Fred Anderson Toyota of Asheville - Service Center

I have been dealing with Fred Anderson’s Toyato of Asheville since 2015 that was my first Toyato truck and I was very happy with the truck all so bought a 2019and just bought a 2021 Asheville since 2015 that was my first Toyato truck and I was very happy with the truck all so bought a 2019and just bought a 2021 More

I have never understood the point of making an appointment for Express service, arriving on time, then waiting another 35 minutes for work to even begin. Further, the email coupon I received, spe appointment for Express service, arriving on time, then waiting another 35 minutes for work to even begin. Further, the email coupon I received, specific to my Tundra, was not honored at the price shown. "Up to 5 quarts" of oil was not mentioned in the web coupon, but was mentioned at the time of service. The email coupon was not for my Corolla, but did say "your Tundra." Fred Anderson should know how much oil will be needed, and should show the complete price on the coupon. More

Some of the worst customer service I've ever experienced. They use an answering service for basic customer service and all the people I interacted with in the service department had horrible attitudes. They use an answering service for basic customer service and all the people I interacted with in the service department had horrible attitudes. More

I bought a new Tundra 5/17, but had to drive my 2020 Sequoia to Knoxville to pickup an RV I bought on5/4 that afternoon and bring it back to Davidson River State Park. They put on a brake assist at Laz Sequoia to Knoxville to pickup an RV I bought on5/4 that afternoon and bring it back to Davidson River State Park. They put on a brake assist at LazyDays, but it created a warning to check with Toyota to cancel the warning. I asked Fred Anderson service department if I could leave it with them to try and figure it out, as I also found that the rear window, the cruise control, and the outside temperature and lane change warnings were all not working. The service department kept my car for 3 days and 2 nights and asked me to leave it a 3rd night which I declined. The service man told me they had not even looked at my car to see if it was easily fixed or not. I had to stay extra days in the campground thinking they were servicing my car. If I knew they weren’t going to try and fix the electrical problem, I would have come back to Georgia. I am glad I don’t have to bring my new Tundra back to this dealership! At least there was no charge for no service. More

I went in for a 50k mile maintenance service appt. Was told I was under the "family plan" and my oil change, tire rotation was covered. I told the service center rep that if ANY charges or service was to told I was under the "family plan" and my oil change, tire rotation was covered. I told the service center rep that if ANY charges or service was to be done, to contact me first before doing anything. I was contacted about wipers and a battery replacement, which I declined at this time. I went to pick up my car and Ta Da! I had to pay $29.95 for the tire rotation, which they led me to believe was at no charge! I am so fed up and tired of their shady practices that I am ready to trade my car, so I don't have to deal with them. The tire shop that I purchased by tires from would do a FREE tire rotation, but Fred Anderson Service makes you think it is free and it's NOT!!!! I am disgusted with their service and this is the 2nd time I have been hit with costs when I have been led to believe it's free. Beware!!!!!!! The rep was very nice and I don't have a problem with her. It is the dealership and service department's untrustworthy practices that I have a BIG problem with. More