Fred Anderson Toyota of Charleston - Service Center

I came in for service and had a question about the Family Plan. KC helped me be seen by a finance manager expediently. I will definitely be coming back when I choose to purchase a new Toyota! Plan. KC helped me be seen by a finance manager expediently. I will definitely be coming back when I choose to purchase a new Toyota! More

This dealership and service department shows outstanding customer service. The fact that someone is out from behind a desk to greet you and walk you to your destination is fantastic. This special touch made customer service. The fact that someone is out from behind a desk to greet you and walk you to your destination is fantastic. This special touch made a huge difference, especially since this was my first time in the service department. Great job!! More

Quick and easy Mike was most helpful, advising me of a recall that I had not been aware of. The WiFi and hot chocolate made the wait pleasant. Mike was most helpful, advising me of a recall that I had not been aware of. The WiFi and hot chocolate made the wait pleasant. More

Best dealership in the Southeast! I went in to get my 2012 Toyota Prius serviced on Saturday. Chrissie was the first person to greet me and took care of all my initial service needs. I I went in to get my 2012 Toyota Prius serviced on Saturday. Chrissie was the first person to greet me and took care of all my initial service needs. I was only at the dealership for around 30 minutes while my oil was being changed and my tires were getting rotated, but Toyota ALWAYS offers me a shuttle anyway. I was fixing myself some tea and pastries and Steven Rhoads greeted me to ask how my morning and service visit was going. We talked for quite a few minutes and he made me feel very welcome. There was not one person I interacted with that seem happy and customer service oriented. I was very impressed with my experience and would definitely recommend Fred Anderson Toyota to friends and family. I’ll definitely be returning to get my car serviced here. More

Even Got my Nails Done! I arrived early and they got me right in. Even arranged for a lyft driver to take me and pick me up to get my nails done so I didn't wait at the deale I arrived early and they got me right in. Even arranged for a lyft driver to take me and pick me up to get my nails done so I didn't wait at the dealer! Mike and Tim were great. Thanks! More

World class service Wow, first visit blew me away! Great people. Quick work at fair prices. These people have worked hard to make this a very positive experience. Loved i Wow, first visit blew me away! Great people. Quick work at fair prices. These people have worked hard to make this a very positive experience. Loved it! More

Great people Kept informed of time line of work being done for maintenance . We are also getting new vehicle Ryan Blake and Saara are the best to work with Kept informed of time line of work being done for maintenance . We are also getting new vehicle Ryan Blake and Saara are the best to work with More

Matt Worlock and Rodney Lewis were amazing. Everyone was very helpful and simply kind people! For sure recommending people and coming back myself for more business! very helpful and simply kind people! For sure recommending people and coming back myself for more business! More

“Hey Folks, even the best of us can have a bad day”! I was very much impressed with P.J. and her customer interaction. My Tacoma was inundated with love bugs, and she didn’t believe the normal car-wash I was very much impressed with P.J. and her customer interaction. My Tacoma was inundated with love bugs, and she didn’t believe the normal car-wash procedure would get them off; especially in the grill area. She offered to “detail” the hood area after the 25,000-mile service was completed on my truck. After several hours from my 10:45 appt, P. J. came into the customer waiting room to check on the status of my service. I told her that no one had contacted me about my truck’s service status. After another hour(about 1:30, I became concerned & went to check on it. I saw it out front with the service tag hanging down, & thought maybe it might be ready. I didn’t see my service advisor, so someone else accepted my payment--in the meantime P.J. took it for detail work on the love bug issue, and when it came back it was “super”. I thanked her and left. When I arrived home several hours later, I had a message that my truck was ready and could be picked up at 6pm. That kinda blew my mind. Up until this past Monday(Sept 30); all my service experiences at Fred Anderson have been SUPER SMOOTH. Again, many thanks to P.J. for smoothing out the rough edges on a truly “different” kind of Fred Anderson experience. More

Excellent Services It’s always a top shelf experience coming to Fred Anderson. As the first people you encounter are well versed on product knowledge and the all so impo It’s always a top shelf experience coming to Fred Anderson. As the first people you encounter are well versed on product knowledge and the all so important connection to a customer. Well done Fred Anderson More