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Fred Anderson Toyota of Asheville
Asheville, NC
336 Reviews
We're proud to be a member of the Anderson Automotive Group and offer Toyota of Asheville customers the full Fred Anderson Family Plan – valued at over $1,000 in first few years – It includes: 3 Day Peace of Mind Guarantee, Lifetime loaner vehicles, Lifetime oil changes, 30 Day / 1,000 mile Powertrain Guarantee, and Loyalty discounts – for qualifying vehicles (please see dealer for details).
Anderson Automotive Anderson Automotive Group is a family-owned and operated business in North and South Carolina. The group owns eight (8) dealerships: Nissan stores in Asheville and Raleigh; Toyota stores in Raleigh, Sanford, Asheville - North Carolina, and Charleston SC; Prestige Subaru in Asheville, NC; and a Kia store in Raleigh, NC.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 336 reviews
February 14, 2023
Contacted dealer about used Toyota Platinum. They were quick to reply however when ask a few questions about the car I got nothing even though I was contacted by two managers asking how could th They were quick to reply however when ask a few questions about the car I got nothing even though I was contacted by two managers asking how could they make this deal work. After not getting any feedback from the dealer I decided to make the hour and half drive to the dealership to see the car in person only to find it no longer on the lot. More
by SHY
Employees Worked With
Online Sales Consultant, GM, Sales Director
February 04, 2023
My buying used car experience was Outstanding! From the beginning with On-Line Rep Jessica Jacks who was very helpful taking me through the used car inventory and answering questions about the car From the beginning with On-Line Rep Jessica Jacks who was very helpful taking me through the used car inventory and answering questions about the cars. Juan Perozo was absolutely the best sales Rep I've ever worked with. He went out of his way to provide excellent service and was very helpful on every detail and beyond involved in the purchase. The Used Car Manager, Adam Hicks, was also very open and transparent about the sale and price. Alexi the finance rep and also did a terrific job. Adam and Juan were even helpful on training ideas for our Newfoundland dog. The dog was in the building and had a great time with all the friendly employees. The whole process was Five Stars from beginning to end!! Ron Gallaway More
by Ron
Employees Worked With
Jessica Jacks, Juan Perozo, Adam Hicks and Alexe
January 22, 2023
It was a pleasure to buy our 2022 Prius here. Our salesperson Michael was professional, attentive and courteous throughout, from searching for the right car to the final purchase. He made buying Our salesperson Michael was professional, attentive and courteous throughout, from searching for the right car to the final purchase. He made buying from Fred Anderson Toyota easy! Definitely recommend the dealership! More
by Kish
Employees Worked With
Michael Owenby
July 10, 2022
I purchased a new Camary in 2012 have always had it serviced here.I have 48,000 miles I made a appointment for a oil change and state inspection .When I arrived I was asked you don't drive much do y serviced here.I have 48,000 miles I made a appointment for a oil change and state inspection .When I arrived I was asked you don't drive much do you have you considered upgrading Which I said no. After waiting for awhile I was told my car would not connect to the OBD for inspection if I wanted to wait it could be diagnosed. I Decided against that when I got in the car my odometer had been tripped I took it to a mechanic he set the odometer back scanned it and found no codes hooked it up and everything passed inspection. I WILL NOT BE GOING BACK TO FRED ANDERSON FOR SERVICE AGAIN More
by Grizzley42
Employees Worked With
Gabe Offermann
May 03, 2022
Tried to work with Gabe on a marketing problem and he was less than professional. Got combative and a tad condescending at the end of the call, I really don't know think he's going to keep his word and take less than professional. Got combative and a tad condescending at the end of the call, I really don't know think he's going to keep his word and take care of the problem. More
by Nrambo
Employees Worked With
Gabe Offermann
March 21, 2022
Bought a 2022 Camry TRD was never told that it doesn't come with navigation I travel all the time for my job and now I gotta plug my phone in every time I want a map I can have every other stupid thing in come with navigation I travel all the time for my job and now I gotta plug my phone in every time I want a map I can have every other stupid thing in the car but today's modern technology can't have a map Should have been told that up front and never what about the car More
by blanchardc74
Employees Worked With
Michael Owenby
February 22, 2022
