Fred Anderson Toyota of Charleston
Charleston, SC
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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My husband and I went in for a car for me and I had my heart set on the 2010 scion tc. Unfortunately they didn't have any on the lot so Evelyn walked us around and asked if we were interested in buying a heart set on the 2010 scion tc. Unfortunately they didn't have any on the lot so Evelyn walked us around and asked if we were interested in buying a new scion. Needless to say we looked at them and it was the most pleasant car buying experience that i have ever had. Richard the finance manager gave us a coupon for 2 points off of the interest rate which was amazing. About a month later my husband decided he wanted to trade in his car for a mazda speed 3 his dream car. When he went Evelyn immediately helped him again and she called me to make sure it was okay which was even more amazing. They filled my gas tank for every trip i made there and explained to us all the features of the cars. When we went to the dealership to get our cars serviced they both came up to us and said hello. They also gave us a 100 dollar gift card for me referring my husband to buy a car. All in all it was an amazing experience! I would definitely recommend this dealership to everyone! More
I inquired about a pre-owned Sequoia that was for sale. Alex Jackson, Internet Sales Manager, promptly responded to my inquiry even though the vehicle had already been sold. He offered to assist me in my Alex Jackson, Internet Sales Manager, promptly responded to my inquiry even though the vehicle had already been sold. He offered to assist me in my search for a pre-owned SUV and was very cognizant of not being the "annoying sales guy". The communication received from him was enough to show interest on his part, but not enough to be pushy. When I purchased a vehicle from auction with the help of a friend, Alex was still very open to the possibility of Toyota of Charleston purchasing my 2003 Tahoe even though I did not buy a car from him. I brought the Tahoe in on a Tuesday night and left an hour later with a wonderful offer on my Tahoe from a third party that works with the dealership. There was nothing in the transaction for Alex except acting as the middle man and he did this with as much consideration as if he was making the commission himself. I am so very grateful for his assistance in making the sale in a timely and painless manner and have nothing but wonderful things to say about the service I received at Toyota of Charleston. More
I went to several dealerships and Alex at Toyota of Charleston made the buying experience so easy and hassle free. I felt comfortable and trusted that they were going to work with me to the best of the Charleston made the buying experience so easy and hassle free. I felt comfortable and trusted that they were going to work with me to the best of their ability. The service department on the other hand could use some work on their communication. More
Alex Jackson was very professional to work with. We have no bought a car since 2002 and working with Alex made the experience of buying a new car a very memorable one. no bought a car since 2002 and working with Alex made the experience of buying a new car a very memorable one. More
Larry was very professional and very pleasant to me. He even went to bat for me with my extended warrenty company. He is excellent at his job and I would see him again and again!!! even went to bat for me with my extended warrenty company. He is excellent at his job and I would see him again and again!!! More
During my search for a used Tacoma for my son we went to this dealership. We had previously checked the prices on the internet. We found two trucks we were interested in. When the initial deal paperwork was this dealership. We had previously checked the prices on the internet. We found two trucks we were interested in. When the initial deal paperwork was drawn up, the dealer tried to charge us $26,000 for a used Tacoma which was listed on the website at $21,988. When I informed the salesman about the difference between the price he showed me and the price listed on their website he seemed stunned. He ran back to the floor manager's office and I went outside with my phone and pulled up their site. I guess they forgot you can access the internet from most anywhere now. When the salesman came out again, I showed him the vehicles on the website. He claimed the stock numbers were different. I showed him the stock numbers AND the VINs on the website and the vehicles. They matched. He ran off to the floor manager again. The offered $5000.00 for my trade-in (paid for), then added that back to the price of the truck. When the salesman returned he claimed the additional $5000.00 added to the price was a 'bank fee' resulting from the bank charging the dealership to offer the loan. This is HIGHLY UNETHICAL. This dealership tried to pull the same stunt when I went there in 2002 to buy a new vehicle, but the ownership has changed since then and I thought I'd give the new owner a shot to earn my business. They failed because their questionable business practices haven't changed. I ended up going to Toyota-Scion of North Charleston and purchasing a better vehicle, at a better price and no one tried to BS me. After posting my review I was contacted by Alex Jackson, the internet manager. He seemed reasonable and professional in his valiant efforts to dispel my negative opinion of the dealership. When he explained that in order to get the 'internet price' the customer has to bring in a printout I pointed out the fact that nowhere on the website is this indicated. In my opinion, this is false and misleading advertising, aka the 'bait and switch.' He assured me he would work toward getting that issue taken care of and I take him at his word. Thanks, Alex. I have never met you in person, but I feel comfortable in saying you are the most professional person at that dealership. I received a second call immediately after I hung up from Alex's call. Can't remember that fellow's name, but he was someone in a position of authority who apologized for the bad experience and seemed sincere. Raymond Garrison More
