Fred Anderson Toyota of Charleston

Couldn't have asked for a better experience After owning a Honda for the past 10 years, I decided to take a look at the RAV4. My husband and his family have worked with Matt Laurence at Fred And After owning a Honda for the past 10 years, I decided to take a look at the RAV4. My husband and his family have worked with Matt Laurence at Fred Anderson for years and have always raved about him. Going in knowing that, I was still blown away! I fell in love with the new model, and he got right to the point about getting us the best deal. No hassling or haggling here, just added me to the Toyota family with ease. While we mostly worked with Matt in the actual purchase, I also have to give credit to Tonya, who introduced me to the RAV while Matt was out of the office. She was incredibly helpful and professional, even after knowing that we would work with Matt in the end. This entire experience made it clear that everyone at Fred Anderson Toyota is willing to take time with you no matter what. Highly recommend! More

New 2018 Highlander Purchase Travis did a great job working with us. First to help decide on the model of the highlander. He knows the vehicles well and pointed out the important Travis did a great job working with us. First to help decide on the model of the highlander. He knows the vehicles well and pointed out the important features. He then worked with us to get the exact car, color, interior we wanted with a car that had to be shipped to Fred Anderson. Price was good. Highly recommend Travis and the dealership. More

EPITOME OF AHHMAZING CUSTOMER CARE Carey Wright was simply amazing! I am a new car buyer and he made the process so easy. He was very transparent and honest and I feel like I made the r Carey Wright was simply amazing! I am a new car buyer and he made the process so easy. He was very transparent and honest and I feel like I made the right choice I felt like family! Also Mr.Bill was great too! He educated us on what we wanted to know. More

Great Experience! My week started off with a car accident (perfect start right) and I was not looking forward to visiting a car dealership to purchase a vehicle especia My week started off with a car accident (perfect start right) and I was not looking forward to visiting a car dealership to purchase a vehicle especially not one that I typically take my vehicles to when in need of service. You see I have unfortunately had many poor buying experiences over the years with pushy salesmen trying to get you into something you didn't want and drain every last penny from your pocket at the same time. I did not want my outlook of the dealership I choose for service to change or become awkward due to a poor experience of this type. As I approached the door I was greeted by Samuel Thomas who was very friendly but not at all pushy. He was attentive and listened carefully to my needs and thoughts and went right to work diligently trying to find just the right vehicle for me. I tend to be a bit picky or maybe thorough is a better word so I kept him tied up for a long time (sorry Sam) but Samuel never once complained or tried to rush me along but instead comforted me explaining this is a huge decision and probably the 2nd largest purchase you will make lets take our time and get it right for you Sam explained. Needless to say I was thrilled to find someone that was legitimately concerned and genuinely cared about getting me in the right vehicle not just making another sale.. Trust is a huge factor for me and to be perfectly honest if I do not feel like I can trust someone I will find someone else to do business with. Samuel was able to gain my trust several times throughout our interactions which lasted more than a week, again I'm a bit "thourough" (sorry again Sam). Some of the things Samuel was able to gain my trust included helping me choose the right accessories while explaining that some may be better to do aftermarket etc.. Samuel was able to share some real customer feedback with me, as well as feedback from many of his coworkers and managers regarding similar vehicles and accessories. I ended up walking away an owner of a new tundra customized just the way I wanted it at a fair price but did so with an extremely enjoyable hassle free and very friendly experience. It felt like I purchased a car from a close friend and had my own personal assistant along side each step of the way to make things as simple and enjoyable as possible. Great job Samuel I appreciate you and all you do! I will absolutely recomend others to not only visit Fred Anderson but also to find Samuel at any cost in order to purchase their next vehicle.. ps - again Thank You for your service Sam! My interactions with all members of the team were great! Don Hesher worked with me over the phone at one point when Sam was not available and was also very friendly helpful and just down to earth. Don helped me figure out exactly how I wanted to move forward with my customization etc. and also helped me locate the perfect truck to fit my needs. Thanks Don I will let you check it out when I am finished with my build! Ryan Spence was able to make the toughest part (paying for this thing) a pleasure. Ryan was extremely sociable which I found extremely rare coming from a finance guy.. Ryan injected just the right amount of humor into his fact based conversation with me. Ryan was able to make choosing the right finance / purchase options for me as well as find the best warranty coverage policies to allow for the many areas of customizations I planned to perform with out overselling any packages that I did not need or may not have quite as much bang for the buck. Ryan was very flexible on many levels throughout our transactions and made me feel comfortable and walk away proud almost feeling like a VIP. I was even more impressed when I later learned the entire time his department was short staffed and yet I never once would have guessed that because he took his time and was careful to make certain I did not feel rushed. Ryan again Great Job keep it up I appreciate all you were able to do for me! More

Good experience, poor detailers Austin was our "product specialist" and he was great. He went above and beyond to help us get the deal we wanted to buy the vehicle. However, the deta Austin was our "product specialist" and he was great. He went above and beyond to help us get the deal we wanted to buy the vehicle. However, the detailer did a half job at best and barely cleaned the inside of the vehicle. The engine bay was left filthy as well. I'm disappointed in their service but our sales experience was top notch. More

Great experience. I had a very pleasant and professional experience working with Carey Wright. He was friendly, quick and efficient in processing my trade-in even thoug I had a very pleasant and professional experience working with Carey Wright. He was friendly, quick and efficient in processing my trade-in even though I didn't end up purchasing a car at this dealership. I was in a hurry and he got things done for me. He even gave me a ride to my destination as I had just sold my car to Toyota. Excellent service and I will consider this dealership in any future car transactions I have in the future. More

Excellent Carey wright is a great salesman, has great communication and doesn't try to force you to buy a car. I LOVE MY CAR r Carey wright is a great salesman, has great communication and doesn't try to force you to buy a car. I LOVE MY CAR r More

Excellent Customer Service I went in for an oil change on my 2015 Highlander and walked out with a new 2018 Highlander! Matt was courteous, patient and helped me get exactly wha I went in for an oil change on my 2015 Highlander and walked out with a new 2018 Highlander! Matt was courteous, patient and helped me get exactly what I wanted! Thanks for all you have done! More

2018 Toyota 4Runner Great service from beginning to the end! Very knowledgeable and professional staff. The dealership had a very nice inventory which provides the buyer Great service from beginning to the end! Very knowledgeable and professional staff. The dealership had a very nice inventory which provides the buyer w many options. Alesia was very helpful and made the financing process painless unlike other dealerships. More

New 4Runner Matt was great to work with and made the whole process easy. I came in looking for a new or used 4Runner and he showed me a few different options and Matt was great to work with and made the whole process easy. I came in looking for a new or used 4Runner and he showed me a few different options and gave me his personal experience from owning one. Even after I left the first day without buying he wasn't pushy. He checked in later that week to see if we had any questions or needed any help. Once I came back the following week, he worked to get us the best deal. Would definitely work with Matt and Ryan again when we need another car. More