Fred Anderson Toyota of Asheville - Service Center

I gave it 2 stars b/c sales was good, but the service dept definitely is NOT. Won't buy my next Toyota from Anderson. Sorry. Not sorry. dept definitely is NOT. Won't buy my next Toyota from Anderson. Sorry. Not sorry. More

I have been a long standing customer of Fred Anderson Toyota. I taker my car there for all my servicing needs at one point I had a small problem with communication in the service department, and when Toyota. I taker my car there for all my servicing needs at one point I had a small problem with communication in the service department, and when I called to let them know, their manager, Aaron Summer bent over backwards to rectify the situation immediately. Great customer service! More

If I could have given zero stars I would have! ! This service department is by far the rudest, uneducated and unprofessional service department I have ever seen. Not only did they not put oil back ! This service department is by far the rudest, uneducated and unprofessional service department I have ever seen. Not only did they not put oil back in my parents' vehicle which left them stranded on the side of the road, but they will not take responsibility for what they done. The vehicle clearly had NO OIL in it, even though it had just left the dealership parking lot after having an OIL change... so next time you go to have your oil changed at this shady place I would check your car BEFORE pulling off the lot... More

Service department does not do what they say they did especially if you have toyota care. They do the minimum they can get by with. especially if you have toyota care. They do the minimum they can get by with. More

Bad communication. I had accidentally backed into the garage door and cracked the antenna sail on our new Highlander . I glued it back together and reinstalled it bu I had accidentally backed into the garage door and cracked the antenna sail on our new Highlander . I glued it back together and reinstalled it but it had a small gap underneath it and was afraid it would leak. I ordered the part ahead of visit so the sail would be in stock. Ryan met me upon arrival and put it in the shop for repair. In a few minutes he came out and told me it needed an antenna also and the cost would be about $668.00. I approved repair. Upon completion he gave me the bill which I paid. I did not read the invoice until we got out to car and I noticed I still had a gap under antenna. I inquired why and he said roof was dented. Well I just paid $668.00 and still had same problem . Why did they start the repair if they couldn’t fix it. I looked and there was a very light dent. He then said it would have to go to body shop for repair. Why didn’t he tell me he couldn’t repair it properly until the dent was repaired. So now I am out $668.00 and still have a problem. I called next day and asked for the service manager. He wasn’t available but would return my call. Later Ryan called me and told me he had been instructed to call me and was very argumentative that he told me about dent when he gave me the repair estimate. He did not. Service manager never has called. More

I have been taking my car for service to Fred Anderson since 2020. Every single time I take my car in for a simple oil change or tire rotation, I never leave without it costing me over $500! I am a widow, since 2020. Every single time I take my car in for a simple oil change or tire rotation, I never leave without it costing me over $500! I am a widow, new to the area and have to trust what I am being told is required. I had just purchased my car in 2019 from a Toyota dealership that had replaced and guaranteed everything was in excellent condition. I know all these maintenance items are not required but they scare me into believing they are. I just took my car in for a simple oil change and they could not shut my hood (which was completely fine) blaming the hinge which will cost ME $300! Then I was told I needed an alignment and new tires. I had my car inspected at Fred Anderson in October and was told everything was great, especially the tires as I did ask. This simple oil change is now cost me $1,500!! I am contacting the Better Business Bureau as others, especially women need to be aware of this awful business practices. I feel very taken advantage of. Shame on your business practices and I will be placing more reviews as it is important for people to beware of getting scared into purchasing whatever you’re selling that day. More

What a shame. My son received nothing but attitude not only by one manager, but two today on 03/11/2024. My family has bought and paid for many vehicles over the My son received nothing but attitude not only by one manager, but two today on 03/11/2024. My family has bought and paid for many vehicles over the years but will never shop here again. When a customer, in good standing is due for an oil change, and a tire rotation, you should probably do your job. Fred Anderson is the only place this vehicle has ever been serviced & for managers to argue with a customer about the time of the oil change is absurd. We are 200 miles over due, YOU put the sticker on this car, yet refused to change a young man's oil without a charge AND escorted him off the premises? Something is definitely wrong with the managerial staff here. Shame on you. More

Thank you, Paige Bailey,Tyler Myers, Michael my mechanic and all the crew who put up with me for 8 hours while my land cruiser was being repaired. Every employee I spoke with was friendly and courteous Pa and all the crew who put up with me for 8 hours while my land cruiser was being repaired. Every employee I spoke with was friendly and courteous Paige should get a raise,best communication of any dealership Thank you John sutherland More

Charged me double what Bryan Easler would have charged me for the same repair .Been going there for 20 years but not no more will drive 15 minutes down the road from now on for the same repair .Been going there for 20 years but not no more will drive 15 minutes down the road from now on More

Criminal the service dept. .. cannot be trusted ..... I had an oil change and they changed me 110.00 .. The special was 69.00 they proceeded to charge mis. charges .. I am co .. cannot be trusted ..... I had an oil change and they changed me 110.00 .. The special was 69.00 they proceeded to charge mis. charges .. I am contacting the BBB.... More