Bryan the Toyota Guy, Ethan Phillips, Aleksey Davidchuk, Austin Wood and everyone else I’ve worked with at Fred Anderson Toyota of Asheville has been amazing. From Express service to finance, Sales and ever Austin Wood and everyone else I’ve worked with at Fred Anderson Toyota of Asheville has been amazing. From Express service to finance, Sales and everything inbetween I have not been happier buying cars. Bryan Cooper has take time over numerous car deals to Help me weigh the pros and cons of my purchase and put a voice of reason with zero pressure into it. He knows I sometimes can be a tad impulsive and has really helped keep my head level. Even when one car wasn’t great and just didn’t fit my needs or my business, he made sure I got the highest buy back offer around, including selling my self. Bryan has become a good friend and I fully trust Fred Anderson to take care of me as a customer. Even if I hadn’t bought a number of cars for my self and my business Thank you guys!! More
by travlincub
Employees Worked With
Bryan Cooper, Ethan Phillips
February 01, 2022
I’ve held off writing a review since buying last summer. I wanted to give it 6 months & see if things improved. They haven't. From the ‘You’re not gonna get a better deal’ type sale with this ‘18 Corolla L I wanted to give it 6 months & see if things improved. They haven't. From the ‘You’re not gonna get a better deal’ type sale with this ‘18 Corolla Le’mon, many service trips & warranty refusals, I’m stuck with a poorly made, unreliable car. I should’ve learned from my first used car purchase from them. But, that one felt solid and ran well enough- until it didn’t. Which is why I took it back thinking ‘Toyota will make it right’. Hasn’t happened. Initially, I noticed someone did a shoddy silver paint job covering damaged interior & was told they wouldn’t fix it because it was ‘cosmetic’ & they “couldn’t put more money into it”. I also asked about the trunk seals that were torn/ripped and was told the same thing. Seals prevent water damage; Its not “cosmetic” & should have been replaced. They still haven’t been. Problems only continued. I found shattered auto glass under the floor mats a month after buying the Corolla so I know something happened to this car before I got it. During one of my early visits, I asked the service guy “What can be done about this car?” to which he replied “There’s nothing that can be done now except fix it.” But they won’t/can’t/don’t care. Many service department communication problems early on so the manager said to call/email him directly. Took a week to get a response. On my second or third service visit, I had to go back to sales guy & get the owners manual/vehicle maintenance book after the service fella I dealt with that day said “Well, if you look in your manual, it says…”. I told him “I would if I had one”. He was unprofessional and condescending. Its already needed a new catalytic converter (it wasn’t stolen), new battery because several mornings it wouldn’t start this winter. Recently, the headliner has started detaching across the windshield so much that I can stick my finger in it. Their warranty company refused it claiming ‘its cosmetic’. Its not, its a driving hazard the more it detaches. This is ludicrous. While paying for the new battery, the nice fella says “Toyota paid for the oil change and tire rotation…”. I replied, “No, I paid for it buying the maintenance plan.” But I need my only vehicle to start on cold mornings to take my kids to school and go to work so I had to pay for a new one. I get he was only doing his job & was one of the nicer guys I’ve dealt with there but enough with the scripted, feel-good verbiage. Its misleading to the other customers, so I corrected him. As for the “Lifetime Loaner” deal, only one time did I get a ‘loaner car’. A few other times, I had to pay for it as a ‘rental’. I’m a single, widowed Mom of two school aged kids & a home care worker. I need reliable transportation to care for all the people who depend on me. Why claim to have ‘loaner’ cars when that is really not the deal? I either miss a day of work or have to go Saturdays so I don’t have to ‘rent’ another ‘loaner’ car. On a Saturday visit, it was fairly entertaining that a Prius caught fire because of faulty wiring (from what the service person said) in the employee parking lot. I digress, I’m paying a LOT for this car, the Toyota Certification, the Family Plan’ & ‘Additional 100k mile Warranty’. I feel completely scammed with this purchase. Toyotas used to be my ‘go-to’ but seem to have gone the way of Saturn in the late 90’s. Its a shame. They used to be one of the more affordable & reliable vehicles. My Tercel from the 1980’s was far better made than this 2018 Corolla. I’m seriously disappointed with the dealership as a whole, the Family/Maintenance Plans & the additional 100k mile warranty I was told would prevent me from paying a lot of out of pocket costs over the life I own this Corolla Le-mon. I thought it’d be a ‘good enough’ car for my line of work and feel safe letting my daughter drive it as her first car. Unfortunately, it is neither. Toyota needs to step up. More
by Disappointed Customer
Employees Worked With
Sales, Finance & Service Department
January 22, 2022
Just bought a 2016 Toyota Sienna Ltd with AWD ,everything I wanted.My agent was on the lookout if one came in.When it did he made sure I was the one to get it.Very thorough and kind.I have worked with the ma I wanted.My agent was on the lookout if one came in.When it did he made sure I was the one to get it.Very thorough and kind.I have worked with the maintenance and repair part of Fred Andersen Asheville and it too has been a good experience. More
by anatolere
Employees Worked With
Bryan Cooper
