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Fred Anderson Toyota of Asheville - Service Center
Asheville, NC
58 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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58 Reviews of Fred Anderson Toyota of Asheville - Service Center
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November 05, 2020
Fred Anderson Toyota obviously has problems with their service scheduling. I attempted to schedule an oil change and tire rotation using their online system. I went through all the steps but when I got to service scheduling. I attempted to schedule an oil change and tire rotation using their online system. I went through all the steps but when I got to confirm, I got a message saying the appointment could not be processed and to contact the dealer. I called, entered the number for service, and after listening to several promotional recordings was informed I was 6th in line to speak to someone. After 20 minutes, I got a ring tone which took me back to the incoming call center, again had to enter the number for service, listen to several promotional recordings and was told that I was 6th in line to speak to a representative. I hung up and called again, only to have the same process occur and be told I was 6th in line to speak to a representative. This time, when given the option, I entered 0 and left my name and number, the service I was trying to schedule and described the problems I had encountered and requested a return call. Over 4 hours later, I'm still waiting on a return call. More
by Bill
Employees Worked With
Service scheduling system.
August 29, 2020
During these days of Covid, I limit my contacts as much as possible. I have my groceries and shopping delivered, do not frequent restaurants, etc. So when a tail light on my Toyota Camry needed to be repla as possible. I have my groceries and shopping delivered, do not frequent restaurants, etc. So when a tail light on my Toyota Camry needed to be replaced, I called Fred Anderson Toyota of Asheville, told them exactly what needed to be repaired, and made an appointment for it to be fixed. I arrived at the dealership and it turns out they didn't have the part and had failed to order it!! So now I have to go back to the dealership a second time--thus exposing myself and the Toyota associates unnecessarily. Not very good Covid -- or time -- management, Toyota!!! Very poorly handled!! More
by pat
Employees Worked With
Angel
August 19, 2020
Lousy service gave me the run-around on a 2012 Benz I bought from them even before I took it to them so cancelled. Never again will I buy a car fr these people let alone have it serviced there. bought from them even before I took it to them so cancelled. Never again will I buy a car fr these people let alone have it serviced there. More
by atstreppa
Employees Worked With
service dept
July 25, 2020
Tried to up sale service I did not need to the tune of $900 I took my Matrix in for a air bag recall. They did a good job on this. The problem is when they did their multi-point free inspection they came up w I took my Matrix in for a air bag recall. They did a good job on this. The problem is when they did their multi-point free inspection they came up with $900 items that needed to be serviced. Two of them needed done. One was a license plate light was out and the other was the cabin filter was dirty. The technician said in the video inspection that my engine air filter was fine but on the list of repairs needed they had listed that it needed replacing. When I got home I checked it and it was very clean. They also said my spark plugs needed replacing. Thae only have 30,000 miles on them and the Toyota recommended replacement of them is 120,000 miles. The spark plugs are Toyota recommended plugs. When I got home I checked it and it was very clean. The other repairs listed was based on mileage and/or time. They have no way what I have done to the car so there is no way they could know what needs to be done. I would not trust anything they say needs fixed and I would not recommend their service dept. More
by Don't like to be ripped off
Employees Worked With
Don't know names
January 13, 2020
Service tech left out 3 bolts on front plate during Service tech left out 3 bolts on front plate during routine service. Returned to dealership which is 90 miles round trip to have Michael (Service Ad Service tech left out 3 bolts on front plate during routine service. Returned to dealership which is 90 miles round trip to have Michael (Service Advisor) be rude when I brought it to his attention. More
by Tommy
Employees Worked With
Michael Taylor
October 19, 2019
Not getting the service Jim Barkley provided Seem to have a real problem. I was trying to followup on getting new tires being ordered for my car and and made several calls and could not get a ret Seem to have a real problem. I was trying to followup on getting new tires being ordered for my car and and made several calls and could not get a return call. Emailed the service manager who instructed the service coordinator for our car to call me. Made an appointment. My wife took it in for the appointment time and had to wait over an hour before they started working on the car. When she brought home the receipt, when adding up the itemized charges, the total amount charged was $9+ more that the itemized charges. Called to find out why. Got no return call. Sent an email and got a response saying someone would contact me. They never did. I emailed again and, this time, got no response in 4 weeks since my phone call and emails. I miss Jim Barkley. I'm also wondering if it's worth the 40 minute drive to get my service from the dealer. More
by Bill
Employees Worked With
Allison
August 12, 2019
EXCELLENT, PROFESSIONAL INTEGRITY ANGEL PEDI PROVIDES CONSISTENT QUALITY, CONSCIENTIOUS SERVICE WITH INTEGRITY AND INTELLIGENCE WITH EXCELLENT CUSTOMER SERVICE. I TRUST THE SERVICE ANG ANGEL PEDI PROVIDES CONSISTENT QUALITY, CONSCIENTIOUS SERVICE WITH INTEGRITY AND INTELLIGENCE WITH EXCELLENT CUSTOMER SERVICE. I TRUST THE SERVICE ANGEL PROVIDES AND APPRECIATE THE WORK OF THE DEALERSHIP. More
by EDEN1
Employees Worked With
ANGEL PEDI
March 08, 2019
Service department was very friendly and professional, even with out a appointment, have owned Toyota’s for years, definitely the most dependable and long lasting vehicl was very friendly and professional, even with out a appointment, have owned Toyota’s for years, definitely the most dependable and long lasting vehicles in the market , service person Alison was great More
by Rob
Employees Worked With
Alisson
November 03, 2018
Spot on door Went above and beyond to fix the spot on our door under warranty. I would highly recommend this dealership. I will continue to drive over 1 hour for t Went above and beyond to fix the spot on our door under warranty. I would highly recommend this dealership. I will continue to drive over 1 hour for there services. More
by Trinkie1
Employees Worked With
Gabe Offermann
