Fred Anderson Toyota of Asheville

Heading to Bryan Easler Toyota I am a previous Jim Barkley customer before Fred Anderson bought them out so I have an idea how a Toyota dealership should treat their customers. It's I am a previous Jim Barkley customer before Fred Anderson bought them out so I have an idea how a Toyota dealership should treat their customers. It's hard to believe how badly I was treated by the new dealership. I called to schedule a service appointment and was transferred to a service center (who knows where). They couldn't find my record through a phone #, when I offered to tell them my name they said they didn't use those. I called back to ask to speak to someone in house and was transferred back to 'no mans land'. I called again to ask if they had my records in house and she said yes and to hold. So I held for 10 minutes and after no one picked up I called back and explained what happened- she said to hold and we went through it all again. Maybe she could have taken my name and # the 4th time I called?! It was pretty obvious that she could have cared less. I have a 2002 Camry I purchased from Jim Barkley and plan on purchasing a new Toyota in the coming year. Thankfully Bryan Easler is just down the road in Hendersonville and I will obviously be going there!! More

Purchase of new vehicle Ty was excellent and so was Kathy Branch. Great overall experience. Our new car was clean and ready for us when we arrived to the dealership. Ty was excellent and so was Kathy Branch. Great overall experience. Our new car was clean and ready for us when we arrived to the dealership. More

Vehicle appraisal Was told I could get the state form filled out for my very over evaluated car, came per instruction only to be told that since the dealership was sold Was told I could get the state form filled out for my very over evaluated car, came per instruction only to be told that since the dealership was sold the wouldn't do it. They are an authorized dealership and could do it but chose not to. Watch out; things changing here maybe not for the better? More

Great!!! Five star I am very please with the work that was done over the years to my 4 runner limited and truck. So much so purchased our new 4Runner limited from new ow I am very please with the work that was done over the years to my 4 runner limited and truck. So much so purchased our new 4Runner limited from new owner Fred Anderson Toyota and Lori B was great and we say yes best place to buy new or used cars !!! Thank You More

Service Gouge Recent service was 58.32% higher than the same service with Jim Barkley...on top of that they did not reset the maintenance reminder resulting in an 1 Recent service was 58.32% higher than the same service with Jim Barkley...on top of that they did not reset the maintenance reminder resulting in an 1hr 12 min return trip to get it reset...never again! More

Very great experience Salesman was not pushy very calm and very helpful. Did not feel pressured and they addressed all my concerns. They took their time with me and did not Salesman was not pushy very calm and very helpful. Did not feel pressured and they addressed all my concerns. They took their time with me and did not rush my decision. Salesman was Jeff Haskins this was not an option below but he did a very thorough and great job. More

Great experience Everyone was extremely helpful through the whole process! From picking a car, test driving, paperwork and understanding the new car buttons, everyone Everyone was extremely helpful through the whole process! From picking a car, test driving, paperwork and understanding the new car buttons, everyone was over the top. Big kiddos also on their waiting facilities and play room for little ones, kept our little one busy in the waiting periods. More

These people make me feel like I am part of their family. This company is the best Dealer that I have ever done business with They care about their customers and go the extra mile to prove it! This company is the best Dealer that I have ever done business with They care about their customers and go the extra mile to prove it! More

Great new car buying experience We had a great experience at Fred Anderson of Asheville. The process was easy, and everyone was very friendly and nice. Our sales manager Lori made th We had a great experience at Fred Anderson of Asheville. The process was easy, and everyone was very friendly and nice. Our sales manager Lori made things really simple for us. More

Easy car buying experience Curtious sales staff, desired car in stock, third car we purchased here, so I believe we will be back. I hope new ownership keeps the great service st Curtious sales staff, desired car in stock, third car we purchased here, so I believe we will be back. I hope new ownership keeps the great service staff from the past More