Fred Anderson Toyota of Charleston - Service Center

They were Extremely helpful and gave me information about my car plan that I didnt even know about. I waited under the estimated time given and that was awesome! my car plan that I didnt even know about. I waited under the estimated time given and that was awesome! More

Great service department! The person I worked with when I brought my car in for service was Michael Maloney. He was the very helpful and the friendliest that I have had thus f The person I worked with when I brought my car in for service was Michael Maloney. He was the very helpful and the friendliest that I have had thus far! Ask for him!! He kept me informed throughout my service call More

Routine service Quick service, regular updates on the vehicle's status, and excellent customer service with Harrison. He was knowledgeable while being both both profe Quick service, regular updates on the vehicle's status, and excellent customer service with Harrison. He was knowledgeable while being both both professional and personable! More

Loved the In and Out! Davis answered my questions, educated me and led the effort to get me out the door!! I was very happy with the entire experience---best Toyota dealer Davis answered my questions, educated me and led the effort to get me out the door!! I was very happy with the entire experience---best Toyota dealership that I have encountered!! More

This was my 3rd purchase from FAT and my 3rd time working with Brent. I do not enjoy the car buying experience at all, but this purchase was as painless as it could be, I suppose. with Brent. I do not enjoy the car buying experience at all, but this purchase was as painless as it could be, I suppose. More

Always a good experience with people I can trust. I've purchased more that one vehicle from this dealership and have not been disappointed. They're fair and the Service Department is easy to work wit I've purchased more that one vehicle from this dealership and have not been disappointed. They're fair and the Service Department is easy to work with. I'd recommend trying them out. More

maintenance contract I thought it would be a good thing for service associate to look up customers maint. contract so they are aware if there's any charge associated with I thought it would be a good thing for service associate to look up customers maint. contract so they are aware if there's any charge associated with visit. I'm on the 10yr. family maint. plan & I don't remember thru the yrs. what is or is not still covered or the fact that you have to have certain maintenance done to keep the family plan. Thanks!! More

Frustrated time after time I visited Fred Anderson Toyota this afternoon for a routine service. I have roughly $88K miles on my 4Runner and was under the impression that I would I visited Fred Anderson Toyota this afternoon for a routine service. I have roughly $88K miles on my 4Runner and was under the impression that I would be getting the basic oil change service that is included in the “Family Plan.” I was told when I arrived that I had to get the 90K mile service or it would jeopardize my family plan. I tried to explain that I really only had time for the routine oil change but Chivas said the 90K mile checkup would only take 90 minutes. I said “Are you sure because I don’t have a whole lot of spare time. Just let me know.”I’m happy to come back at a late time for that service. He said Oh no right around 90 minutes. Ok. If you insist I need my 90K mile service now I’ll go ahead and get it. I told him I’d be back in an hour or so as my mom was there to pick me up to run some errands. We went to Costco and got back about an hour and fifteen minutes in. I thought great I have about 15 more minutes and my car will be ready for me then I can continue on with the other things I had on my schedule. After an hour passes by I go to find Chivas who is no where to be found. I speak to another service rep who says “Chivas cant tell time,” Funny to him but at the same time I’m furious and just want my car that was promised to me in 90 minutes. This service rep says it shouldn’t take more than 30 minutes. So a little over an hour later Chivas finds me to tell me my car is ready. This was around 6:05 (3 hours and 35 minutes later). When I got home I looked over the paperwork and it says that the car was ready at 5:08pm. Stinks that no one came to get me until a little after 6pm. Nice. By the way, is a tire rotation a mandatory part of a 90K mile inspection? Was unsure of this as it was in my bill. I’ve had my 4Runner since May of 2013. I was beyond thrilled with the service department for the first 5-6 years or so. I would go out of my way to praise them. The past 1-2 years have literally been crap. I hate to speak so candid but nobody seems to care anymore. There are zero incentives for my family to continue to buy from Fred Anderson Toyota. I had a bad experience roughly 3-4 months ago that was corrected with a free car detail. However, when the car was dropped off, 2 hours later I was told that the car was ready, I go to pick the car up and even the service guy says the guys did a pretty bad job. I go to get in the car and notice nothing was done. It’s pretty sad. I have no time to wait around for anyone and am simply shocked at this point. I send a follow up email that is responded to by Stephen at Fred Anderson Toyota. He made things right by having my car detailed the right way. Finally! I feel the staff is nice but unfortunately a little deceitful. Just be honest. If you cant get the job done in the time you promise, dont tell the customer. Not interested at all in buying another Toyota from this dealership. More

Shane is very professional and gets my car done in a timely manner. Will definitely continue to use Shane with Fred Anderson for all my service needs! timely manner. Will definitely continue to use Shane with Fred Anderson for all my service needs! More

Always Fast and Efficient. When they do a diagnostic and don't find anything wrong you don't get charged for the diagnostic. You can trust them to do only what is necessary. When they do a diagnostic and don't find anything wrong you don't get charged for the diagnostic. You can trust them to do only what is necessary. More