I had my car towed to this dealership after it became disabled on interstate 95. My vehicle breakdown occurred on Sunday afternoon which required an overnight stay until they opened on Monday. On Monday disabled on interstate 95. My vehicle breakdown occurred on Sunday afternoon which required an overnight stay until they opened on Monday. On Monday the problem was identified and the part was ordered. The assistant service manager,Greg, went out of his way to explain the problem and the steps necessary to fix it. He contacted a local car rental company for me before I had a chance to request that service and put me at ease about the repair. The repair work was completed on Tuesday as promised and I was able to continue my trip to Florida. The repair work was done professionally and the service team could not have been better. I have owned 7 Toyotas and this incident is but one of the reasons that I have brand loyalty. By the way, I want to also mention Avon Bailey and Tonya in the sales department for their sales expertise and professionalism. I spoke to both of them at length about the purchase of a new car in the event that my vehicle was going to be too costly to repair. More
I'd like to thank Chivas Porter, assistant service manager, for being so amazing. He has been taking care of both our vehicles for several years and has never failed to impress. Our truck was towed to manager, for being so amazing. He has been taking care of both our vehicles for several years and has never failed to impress. Our truck was towed to the dealership the night before, and when I called Chivas in the morning with a list of issues that needed his attention, he assured me that everything would be resolved and made me feel so relaxed. When the work was completed, I was not disappointed. Chivas was again the knowledgeable professional who always treats me with respect. In a world where excellent service is a diminishing commodity, Chivas breaks that mold. Thanks so much. I would also like to thank Paul Melnick, technician, for his exceptional mechanical expertise in making both our Toyotas run like tops. He is also extremely patient and never condescending when talking with me about some of the concerns I have had with our vehicles. I really appreciate that. We are completely loyal to both Chivas and Paul and would never consider having either vehicle serviced by anyone else. More
My husband and I worked with Alex Jackson at West Ashley Toyota to buy our new 4-Runner. Alex was knowledgeable about our vehicle, friendly and happy to answer any questions we had. Alex made the overall c Toyota to buy our new 4-Runner. Alex was knowledgeable about our vehicle, friendly and happy to answer any questions we had. Alex made the overall car buying experience fun and easy; we would definitely buy another car from him at West Ashley Toyota. Everyone at the dealership was friendly, before, during and after we bought the vehicle. This is my first time owning a Toyota, but it certainly won't be my last! More
Would like to highly commend Chivas Porter for the care he took with me, when I had my car serviced this past week. He was: * quick to clearly explain the service my car needed, by checking my past serv he took with me, when I had my car serviced this past week. He was: * quick to clearly explain the service my car needed, by checking my past service history * he helped me stay within my budget, by assisting me, in prioritizing my car's service needs * got my mechanical work done quickly and treated me with great courtesy. Chivas knows his business. Heather Parker, the very skilled, experienced and efficient Service Manager also made sure that I got the very best possible service. She checked to be certain that I was happy! Avon Bailey sold me the RAV4 Toyota, andI assure you that he is the best car salesman, I have ever had the pleasure of working with. He is skilled, ethical and keeps the customers needs uppermost in his mind. He doesn't just try to sell you the fanciest car--he listens to your needs and matches you with the right vehicle. Chris Fitzgerald is a gem--as Finance Manager, he is the best you could ever get, if you want to buy a car quickly and in a manner that helps you understand the dozen or more forms that must be completed. Chris is a natural educator, taking time to aswer financing questions...and sharing his years of professionalism with the customer. I am always pleased to see the progressive, friendly Manager of Toyota of Charleston, Steve Rhoads! He makes each and every employee feel special...please give a shout-out to Chivas, Heather, Chris and Avon, at your next staff meeting, Steve..and congrats, on that new baby! TS More