Fred Anderson Toyota of Asheville

Bought a 2022 Camry TRD was never told that it doesn't come with navigation I travel all the time for my job and now I gotta plug my phone in every time I want a map I can have every other stupid thing in come with navigation I travel all the time for my job and now I gotta plug my phone in every time I want a map I can have every other stupid thing in the car but today's modern technology can't have a map Should have been told that up front and never what about the car More

I’ve held off writing a review since buying last summer. I wanted to give it 6 months & see if things improved. They haven't. From the ‘You’re not gonna get a better deal’ type sale with this ‘18 Corolla L I wanted to give it 6 months & see if things improved. They haven't. From the ‘You’re not gonna get a better deal’ type sale with this ‘18 Corolla Le’mon, many service trips & warranty refusals, I’m stuck with a poorly made, unreliable car. I should’ve learned from my first used car purchase from them. But, that one felt solid and ran well enough- until it didn’t. Which is why I took it back thinking ‘Toyota will make it right’. Hasn’t happened. Initially, I noticed someone did a shoddy silver paint job covering damaged interior & was told they wouldn’t fix it because it was ‘cosmetic’ & they “couldn’t put more money into it”. I also asked about the trunk seals that were torn/ripped and was told the same thing. Seals prevent water damage; Its not “cosmetic” & should have been replaced. They still haven’t been. Problems only continued. I found shattered auto glass under the floor mats a month after buying the Corolla so I know something happened to this car before I got it. During one of my early visits, I asked the service guy “What can be done about this car?” to which he replied “There’s nothing that can be done now except fix it.” But they won’t/can’t/don’t care. Many service department communication problems early on so the manager said to call/email him directly. Took a week to get a response. On my second or third service visit, I had to go back to sales guy & get the owners manual/vehicle maintenance book after the service fella I dealt with that day said “Well, if you look in your manual, it says…”. I told him “I would if I had one”. He was unprofessional and condescending. Its already needed a new catalytic converter (it wasn’t stolen), new battery because several mornings it wouldn’t start this winter. Recently, the headliner has started detaching across the windshield so much that I can stick my finger in it. Their warranty company refused it claiming ‘its cosmetic’. Its not, its a driving hazard the more it detaches. This is ludicrous. While paying for the new battery, the nice fella says “Toyota paid for the oil change and tire rotation…”. I replied, “No, I paid for it buying the maintenance plan.” But I need my only vehicle to start on cold mornings to take my kids to school and go to work so I had to pay for a new one. I get he was only doing his job & was one of the nicer guys I’ve dealt with there but enough with the scripted, feel-good verbiage. Its misleading to the other customers, so I corrected him. As for the “Lifetime Loaner” deal, only one time did I get a ‘loaner car’. A few other times, I had to pay for it as a ‘rental’. I’m a single, widowed Mom of two school aged kids & a home care worker. I need reliable transportation to care for all the people who depend on me. Why claim to have ‘loaner’ cars when that is really not the deal? I either miss a day of work or have to go Saturdays so I don’t have to ‘rent’ another ‘loaner’ car. On a Saturday visit, it was fairly entertaining that a Prius caught fire because of faulty wiring (from what the service person said) in the employee parking lot. I digress, I’m paying a LOT for this car, the Toyota Certification, the Family Plan’ & ‘Additional 100k mile Warranty’. I feel completely scammed with this purchase. Toyotas used to be my ‘go-to’ but seem to have gone the way of Saturn in the late 90’s. Its a shame. They used to be one of the more affordable & reliable vehicles. My Tercel from the 1980’s was far better made than this 2018 Corolla. I’m seriously disappointed with the dealership as a whole, the Family/Maintenance Plans & the additional 100k mile warranty I was told would prevent me from paying a lot of out of pocket costs over the life I own this Corolla Le-mon. I thought it’d be a ‘good enough’ car for my line of work and feel safe letting my daughter drive it as her first car. Unfortunately, it is neither. Toyota needs to step up. More