Fred Anderson Toyota of Charleston - Service Center

This was my 3rd purchase from FAT and my 3rd time working with Brent. I do not enjoy the car buying experience at all, but this purchase was as painless as it could be, I suppose. with Brent. I do not enjoy the car buying experience at all, but this purchase was as painless as it could be, I suppose. More

Always a good experience with people I can trust. I've purchased more that one vehicle from this dealership and have not been disappointed. They're fair and the Service Department is easy to work wit I've purchased more that one vehicle from this dealership and have not been disappointed. They're fair and the Service Department is easy to work with. I'd recommend trying them out. More

maintenance contract I thought it would be a good thing for service associate to look up customers maint. contract so they are aware if there's any charge associated with I thought it would be a good thing for service associate to look up customers maint. contract so they are aware if there's any charge associated with visit. I'm on the 10yr. family maint. plan & I don't remember thru the yrs. what is or is not still covered or the fact that you have to have certain maintenance done to keep the family plan. Thanks!! More

Frustrated time after time I visited Fred Anderson Toyota this afternoon for a routine service. I have roughly $88K miles on my 4Runner and was under the impression that I would I visited Fred Anderson Toyota this afternoon for a routine service. I have roughly $88K miles on my 4Runner and was under the impression that I would be getting the basic oil change service that is included in the “Family Plan.” I was told when I arrived that I had to get the 90K mile service or it would jeopardize my family plan. I tried to explain that I really only had time for the routine oil change but Chivas said the 90K mile checkup would only take 90 minutes. I said “Are you sure because I don’t have a whole lot of spare time. Just let me know.”I’m happy to come back at a late time for that service. He said Oh no right around 90 minutes. Ok. If you insist I need my 90K mile service now I’ll go ahead and get it. I told him I’d be back in an hour or so as my mom was there to pick me up to run some errands. We went to Costco and got back about an hour and fifteen minutes in. I thought great I have about 15 more minutes and my car will be ready for me then I can continue on with the other things I had on my schedule. After an hour passes by I go to find Chivas who is no where to be found. I speak to another service rep who says “Chivas cant tell time,” Funny to him but at the same time I’m furious and just want my car that was promised to me in 90 minutes. This service rep says it shouldn’t take more than 30 minutes. So a little over an hour later Chivas finds me to tell me my car is ready. This was around 6:05 (3 hours and 35 minutes later). When I got home I looked over the paperwork and it says that the car was ready at 5:08pm. Stinks that no one came to get me until a little after 6pm. Nice. By the way, is a tire rotation a mandatory part of a 90K mile inspection? Was unsure of this as it was in my bill. I’ve had my 4Runner since May of 2013. I was beyond thrilled with the service department for the first 5-6 years or so. I would go out of my way to praise them. The past 1-2 years have literally been crap. I hate to speak so candid but nobody seems to care anymore. There are zero incentives for my family to continue to buy from Fred Anderson Toyota. I had a bad experience roughly 3-4 months ago that was corrected with a free car detail. However, when the car was dropped off, 2 hours later I was told that the car was ready, I go to pick the car up and even the service guy says the guys did a pretty bad job. I go to get in the car and notice nothing was done. It’s pretty sad. I have no time to wait around for anyone and am simply shocked at this point. I send a follow up email that is responded to by Stephen at Fred Anderson Toyota. He made things right by having my car detailed the right way. Finally! I feel the staff is nice but unfortunately a little deceitful. Just be honest. If you cant get the job done in the time you promise, dont tell the customer. Not interested at all in buying another Toyota from this dealership. More

Shane is very professional and gets my car done in a timely manner. Will definitely continue to use Shane with Fred Anderson for all my service needs! timely manner. Will definitely continue to use Shane with Fred Anderson for all my service needs! More

Always Fast and Efficient. When they do a diagnostic and don't find anything wrong you don't get charged for the diagnostic. You can trust them to do only what is necessary. When they do a diagnostic and don't find anything wrong you don't get charged for the diagnostic. You can trust them to do only what is necessary. More

I came in for service and had a question about the Family Plan. KC helped me be seen by a finance manager expediently. I will definitely be coming back when I choose to purchase a new Toyota! Plan. KC helped me be seen by a finance manager expediently. I will definitely be coming back when I choose to purchase a new Toyota! More

This dealership and service department shows outstanding customer service. The fact that someone is out from behind a desk to greet you and walk you to your destination is fantastic. This special touch made customer service. The fact that someone is out from behind a desk to greet you and walk you to your destination is fantastic. This special touch made a huge difference, especially since this was my first time in the service department. Great job!! More

Quick and easy Mike was most helpful, advising me of a recall that I had not been aware of. The WiFi and hot chocolate made the wait pleasant. Mike was most helpful, advising me of a recall that I had not been aware of. The WiFi and hot chocolate made the wait pleasant. More

Best dealership in the Southeast! I went in to get my 2012 Toyota Prius serviced on Saturday. Chrissie was the first person to greet me and took care of all my initial service needs. I I went in to get my 2012 Toyota Prius serviced on Saturday. Chrissie was the first person to greet me and took care of all my initial service needs. I was only at the dealership for around 30 minutes while my oil was being changed and my tires were getting rotated, but Toyota ALWAYS offers me a shuttle anyway. I was fixing myself some tea and pastries and Steven Rhoads greeted me to ask how my morning and service visit was going. We talked for quite a few minutes and he made me feel very welcome. There was not one person I interacted with that seem happy and customer service oriented. I was very impressed with my experience and would definitely recommend Fred Anderson Toyota to friends and family. I’ll definitely be returning to get my car serviced here. More