of an experience Julian in service allowed me to have. He was so wonderful to deal with. He was amazing from start to finish. He had asked for my patience since he was new, but no patience was needed he was amazing. I also had contact with Tim and he was also amazing. KUDOS to you Toyota. I will be the first to complain when service is not up to par, but I will also be the first to give credit where it is due.... and IT IS DUE!!!!!!!!! Thanks!!! More

Excellent Customer Service The service department at Fred Anderson Toyota provided excellent customer service. They went above and beyond to take care of me and repair my vehic The service department at Fred Anderson Toyota provided excellent customer service. They went above and beyond to take care of me and repair my vehicle. More

Service and recall The personal service we received from Shane at this dealership was the BEST I have ever received since I bought this car. He was very professional an The personal service we received from Shane at this dealership was the BEST I have ever received since I bought this car. He was very professional and knowledgeable about what I had questions about with this service. BEST employee EVER! More