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Fred Anderson Toyota of Asheville

Asheville, NC

2.8
337 Reviews
We're proud to be a member of the Anderson Automotive Group and offer Toyota of Asheville customers the full Fred Anderson Family Plan – valued at over $1,000 in first few years – It includes: 3 Day Peace of Mind Guarantee, Lifetime loaner vehicles, Lifetime oil changes, 30 Day / 1,000 mile Powertrain Guarantee, and Loyalty discounts – for qualifying vehicles (please see dealer for details). Anderson Automotive Anderson Automotive Group is a family-owned and operated business in North and South Carolina. The group owns eight (8) dealerships: Nissan stores in Asheville and Raleigh; Toyota stores in Raleigh, Sanford, Asheville - North Carolina, and Charleston SC; Prestige Subaru in Asheville, NC; and a Kia store in Raleigh, NC.
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777 Brevard Rd

Asheville, NC

28806

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Showing 337 reviews

December 08, 2021

Worst dealership I ever been to. It seemed like they were doing me a favor. More

by tcerisier
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lucas Hensley
Dec 23, 2021 -

Fred Anderson Toyota of Asheville responded

tcerisier - thank you for your feedback. We would like to learn more about your experience and work towards a resolution. At your convenience, please reach out to our General Manager, James Farrell, at 828-585-5825.

December 06, 2021

Josh and Alex bent over backwards to help me buy my car and get it off the lot! More

by abbygilad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Meadows, josh pisano
Dec 07, 2021 -

Fred Anderson Toyota of Asheville responded

Hi Abbygilad! We're so happy the team here at Fred Anderson Toyota of Asheville was able to help you out!

December 04, 2021

All in all I am pleased with my purchase however some important figures were not included in the sales contract which led to some confusion by me and most of the staff I spoke with when trying to resolve More

by Phillipsjames376
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe Offermann
Dec 07, 2021 -

Fred Anderson Toyota of Asheville responded

Phillipsjames376, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Anderson Toyota of Asheville. Please don't hesitate to reach out if there's anything additional we can do for you.

December 04, 2021

Evidently they don’t care or listen to anything the customer requests. My brakes were very unsafe and after one whole day with numbers attempts to contact them. I got a call from service advisor saying More

by Kpete94835
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Lentz
Dec 21, 2021 -

Fred Anderson Toyota of Asheville responded

Thank you for calling this out to us. We regret your most recent visit to Fred Anderson Toyota of Asheville was not up to the standards we strive for. When you have a moment, please reach out to our Service Director Shea Gramling at sgramling@anderson-auto.net. We are looking forward to earning back your trust.

December 03, 2021

Very effective staff and easy to work with. They are definitely caring and personable making it an enjoyable experience! Bryan Alvarez was especially helpful in this entire process! I am a loyal custo More

by jagrobe7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Binkley, Gabe Offermann
Dec 07, 2021 -

Fred Anderson Toyota of Asheville responded

Hi Jagrobe7! We're so happy the team here at Fred Anderson Toyota of Asheville was able to help you out! We sincerely thank you for the positive review and look forward to seeing you again soon!

December 03, 2021

Very very helpful in getting what I wanted.. I love my new Rav4.. Everyone was very professional.. Got a great deal and great rate.. Love you Fred Anderson Toyota of Asheville.. Thank you.. More

by Lindadefilippo238
Recommend Dealer
Yes
Employees Worked With
Matthew Rhew
Dec 07, 2021 -

Fred Anderson Toyota of Asheville responded

Lindadefilippo238, thank you for your kind words and this wonderful review of Fred Anderson Toyota of Asheville! Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 02, 2021

Every one was super nice, I got a great deal and I don't think I have ever purchased a new car in an hour, but that is all the time it took. Go see Austin, super nice salesman. More

by roxiesunflower
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin, Gabe Offermann
Dec 03, 2021 -

Fred Anderson Toyota of Asheville responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Fred Anderson Toyota of Asheville! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

November 30, 2021

I do not recommend purchasing a vehicle from Fred Anderson of Asheville NC Worst car buying experience ever. More

by Keith
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabe Offermann
Dec 16, 2021 -

Fred Anderson Toyota of Asheville responded

Keith - thank you for your feedback. We would like to learn more about your experience and address this situation as soon as possible. Please reach out to our General Manager, James Farrell, at 828-585-5825 when you have a chance. Thank you.

November 25, 2021

I have had many problems working with finance department of this business. They are the least customer friendly company I have dealt with in many years. Will not purchase another vehicle from them. More

by johncarmichel61
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabe Offermann
Dec 11, 2021 -

Fred Anderson Toyota of Asheville responded

johncarmichel61 - thank you for your review. We would like to learn more about what happened and make things right. When you have a moment, please reach out to our General Manager, James Farrell, at 828-585-5825.

November 24, 2021

Meghan Disney (salesperson) was wonderful. She answered all of our questions, was patient, knew what she was talking about, kept us informed. More

by leakendrick61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Disney, finance manager
Dec 01, 2021 -

Fred Anderson Toyota of Asheville responded

Leakendrick61, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Anderson Toyota of Asheville! Feel free to reach out to us if you need anything. Have a wonderful day.

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