Fred Anderson Toyota of Asheville - Service Center

Made an appointment at the service department. Arrived at the appointment time, 10:30 am and the car was promptly taken in. At 1:30 pm, we asked the service advisor how much longer it might be. Th Arrived at the appointment time, 10:30 am and the car was promptly taken in. At 1:30 pm, we asked the service advisor how much longer it might be. They had just started checking the car. We finally found out about an hour later what they recommended. They found a few legitimate issues (none of which were related to what we brought it in for...but they were still things that needed to be done). They also recommended new tires, which they do EVERY TIME, no matter what. Even when we have come in with tires less than a year old and barely worn, they tell us we need new ones. We declined that service. This dealership does not have a shuttle service anymore. Instead they hire Uber drivers to take customers places nearby while their vehicles are being worked on. So after waiting half the day for a diagnosis on the car, you go stand outside and wait on a random Uber driver to pick you up. The service advisor said they would text us an Uber link we could use to request a pick up when we got ready to return. Never got it. So when we got the text our vehicle was ready, we had to call the dealership. They requested an Uber ride for us to return. After another 20 minute wait, the Uber arrived. The driver, different from the first one, smelled like marijuana, and most likely had been smoking some before he picked us up. So this is how dealerships provide service now? Forcing their customers to ride with random marijuana smoking Uber drivers instead of doing a dedicated shuttle service driven by an employee? Not good Fred Anderson. Finally got our vehicle back at almost 5:00 pm. So they are pretty slow, which is true of a lot of dealership service centers. But they are also terrible at communication here! Absolutely terrible. They have a system which supposedly you can look at a link they text you and it will tell you the status of your vehicle. Ours stayed on "welcome" all morning, finally moved down to "preparing estimate" about 30 minutes after we had already been given the estimate, and never actually got past that, even after the work was done. You either sit and wonder what's going on for hours, or chase your service advisor down (if you can find him) to get updates. You receive a text when you arrive that says "text is our preferred method of communication" but if you happen to text a question to that number, you may get an answer 30 minutes later, or possibly never. I have no idea who even receives those texts. I don't think it's actually your service advisor, because I have texted the number on a previous visit with a question, and when I spoke to the advisor they didn't know anything about it. I would not advise buying a car here (We bought our car from Jim Barkley, the previous owner...have no plans to buy from Fred Anderson.) And if you bring a car here for service...expect to spend a full day sitting around the waiting room or riding around in an Uber with whatever random pot-smoking driver you happen to get. More

I gave it 2 stars b/c sales was good, but the service dept definitely is NOT. Won't buy my next Toyota from Anderson. Sorry. Not sorry. dept definitely is NOT. Won't buy my next Toyota from Anderson. Sorry. Not sorry. More

I have been a long standing customer of Fred Anderson Toyota. I taker my car there for all my servicing needs at one point I had a small problem with communication in the service department, and when Toyota. I taker my car there for all my servicing needs at one point I had a small problem with communication in the service department, and when I called to let them know, their manager, Aaron Summer bent over backwards to rectify the situation immediately. Great customer service! More

If I could have given zero stars I would have! ! This service department is by far the rudest, uneducated and unprofessional service department I have ever seen. Not only did they not put oil back ! This service department is by far the rudest, uneducated and unprofessional service department I have ever seen. Not only did they not put oil back in my parents' vehicle which left them stranded on the side of the road, but they will not take responsibility for what they done. The vehicle clearly had NO OIL in it, even though it had just left the dealership parking lot after having an OIL change... so next time you go to have your oil changed at this shady place I would check your car BEFORE pulling off the lot... More

Service department does not do what they say they did especially if you have toyota care. They do the minimum they can get by with. especially if you have toyota care. They do the minimum they can get by with. More

Bad communication. I had accidentally backed into the garage door and cracked the antenna sail on our new Highlander . I glued it back together and reinstalled it bu I had accidentally backed into the garage door and cracked the antenna sail on our new Highlander . I glued it back together and reinstalled it but it had a small gap underneath it and was afraid it would leak. I ordered the part ahead of visit so the sail would be in stock. Ryan met me upon arrival and put it in the shop for repair. In a few minutes he came out and told me it needed an antenna also and the cost would be about $668.00. I approved repair. Upon completion he gave me the bill which I paid. I did not read the invoice until we got out to car and I noticed I still had a gap under antenna. I inquired why and he said roof was dented. Well I just paid $668.00 and still had same problem . Why did they start the repair if they couldn’t fix it. I looked and there was a very light dent. He then said it would have to go to body shop for repair. Why didn’t he tell me he couldn’t repair it properly until the dent was repaired. So now I am out $668.00 and still have a problem. I called next day and asked for the service manager. He wasn’t available but would return my call. Later Ryan called me and told me he had been instructed to call me and was very argumentative that he told me about dent when he gave me the repair estimate. He did not. Service manager never has called. More

I have been taking my car for service to Fred Anderson since 2020. Every single time I take my car in for a simple oil change or tire rotation, I never leave without it costing me over $500! I am a widow, since 2020. Every single time I take my car in for a simple oil change or tire rotation, I never leave without it costing me over $500! I am a widow, new to the area and have to trust what I am being told is required. I had just purchased my car in 2019 from a Toyota dealership that had replaced and guaranteed everything was in excellent condition. I know all these maintenance items are not required but they scare me into believing they are. I just took my car in for a simple oil change and they could not shut my hood (which was completely fine) blaming the hinge which will cost ME $300! Then I was told I needed an alignment and new tires. I had my car inspected at Fred Anderson in October and was told everything was great, especially the tires as I did ask. This simple oil change is now cost me $1,500!! I am contacting the Better Business Bureau as others, especially women need to be aware of this awful business practices. I feel very taken advantage of. Shame on your business practices and I will be placing more reviews as it is important for people to beware of getting scared into purchasing whatever you’re selling that day. More

What a shame. My son received nothing but attitude not only by one manager, but two today on 03/11/2024. My family has bought and paid for many vehicles over the My son received nothing but attitude not only by one manager, but two today on 03/11/2024. My family has bought and paid for many vehicles over the years but will never shop here again. When a customer, in good standing is due for an oil change, and a tire rotation, you should probably do your job. Fred Anderson is the only place this vehicle has ever been serviced & for managers to argue with a customer about the time of the oil change is absurd. We are 200 miles over due, YOU put the sticker on this car, yet refused to change a young man's oil without a charge AND escorted him off the premises? Something is definitely wrong with the managerial staff here. Shame on you. More

Thank you, Paige Bailey,Tyler Myers, Michael my mechanic and all the crew who put up with me for 8 hours while my land cruiser was being repaired. Every employee I spoke with was friendly and courteous Pa and all the crew who put up with me for 8 hours while my land cruiser was being repaired. Every employee I spoke with was friendly and courteous Paige should get a raise,best communication of any dealership Thank you John sutherland More