Fred Anderson Toyota of Charleston

Best car buying experience ever! I have owned a variety of cars since 1976. After many years of bad experiences with a local Chevy dealership, I entered Fred Anderson Toyota without I have owned a variety of cars since 1976. After many years of bad experiences with a local Chevy dealership, I entered Fred Anderson Toyota without a clear idea of what I was looking for. Matthew Laurence found the PERFECT car for me. He made the experience easy and comfortable. He not only made sure I was comfortable with the car, but that I knew how to work all the bells and whistles. He also ensured that the car was cleaned and in perfect condition before I drove off the lot. I was introduced to Andy Miller in the service department, whom I knew from previous experience with said Chevy dealership to be an exemplary service writer. Dealing with Eddie Nuttall in the finance office was another example of the excellent service I received and Fred Anderson Toyota in Charleston. I would highly recommend Fred Anderson Toyota and Matthew Laurence to any woman looking for an exceptional new car buying experience. More

TONYA WALKER, SALES ASSOCIATE I have been driving used Mercedes for 30 years. My most recent was a 1985 380 SL and lots of fun. I finally decided that it was time to grow up and pu I have been driving used Mercedes for 30 years. My most recent was a 1985 380 SL and lots of fun. I finally decided that it was time to grow up and purchase a sedan. Toyota came highly recommended ,so I payed Fred Anderson a visit. Well the first person who became my contact there was Tonya Walker the best sales associate. "NO" was not a part of her vocabulary, but rather, "LET ME SEE WHAT I CAN DO FOR YOU"! And she did that and more! She was very patient; most professional; extremely knowledgeable; and so willing to listen to my needs. Not only did she have the car of my choice sent from upstate with expedience, but provided the customizing in this same manner. I now own a Camry SE. Because of Tonya I would not hesitate to return again and again and refer others as well. THANK YOU, THANK YOU TONYA! More

