Fred Anderson Toyota of Charleston

KC was awesome!! He was so helpful, informative, and friendly! It was very easy to tell he had myself and my husbands best interest at heart! He really made sure we were happy and knew everything about friendly! It was very easy to tell he had myself and my husbands best interest at heart! He really made sure we were happy and knew everything about our RAV4 TRD!! More

yEeT! I had been talking with Faye for about 2 months trying to get me into Fred Anderson to look at refinancing options for a previous vehicle of mine whic I had been talking with Faye for about 2 months trying to get me into Fred Anderson to look at refinancing options for a previous vehicle of mine which I ending up totaling. I went looking for a Tacoma and after working with Faye, Tonya and Ryan I can say that everyone went above and beyond to help me out with my situation. I had a great experience, again, and will definitely continue to be a returning customer. If y'all see this; Faye, thank you for being patient with me. Tonya, thank you for putting up with me and seeing my needs were met, and Ryan, you gave me probably the best advice I've received in a very long time, you are *ahem* the xxx**** man. More

Best Car Experience in a Long Time Kudos to Sales Rep Elaina Ross and Business Mgr. Matt Laurence for providing a friendly, professional experience. The wife and I have bought over a do Kudos to Sales Rep Elaina Ross and Business Mgr. Matt Laurence for providing a friendly, professional experience. The wife and I have bought over a dozen cars in our lifetime, and this was the easiest and most comfortable experience ever. ---John Bauer More

maintenance contract I thought it would be a good thing for service associate to look up customers maint. contract so they are aware if there's any charge associated with I thought it would be a good thing for service associate to look up customers maint. contract so they are aware if there's any charge associated with visit. I'm on the 10yr. family maint. plan & I don't remember thru the yrs. what is or is not still covered or the fact that you have to have certain maintenance done to keep the family plan. Thanks!! More

Great Car Buying Experience! We had a great car buying experience with Davis, and a great second purchase from Fred Anderson Toyota of Charleston. Davis worked closely with us to We had a great car buying experience with Davis, and a great second purchase from Fred Anderson Toyota of Charleston. Davis worked closely with us to get us exactly what we wanted. Good service, good communication, have recommended Fred Anderson and Davis to many friends and coworkers. We will be back! More

Nice car buying experience Great experience. Very well run and professional throughout the process. Justin Elrod was our sales rep and he was a pleasure to work with - would g Great experience. Very well run and professional throughout the process. Justin Elrod was our sales rep and he was a pleasure to work with - would go back again and request him. More

Frustrated time after time I visited Fred Anderson Toyota this afternoon for a routine service. I have roughly $88K miles on my 4Runner and was under the impression that I would I visited Fred Anderson Toyota this afternoon for a routine service. I have roughly $88K miles on my 4Runner and was under the impression that I would be getting the basic oil change service that is included in the “Family Plan.” I was told when I arrived that I had to get the 90K mile service or it would jeopardize my family plan. I tried to explain that I really only had time for the routine oil change but Chivas said the 90K mile checkup would only take 90 minutes. I said “Are you sure because I don’t have a whole lot of spare time. Just let me know.”I’m happy to come back at a late time for that service. He said Oh no right around 90 minutes. Ok. If you insist I need my 90K mile service now I’ll go ahead and get it. I told him I’d be back in an hour or so as my mom was there to pick me up to run some errands. We went to Costco and got back about an hour and fifteen minutes in. I thought great I have about 15 more minutes and my car will be ready for me then I can continue on with the other things I had on my schedule. After an hour passes by I go to find Chivas who is no where to be found. I speak to another service rep who says “Chivas cant tell time,” Funny to him but at the same time I’m furious and just want my car that was promised to me in 90 minutes. This service rep says it shouldn’t take more than 30 minutes. So a little over an hour later Chivas finds me to tell me my car is ready. This was around 6:05 (3 hours and 35 minutes later). When I got home I looked over the paperwork and it says that the car was ready at 5:08pm. Stinks that no one came to get me until a little after 6pm. Nice. By the way, is a tire rotation a mandatory part of a 90K mile inspection? Was unsure of this as it was in my bill. I’ve had my 4Runner since May of 2013. I was beyond thrilled with the service department for the first 5-6 years or so. I would go out of my way to praise them. The past 1-2 years have literally been crap. I hate to speak so candid but nobody seems to care anymore. There are zero incentives for my family to continue to buy from Fred Anderson Toyota. I had a bad experience roughly 3-4 months ago that was corrected with a free car detail. However, when the car was dropped off, 2 hours later I was told that the car was ready, I go to pick the car up and even the service guy says the guys did a pretty bad job. I go to get in the car and notice nothing was done. It’s pretty sad. I have no time to wait around for anyone and am simply shocked at this point. I send a follow up email that is responded to by Stephen at Fred Anderson Toyota. He made things right by having my car detailed the right way. Finally! I feel the staff is nice but unfortunately a little deceitful. Just be honest. If you cant get the job done in the time you promise, dont tell the customer. Not interested at all in buying another Toyota from this dealership. More

2017 Tacoma - Great working with Joy My wife and I drove down from Concord, NC as we were looking for this particular truck - Tacoma TRD Pro in Cement Grey. Joy was great to work with, n My wife and I drove down from Concord, NC as we were looking for this particular truck - Tacoma TRD Pro in Cement Grey. Joy was great to work with, none of the typical high pressure, I know more than you, arrogant attitudes that most car salesmen have. She had a pleasant attitude, listened to what we had to say and made the process as seamless as possible. Thanks again Joy - you were great to work with. The Hemric's More

Good Experience I recently bought a 2020 RAV 4. The people I interacted with were so helpful. Mr. Blake and Justin Elrod were tops. I appreciate the fact that Mr. E I recently bought a 2020 RAV 4. The people I interacted with were so helpful. Mr. Blake and Justin Elrod were tops. I appreciate the fact that Mr. Elrod put our concerns for service above making a sale. He is an exemplary employee. Melissa in Finance was also an exemplary employee. Linda Baldwin More

Thank you to Joy and Matt for making my first car dealership buying experience an amazing one. I would highly recommend them to any one. dealership buying experience an amazing one. I would highly recommend them to any one. More