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Fred Anderson Toyota of Asheville - Service Center

Asheville, NC

1.8
58 Reviews

58 Reviews of Fred Anderson Toyota of Asheville - Service Center

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November 02, 2024

I gave it 2 stars b/c sales was good, but the service dept definitely is NOT. Won't buy my next Toyota from Anderson. Sorry. Not sorry. More

by Maximustsunami
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
Nov 06, 2024 -

Fred Anderson Toyota of Asheville responded

Hi there, we appreciate your feedback and are glad to hear you had a positive experience with our sales team. However, we’re truly sorry to learn that your experience with our service department did not meet your expectations. Your concerns are important to us, and we want to ensure they are addressed. Please reach out to our Customer Relations Manager, Paige Bailey, at (828) 418-0668, so we can address this directly. Thank you for sharing your thoughts with us.

October 30, 2024

I have been a long standing customer of Fred Anderson Toyota. I taker my car there for all my servicing needs at one point I had a small problem with communication in the service department, and when More

by harataicher24
Recommend Dealer
Yes
Employees Worked With
Aaron Summer
Nov 02, 2024 -

Fred Anderson Toyota of Asheville responded

Hi there! Thank you for your loyal support and for sharing your experience! We’re glad to hear that Aaron was able to address your concerns promptly and provide you with great service. Your feedback is invaluable to us, and we’re committed to ensuring your satisfaction. If you need anything else, please don’t hesitate to reach out. We look forward to seeing you again! Take care!

June 25, 2024

If I could have given zero stars I would have! ! This service department is by far the rudest, uneducated and unprofessional service department I have ever seen. Not only did they not put oil back More

by Kaitlynstiles1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All the service dept including Manager "Brandon"
Jun 28, 2024 -

Fred Anderson Toyota of Asheville responded

Hi Kaitlyn, we apologize your experience was negative. Your satisfaction is of the utmost importance to us, and we regret we fell short of your expectations. Please contact our Customer Relations Manager, Paige Bailey, at (828) 418-0668 to discuss this matter further.

May 30, 2024

Service department does not do what they say they did especially if you have toyota care. They do the minimum they can get by with. More

by Gcedwards07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Several different ones
May 31, 2024 -

Fred Anderson Toyota of Asheville responded

Hi there, we are sorry to hear you had a negative experience. We're committed to providing the best service and truly value your feedback. If you would like to discuss your experience further, please contact our Customer Relations Manager, Paige Bailey, at (828) 418-0668.

April 22, 2024

Bad communication. I had accidentally backed into the garage door and cracked the antenna sail on our new Highlander . I glued it back together and reinstalled it bu More

by Alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan, service advisor. Brandon Azalos, service manager who did not call me.
Apr 25, 2024 -

Fred Anderson Toyota of Asheville responded

Hi Alan, we are so sorry to hear your experience was negative. We strive to provide transparent and efficient service, and we apologize your experience does not reflect this. Your feedback is incredibly important to us, and we will use it to improve. If you would like to discuss your experience further, please contact our Customer Relations Manager, Paige Bailey, at (828) 418-0668.

April 21, 2024

I have been taking my car for service to Fred Anderson since 2020. Every single time I take my car in for a simple oil change or tire rotation, I never leave without it costing me over $500! I am a widow, More

by Terri B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Several
Apr 23, 2024 -

Fred Anderson Toyota of Asheville responded

Hi Terri, we're truly sorry to hear about your frustrating experiences. Your satisfaction is important to us, and we apologize for any misunderstandings or inconveniences you've encountered. We value your feedback and would like to address your concerns further. Please contact our General Manager, Aaron Sumner, at ASumner@anderson-auto.net to discuss your experience in more detail.

March 11, 2024

What a shame. My son received nothing but attitude not only by one manager, but two today on 03/11/2024. My family has bought and paid for many vehicles over the More

by tonyahensonsluder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Mar 15, 2024 -

Fred Anderson Toyota of Asheville responded

We apologize for the misunderstanding during your son's recent visit. Our Family Plan guidelines recommend maintenance every 5,000 miles, and while he was 200 miles over, it was time for the tire rotation. We offered the oil change for the appropriate charge. No one was escorted off the premises after the interaction. We regret any inconvenience and strive to provide excellent service. Please reach out to Paige Bailey, Customer Relations Manager, at (828) 418-0668 if you'd like to discuss further.

October 29, 2023

Thank you, Paige Bailey,Tyler Myers, Michael my mechanic and all the crew who put up with me for 8 hours while my land cruiser was being repaired. Every employee I spoke with was friendly and courteous Pa More

by Sasquatch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paige Bailey
Oct 29, 2023 -

Sasquatch responded

Good job

August 04, 2023

Charged me double what Bryan Easler would have charged me for the same repair .Been going there for 20 years but not no more will drive 15 minutes down the road from now on More

by Dog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry
Nov 08, 2023 -

Fred Anderson Toyota of Asheville responded

Dog, we regret to hear that you had a negative experience at Fred Anderson Toyota of Asheville, but would appreciate the chance to turn your experience around. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon.

July 28, 2023

Criminal the service dept. .. cannot be trusted ..... I had an oil change and they changed me 110.00 .. The special was 69.00 they proceeded to charge mis. charges .. I am co More

by teresa_new_york
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven De. Rego
Nov 09, 2023 -

Fred Anderson Toyota of Asheville responded

Teresa_new_york, we regret to hear that you had a negative experience at Fred Anderson Toyota of Asheville, but would appreciate the chance to turn your experience around. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon.

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