Professional with attention to detail......very satisfied!! I know this is an extremely long review of our car buying experience but it does have a happy ending. I would like to first start off by saying Jeff L I know this is an extremely long review of our car buying experience but it does have a happy ending. I would like to first start off by saying Jeff Lenz is the consummate sales professional that anybody that is considering purchasing a new Toyota would be lucky to experience the process with. So here goes our car buying adventure…….. We first visited Crews Subaru of Charleston in February to look at a new Outback. My wife was very interested in this particular vehicle and Trey Norwood was our sales representative while we were looking. After we test drove the car and did a little more research at home we discovered that a new model was going to be released this year around July. We were in contact with Trey to let him know that we were interested in the new model whenever it becomes available. Trey assured us he would let us know when they would be rolling in. We had full faith in this process and when they became available we would get a phone call telling us to come on in and check them out. July rolls around and we are constantly checking the inventory that you carry to see if the 2015 Outbacks have arrived. We finally found them in your inventory and decided to drive up on a Sunday to just check them out on the lot because we couldn’t make it in at any other time for that week. At this point we expected Trey to call us at anytime to let us know the new Outbacks were available to come on in and check it out. Nobody called. I guess if your not buying in the immediate future your gone and forgotten. We decided to come up on a Saturday and check them out. We walked in and Trey was busy with another customer so at that time we were introduced to Ed Roberts. Ed was nice that day showing us the new Outbacks and accommodating our request to look inside of a few different ones. My wife decided she wanted some options on the Outback that you didn’t have on your lot. We wanted a loaded with every option white Outback with light leather interior. We just didn’t want the 6 cylinder we wanted the 4 cylinder. So after we were given offers on the Silver Outback that you had on your lot with the options we liked my wife decided she would just wait to get the color combo she wanted. Our plans were to trade in a 2004 Toyota 4-runner with about 125,000 miles on it. We were the only owners of this vehicle for 10 years and it was in great condition. The appraisal came back at $7500 for our trade in. After a little negotiation your staff decided they would come up to $8500 for our trade in. We were also negotiating the price of the Outback as well. The package we selected MSRP was about $34,000. Ed went to someone in the front of the building at that point and spoke with a manager that agreed on the price of $32,000. So we were set! We were getting the price and the trade in value we wanted. Now Ed insured me that he would be looking all over the southeast for our Subaru. If he couldn’t find it over the next week he would be ordering it for us. Either option was fine with us. So, a few days roll by and we don’t hear anything. My wife and I discussed our options at this point and decided that we have waited 4-5 months already what is another 60 days or so if we wanted to order one. So I called to speak with Ed again about ordering the vehicle. I couldn’t get him on the phone and when we finally did speak I told him we wanted to order the Outback and I reiterated our price and trade in value. Ed assured me that this part of the deal was solid and done. We just need to get the car Ed said. Ed told us he had never ordered a car before so he was going to have to check to see what he had to do. The next day rolls around and we didn’t hear from Ed. I called the dealership to speak with Trey at this point hoping that he had little more experience and could speed along this process. So I spoke with Trey and he assured me that we didn’t need to order anything. He said there will be a flood of these new Outbacks hitting the southeast over the next couple weeks and he could snag the one we are looking for from another dealership and have it to us much quicker than ordering. So now I felt like Trey was on it and was going to work with Ed to make sure we could get our car asap. A week or so rolls by and we didn’t get as much as an e-mail or phone call to let us know how the process was playing out. So I decided to start researching all of the dealerships in the southeast for this particular Outback. I found one in Gainesville, Florida and called to talk to Ed or Trey about this particular car. I was able to get in touch with Trey a little easier so I spoke with him around 10am in the mooring. He said that some executives were in town from Subaru so it might be a little slow going as far as seeing if he would be able to get the car from Gainesville. So I told him to please find out if it could happen and we had spoke with Ed the day before about just coming up and ordering the Outback anyway. Ed had told us to come in after 3pm because he had a delivery of a new Subaru to a doctor that just purchased. Told him that works for us. So now we are headed to the dealership with hopes that Trey could get the car transferred from Gainesville and if not we were going to be giving a deposit that day to order our new Outback. We showed up a little earlier at 2pm than Ed wanted us to. When we arrived Ed, Trey, and several other guys were sitting out front on a bench and standing around talking. Trey started to walk in and Ed kind of stared at us as another salesman asked what he could do for us. I told him I am here to speak with one of these 2 guys pointing at Ed and Trey. First thing I wanted to ask Trey was if we were getting the Outback from Florida. He said he had not had a chance to look into it yet because of “the meetings”. So 5 minutes later Trey spoke with someone somewhere or looked something up. He came back to us with we don’t even trade with that particular dealership. Okay sounds good, just don’t know why he waited until we walked in the door to find out the information. Now we are going to order. Trey and Ed speak with someone up front and came back to us with the price of the car and the trade in value they were going to offer. The price of the car went up from $32,000 to about $33,400 and the value of our trade went to $7,500. When this was presented I was extremely frustrated! We had already agreed on the price and the value of trade, so why was I going to have to go through this process again. Told them what was agreed upon last time and they went to the person in the front again. They came back with the car being at $32,000 and the trade at $7,500. Had I not shaken someones hand and had this agreement with Ed, which he even now was telling me that is what the agreement was he just couldn’t do anything to make it happen. So, I was done! I wanted nothing else to do with this dealership or any Crews dealership for that matter. This could only be indicative of what was to come in the future with this dealership for the life of the car. My wife and I walked out and told Ed that we would not buy the car from them and to call us if he could come back to his original agreement. We never heard from Ed, Trey, or anyone representing your dealership after that. To be honest after our experience that is what I expected, sad to say. I was trying harder to sell myself a Subaru than the salesman that actually work there.Since this happened, I listed my 4-runner on auto trader and cars.com. Within 1 week I sold the car for $11,000. Not saying that is what I would have wanted in a trade but your appraisal department may need some additional training because they obviously could not see the value in my car. After the car was sold we went down to Fred Anderson Toyota and looked at a new 4-runner. We met Jeff Lenz who was more than happy to accommodate any of our requests. We finally decided on a 2014 4-runner limited and we were going to have to order it because we wanted 4 wheel drive. Jeff found one and gave us the time frame as to when it would be in. We agreed on a price that involved no negations, Jeff simply asked what I expected to pay and we got our fair price. We were excited to buy the new car now that not only did we find the car we wanted but the right dealership to bring our business to. During the waiting time Jeff called to give us updates on the cars arrival and also texted throughout the process with information we needed or requested. I called Jeff several times to ask some specifics and every time I called he answered the phone, at work at home it didn’t matter he was our salesman and was going to what it took to make us happy. I couldn’t have been happier with our experience with Jeff, he went above and beyond. Do we have a friend in the car business? Yes we do, Its Jeff Lenz at Fred Anderson Toyota of Charleston. Sincerely, Brian D. Wilkinson More

