Fred Anderson Toyota of Charleston - Service Center

Excellent experience with the service process. It was quick and easy. My service writer - Harrison, explained everything prior to the service work being performed. The waiting area was extremely clean an quick and easy. My service writer - Harrison, explained everything prior to the service work being performed. The waiting area was extremely clean and constant sanitizing was on going. More

Went in yesterday morning for an expression oil change and tire rotation, 6 month service, greeted immediately and out the door in less than an hour, kudos to the service staff. I'm retired from the car b and tire rotation, 6 month service, greeted immediately and out the door in less than an hour, kudos to the service staff. I'm retired from the car business after 30 years, part and service,and know what it takes to be successful, great job and highly one them. More

had my 31,000 service on my Tacoma and waited for about 5 minutes and then was told to wait in the lobby area and Dominick would be right with me. My vehicle went in the line then. This was good and I was gl minutes and then was told to wait in the lobby area and Dominick would be right with me. My vehicle went in the line then. This was good and I was glad the schedule was on time. My appointment was at 12:15 and my truck went in at 12:30. Great job. Dominick never came so I went to check. He was very polite and assured me my vehicle is right on schedule. I waited an hour and 20 minutes, which is a usual amount of time. I always bring work with me. Many sanitizer stations and people were spread out. I was sad that the coffee/tea area was closed but it is very understandable. Thanks for the great service. More

Great service. Very convenient and courteous service. A very nice and pleasant experience when I take my care in for service every time. I do like dropping car off the night before servic very nice and pleasant experience when I take my care in for service every time. I do like dropping car off the night before servic More

Today- not a good day. I had an appointment for an oil change and my car sat for an hour with no one touching it. change and my car sat for an hour with no one touching it. More

Niko the Service Manager saved the day big time Jason our Mechanic was very professional and accurate on the time estimation of our service. Niko the service manager really made our day less stressf Jason our Mechanic was very professional and accurate on the time estimation of our service. Niko the service manager really made our day less stressful by providing a shuttle to our home also after being unable to find a solution we had prior we experienced from buying a car he took care of a major problem and concern of my wife. Which helped restore her trust of the dealership she gain a deeper trust of Fred Anderson dealership in general. I always thought dealerships took advantage and were more expensive for vehicle maintenance but after this experience I can gladly say if I encounter any problems with my vehicle I know that they are the best ones to fix and take care of it. I can not stress though that for Charleston this dealership is the best I found and feel the whole team wants whats best for it's customers and they try to work with you the best they can in providing the best deal for it's customers. And reduces the stress from buying the car to basic vehicle maintenance. More

The courtesy and professional attitude of the staff. The courtesy and professional attitude of the staff. Waiting area was closed due to cov19, however, because of the tornado watch, they open it. The The courtesy and professional attitude of the staff. Waiting area was closed due to cov19, however, because of the tornado watch, they open it. The waiting area was clean, comfortable and social distancing was implemented More

I always ask for Chivas. He has always taken good care of me and is honest. Once I find someone I can count on, I prefer to stick with them. of me and is honest. Once I find someone I can count on, I prefer to stick with them. More

Service with a smile Getting my vehicle serviced was a breeze and the Service e were professional and friendly. Calling to make the appointment was easy and again the rep Getting my vehicle serviced was a breeze and the Service e were professional and friendly. Calling to make the appointment was easy and again the rep was courteous and quick. More

Great service department! The service was fast and efficient. I was checked in and my service set up by Chivas Porter. All service was completed within 45 minutes. The service was fast and efficient. I was checked in and my service set up by Chivas Porter. All service was completed within 45 minutes. More