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Fred Anderson Toyota of Asheville
Asheville, NC
336 Reviews
We're proud to be a member of the Anderson Automotive Group and offer Toyota of Asheville customers the full Fred Anderson Family Plan – valued at over $1,000 in first few years – It includes: 3 Day Peace of Mind Guarantee, Lifetime loaner vehicles, Lifetime oil changes, 30 Day / 1,000 mile Powertrain Guarantee, and Loyalty discounts – for qualifying vehicles (please see dealer for details).
Anderson Automotive Anderson Automotive Group is a family-owned and operated business in North and South Carolina. The group owns eight (8) dealerships: Nissan stores in Asheville and Raleigh; Toyota stores in Raleigh, Sanford, Asheville - North Carolina, and Charleston SC; Prestige Subaru in Asheville, NC; and a Kia store in Raleigh, NC.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 336 reviews
July 16, 2016
Matthew Purcell I have been looking for a vehicle for 3 months, trying countless makes and models to suit my physical limitations without success until I visited this I have been looking for a vehicle for 3 months, trying countless makes and models to suit my physical limitations without success until I visited this dealer (a second time). Matthew Purcell was very patient and thoughtful during the whole process, even setting my blue tooth up for me after the sale. I would definitely recommend Matthew if you go to this dealer. More
by Terry Graber
Employees Worked With
Matthew Purcell
July 13, 2016
Integrity It's hard to find a dealership with integrity. Jim Barkley Toyota is a great place for all your automotive needs! I would never go anywhere else. It's hard to find a dealership with integrity. Jim Barkley Toyota is a great place for all your automotive needs! I would never go anywhere else. More
by Markar
Employees Worked With
Jason and Justin and Colby
July 11, 2016
long day to get my car serviced Maybe it was a bad day, but I had a very long day at Jim Barkley Toyota last week. They did say it would take 2 hours when I arrived. I do not live th Maybe it was a bad day, but I had a very long day at Jim Barkley Toyota last week. They did say it would take 2 hours when I arrived. I do not live that far away, but I did not want to take another day to get my car serviced. My service light was on and I needed new tires. I also got an oil changed. But this took four hours. Jim Barkley did walk past and asked how we were. One man told him to get more help. But he did not respond. I walked around the dealership several times. I looked at trucks since I am hoping to buy a new one in the spring to tow a little camper. I was sitting in the trucks and trying to figure out how the back seats went done and how the back truck covers opened up. Not one salesman showed up to ask if I had any questions. Yes, I am an old lady,, and apparently invisible. Almost four hours late, finally I was able to settle my bill only to find out that their computers were down. This had been ongoing all day and maybe was the reason why they were so slow in repairing my car. I have been working with computers for a couple of decades, so I understand the issues. But I also got the impression that this was not something unusual, but something ongoing. One of the staff said she wanted to quit. Another complained that they again would have a long day, longer than usual. And one was almost in tears. And the IT guy was out to lunch and could not be reached. Why do companies not have any plan in place when their computers go down. This was not a electrical issue, the lights were on. I expect someday, the grid will go down in certain areas, but to not have a plan in place is wrong. And if this is an ongoing issue then something needs to be done. Their were people from all over the state and many had traveled more than a few miles. The last time I was there I asked about a recall issue and they told me that I would have to make an appointment and come back because they did not have the part in stock. Needless to say, no I did not go back. This has not been fixed and they have not even asked about this or other recalls and if they were repaired. You would think that they would have a record somewhere. I hope I never have to go back, and I will not be buying a Toyota truck. I got new tires and agreed to pay an additional price to have them balanced. They were not balanced. Now my tires have a flapping noise. More
by lindaleea
Employees Worked With
service
November 02, 2015
Unreliability Before I bought vehicle had unbalanced tires, said they fixed before I bought it. Time for tire rotation & after shimmy is back. Unwilling to fix, sai Before I bought vehicle had unbalanced tires, said they fixed before I bought it. Time for tire rotation & after shimmy is back. Unwilling to fix, said would unrotate tires, seriously, you said you fixed it before I bought it and now doesn't stand behind it More
by Thehawkstc
Employees Worked With
Service
September 10, 2015
January Purchase In January of this year I was looking to trade my Nissan 350Z for another usable auto. I stopped by this dealership and after an hour of looking i fo In January of this year I was looking to trade my Nissan 350Z for another usable auto. I stopped by this dealership and after an hour of looking i found a Chrysler 300S. It took about an hour and I had a deal in hand with no add on fees , as other dealers have. More
by BlueRidge
Employees Worked With
I don't recall any specify employees but all were great that I worked with
July 08, 2015
Best Car Dealer Experience Ever! I stopped by on July 3rd and the place was slammed with customers. I now can see why. Even on the eve of a holiday weekend, they found time to honor m I stopped by on July 3rd and the place was slammed with customers. I now can see why. Even on the eve of a holiday weekend, they found time to honor me with the same customer attention I would have gotten on any other day. Hands down, the best car buying experience ever. No muss, no fuss. What a great way to get into my first Toyota! More
by mckrob
Employees Worked With
Scott
July 07, 2015
Blown Away!!! From the time I visited the dealership (on a holiday weekend) till the purchase of my new Camry was amazing... not expecting to get very much informa From the time I visited the dealership (on a holiday weekend) till the purchase of my new Camry was amazing... not expecting to get very much information on a holiday weekend was just not the case. I got emails regarding my interest...was directed on what forms to fill out on line....entire encounter was easy...smooth...awesome....the best car experience ever!!! Kuddos to Jim Barkley Toyota especially Lori Brady "New Car Sales Manager"...my personal car dealer!!!! More
by CJMassey
Employees Worked With
Lori Brady
October 15, 2014
Do it yourself Went in and was given the opportunity to drive a Corolla, but with no idea what the features or options were. Given the key, taken to the car, and le Went in and was given the opportunity to drive a Corolla, but with no idea what the features or options were. Given the key, taken to the car, and let go for 30 minutes. I figured out on my own some of the features (such as the option to shift on my own even with the automatic). Although I like the idea of not haggling, the prices marked were at best average and I really didn't like being left totally to my own devices. More
by pabdreamer
Employees Worked With
Not sure..
July 08, 2014
Used Car Purchase The employees at Jim Barkley Toyota were incredibly professional and helpful for our purchase of our used Highlander. They did not push and really to The employees at Jim Barkley Toyota were incredibly professional and helpful for our purchase of our used Highlander. They did not push and really took our needs into consideration. It was an excellent buying experience. Danny Youngblood could not have been more on point for our family. More
by cmzinn
Employees Worked With
Danny Youongblood
July 07, 2014
2014 Tacoma Buying Experience I bought a new 2014 Toyota Tacoma from Jeff H in New Car Sales. I have bought several vehicles previously from other dealerships and this is by far th I bought a new 2014 Toyota Tacoma from Jeff H in New Car Sales. I have bought several vehicles previously from other dealerships and this is by far the has been the best. The prices are already on the car so it takes the guess work out! Jeff was very cool and was able to answer all my questions. They got me to the payment that I wanted to be at. Thanks guys for making the process so stress free and quick! More
by nick.y
Employees Worked With
Jeff , Mark Sexton
