Fred Anderson Toyota of Asheville - Service Center

Heading to Bryan Easler Toyota I am a previous Jim Barkley customer before Fred Anderson bought them out so I have an idea how a Toyota dealership should treat their customers. It's I am a previous Jim Barkley customer before Fred Anderson bought them out so I have an idea how a Toyota dealership should treat their customers. It's hard to believe how badly I was treated by the new dealership. I called to schedule a service appointment and was transferred to a service center (who knows where). They couldn't find my record through a phone #, when I offered to tell them my name they said they didn't use those. I called back to ask to speak to someone in house and was transferred back to 'no mans land'. I called again to ask if they had my records in house and she said yes and to hold. So I held for 10 minutes and after no one picked up I called back and explained what happened- she said to hold and we went through it all again. Maybe she could have taken my name and # the 4th time I called?! It was pretty obvious that she could have cared less. I have a 2002 Camry I purchased from Jim Barkley and plan on purchasing a new Toyota in the coming year. Thankfully Bryan Easler is just down the road in Hendersonville and I will obviously be going there!! More

Vehicle appraisal Was told I could get the state form filled out for my very over evaluated car, came per instruction only to be told that since the dealership was sold Was told I could get the state form filled out for my very over evaluated car, came per instruction only to be told that since the dealership was sold the wouldn't do it. They are an authorized dealership and could do it but chose not to. Watch out; things changing here maybe not for the better? More

Service Gouge Recent service was 58.32% higher than the same service with Jim Barkley...on top of that they did not reset the maintenance reminder resulting in an 1 Recent service was 58.32% higher than the same service with Jim Barkley...on top of that they did not reset the maintenance reminder resulting in an 1hr 12 min return trip to get it reset...never again! More

service Great service!! I bought my Tundra back in May of 16 and brought back for sch. service in Nov. was very pleased to deal with Troy Moseley. Very smart Great service!! I bought my Tundra back in May of 16 and brought back for sch. service in Nov. was very pleased to deal with Troy Moseley. Very smart and honest. I live about 65 miles from dealership but will keep coming back. Great service advisor!!! Mark Phillips More

long day to get my car serviced Maybe it was a bad day, but I had a very long day at Jim Barkley Toyota last week. They did say it would take 2 hours when I arrived. I do not live th Maybe it was a bad day, but I had a very long day at Jim Barkley Toyota last week. They did say it would take 2 hours when I arrived. I do not live that far away, but I did not want to take another day to get my car serviced. My service light was on and I needed new tires. I also got an oil changed. But this took four hours. Jim Barkley did walk past and asked how we were. One man told him to get more help. But he did not respond. I walked around the dealership several times. I looked at trucks since I am hoping to buy a new one in the spring to tow a little camper. I was sitting in the trucks and trying to figure out how the back seats went done and how the back truck covers opened up. Not one salesman showed up to ask if I had any questions. Yes, I am an old lady,, and apparently invisible. Almost four hours late, finally I was able to settle my bill only to find out that their computers were down. This had been ongoing all day and maybe was the reason why they were so slow in repairing my car. I have been working with computers for a couple of decades, so I understand the issues. But I also got the impression that this was not something unusual, but something ongoing. One of the staff said she wanted to quit. Another complained that they again would have a long day, longer than usual. And one was almost in tears. And the IT guy was out to lunch and could not be reached. Why do companies not have any plan in place when their computers go down. This was not a electrical issue, the lights were on. I expect someday, the grid will go down in certain areas, but to not have a plan in place is wrong. And if this is an ongoing issue then something needs to be done. Their were people from all over the state and many had traveled more than a few miles. The last time I was there I asked about a recall issue and they told me that I would have to make an appointment and come back because they did not have the part in stock. Needless to say, no I did not go back. This has not been fixed and they have not even asked about this or other recalls and if they were repaired. You would think that they would have a record somewhere. I hope I never have to go back, and I will not be buying a Toyota truck. I got new tires and agreed to pay an additional price to have them balanced. They were not balanced. Now my tires have a flapping noise. More