MY FIRST NEW CAR This was my first new car purchase. Chris Duncan, Ally Stewart and Blake Dunn couldnt have been nicer and were very knowledgeable. Will refer everyone This was my first new car purchase. Chris Duncan, Ally Stewart and Blake Dunn couldnt have been nicer and were very knowledgeable. Will refer everyone to them! More

Amazing Everything was professional, stress free, and easy. The car I got was the exact one I wanted. Definitely will be recommending to my good friends Everything was professional, stress free, and easy. The car I got was the exact one I wanted. Definitely will be recommending to my good friends More

great experience Mark was fast and courteous. Okay the only issue was that next time I will review the car information more closely and not rely solely on the salesper Mark was fast and courteous. Okay the only issue was that next time I will review the car information more closely and not rely solely on the salesperson for car info. I must do research prior to purchase. More

New Prius purchase This was the finest new car purchasing experience I have had. My arrival @ Fred Anderson Toyota was on a Sunday @ 5:45pm. I was welcomed without que This was the finest new car purchasing experience I have had. My arrival @ Fred Anderson Toyota was on a Sunday @ 5:45pm. I was welcomed without question even though they technically closed at 5. Matthew Laurence is very professional, friendly, and knowledgable. I feel very fortunate to have been able to work with him. One and a half hours later, I left in my brand new Prius, having gotten even a better price and trade allowance than I expected. How often can one say that regarding a new vehicle purchase?! I would happily recommend Fred Anderson Toyota of Charleston! More

Top notch staff After getting the long run-around at another Dealer, a low-ball value for our trade-in, and less than knowledgeable sales associate, we were expecting After getting the long run-around at another Dealer, a low-ball value for our trade-in, and less than knowledgeable sales associate, we were expecting the worst. We went to Fred Anderson Toyota where we were greeted by Matt Laurence. He was friendly, professional, and very helpful to us in our purchase of a new Toyota Prius. We were pleased with his support, the expeditious handling of our trade in, and the assistance during our visit. Matt was very knowledgeable and answered all of our questions. Matt is an excellent asset. Bill Utnick handled the paperwork. He was an excellent manager. Very professional and friendly. He answered all of our questions, helped us with each document, and sent us out the door happy and thrilled over our new Prius. We highly recommend this Toyota Dealer. Trustworthy and honest, and no run-around! More

no time Considering, I didn't have much time with the car rental I was using because of car accident that totaled my car, I feel I got a good deal at Fred And Considering, I didn't have much time with the car rental I was using because of car accident that totaled my car, I feel I got a good deal at Fred Anderson Toyota of Charleston with the one I purshased. More

Mark Searcy is the BEST!!!!! Don't let this guy get away! He is on the ball!! Professional, friendly. Kept in touch with me while I was in NM closing up my house, getting ready f Don't let this guy get away! He is on the ball!! Professional, friendly. Kept in touch with me while I was in NM closing up my house, getting ready for my move to Charleston. He had me in a car 3 days after I arrived. He should be promoted to trainer! Show how its done. More