Fred Anderson Toyota of Charleston

For anyone concerned, considering or questioning the Family Plan, read this in entirety: I took my 2022 Camry in for my 30,000 mile service on 4/2/24. I have the Family Plan, which is advertised as "li Family Plan, read this in entirety: I took my 2022 Camry in for my 30,000 mile service on 4/2/24. I have the Family Plan, which is advertised as "lifetime oil changes" and tire rotations. So far I have not been charged anything at all. Today I was quoted $178 for my 30,000 mile service. Only difference? Adding a RECOMMENDED engine air filter and cabin air filter to the car. My advisor was Elizabeth and I spoke to her about my concern with the price and how it didn't make any sense at all. I was told that the family plan does cover the oil changes and tire rotations, but it doesn't cover additional services. I would have to pay out of pocket for additional services. Asking to do it without additional services I was then told in order to keep the family plan, which I paid over $700 for, I HAVE to purchase the additional services they recommend or else my ENTIRE FAMILY PLAN IS VOID. So she said that since I am not doing the RECOMMENDED air cabin filter change, then I have to pay out of pocket for the oil change.Voided for not taking filters? Are you serious? I asked why specifically the filters are required and I was told it was part of Toyota's service interval. I get that then, fully fine to recommend changing it if that's the interval Toyota recommends it. But what I don't get is why is purchasing services at RECOMMENDED intervals REQUIRED to keep my Family Plan? I pressed about my concern and frustration but Elizabeth wasn't helpful at all in escalating or dissuading my concern and not presenting great service. So if I am not paying for oil changes and tire rotations that means I am solely paying for the filters and labor. The labor rate for a 30,000 mile service is 0.9 hours. I also know that a 10,000 mile service; an oil change and tire rotation is 0.6 hours. That means I am paying for 0.3 hours of labor and 2 filters for a 30,000 mile service. From similar dealerships I know the hourly labor rate is around $150/hour. Let's say Toyota of Charleston's is $175/hour to play it safe. So I'm paying roughly $50 in labor alone for the 30,000 mile service, and I'm also paying for 2 filters that go $17.99 for an engine air filter, and $23.99 for a cabin air filter at AutoZone. I know OEM filters are more but you would think their prices are competitive. So circling it back, for my 30,000 mile service we have: $50 in labor, less than $50 in parts + let's say 9% in taxes so about $110 total. That means in service fees, and markups I an paying an additional $40-$65 now. Let me make it clear: I am getting charged $40-$65 in service markups and fees, on top of a $110 service for 2 filters totaling a $178 quote, that I am REQUIRED to purchase; all because I paid $700 for a plan that advertises coverage of oil changes and tire rotations for life. I get that additional services, which are more expensive, are needed on the vehicle and that I will need them performed at some point; all at their respective intervals and they are not free. But why massively advertise your whole company with this amazing "Family Plan" that doesn't even give you the option to take additional RECOMMENDED services at your own convenience or discretion. I get now AFTER my frustrating service experience that it is in my contract for the Family Plan to take these additional recommended services, but The Family Plan's advertising is massively MISLEADING to say the least. The sales people will shove the Family Plan down your throat until you sign off on a car at their above MSRP price. Steer clear of the Family Plan at all costs and just go to places like Take 5 or Geralds for basic services. If you can't purchase a car at Fred Anderson Toyota of Charleston without taking the Family Plan, then take your business elsewhere as you are now signing yourself up to pay more in the long run. The advertisement on a helpful plan is a joke from sales; and the help, reasoning and assistance from service Dept. is pitiful. More

Took from October to April to find a AWD Highlander Hybrid like I wanted. Color was my 3rd choice, but Brandon explained the AWD option was limited in manufacturing in this region. Was a great experien Hybrid like I wanted. Color was my 3rd choice, but Brandon explained the AWD option was limited in manufacturing in this region. Was a great experience purchasing. More

Very good experience with a really great salesman. Would certainly recommend Fred Anderson and Matt Gladwell. Would certainly recommend Fred Anderson and Matt Gladwell. More

Offered me a decent deal on a new car after about 15 months. Pretty pleased months. Pretty pleased More

“ Joey was my salesperson in charge of helping me find my next vehicle. The place was very nice, people were friendly and it was very easy, would recommend” next vehicle. The place was very nice, people were friendly and it was very easy, would recommend” More

Good communications. Always calling for updates and follow ups. It’s been a pleasure dealing with Marlon. Always calling for updates and follow ups. It’s been a pleasure dealing with Marlon. More

Best, and only place you should buy a car in Chucktown. Austin, and Michael were marvelous, and not the least bit pushy. Almost forgot that i was buying, it was so much fun. My wife, Jean is in love with h Austin, and Michael were marvelous, and not the least bit pushy. Almost forgot that i was buying, it was so much fun. My wife, Jean is in love with her Toyota crown! More

Josh did a great job. He didn’t push any added features or accessories. He got us the car we wanted. He didn’t push any added features or accessories. He got us the car we wanted. More

Marlon is friendly and efficient and gives confidence that he wants to get you the best deal he can. that he wants to get you the best deal he can. More

Their salespeople are professional and easy to talk to. The service department is ready to answer any questions you might have. I went in today for maintenance service and walked out with a 2024 Rav4 hybri The service department is ready to answer any questions you might have. I went in today for maintenance service and walked out with a 2024 Rav4 hybrid. My salesperson, Joey was spot on! He wailed me through the purchasing and setting my phone up with the car! More