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Fred Anderson Toyota of Asheville

Asheville, NC

2.7
336 Reviews
We're proud to be a member of the Anderson Automotive Group and offer Toyota of Asheville customers the full Fred Anderson Family Plan – valued at over $1,000 in first few years – It includes: 3 Day Peace of Mind Guarantee, Lifetime loaner vehicles, Lifetime oil changes, 30 Day / 1,000 mile Powertrain Guarantee, and Loyalty discounts – for qualifying vehicles (please see dealer for details). Anderson Automotive Anderson Automotive Group is a family-owned and operated business in North and South Carolina. The group owns eight (8) dealerships: Nissan stores in Asheville and Raleigh; Toyota stores in Raleigh, Sanford, Asheville - North Carolina, and Charleston SC; Prestige Subaru in Asheville, NC; and a Kia store in Raleigh, NC.
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777 Brevard Rd

Asheville, NC

28806

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Showing 336 reviews

July 03, 2017

Purchase of new vehicle Ty was excellent and so was Kathy Branch. Great overall experience. Our new car was clean and ready for us when we arrived to the dealership. More

by #1dad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty Coxie
Jul 03, 2017 -

Fred Anderson Toyota of Asheville responded

Thank you so much for your purchase and for your feedback. We look forward to seeing you again soon and hope you love your new vehicle!

June 12, 2017

Vehicle appraisal Was told I could get the state form filled out for my very over evaluated car, came per instruction only to be told that since the dealership was sold More

by SRB
Recommend Dealer
No
Employees Worked With
No employee
Jun 12, 2017 -

Fred Anderson Toyota of Asheville responded

We are concerned about your recent feedback and would like to speak with you about your experience. Providing excellent customer satisfaction is one of our core principles and we want to ensure we are doing everything possible to provide that to all of our customers. Please reach out to our Service Director, Carla Robinson at (828) 423-2046.

June 07, 2017

Great!!! Five star I am very please with the work that was done over the years to my 4 runner limited and truck. So much so purchased our new 4Runner limited from new ow More

by Davidinden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori B
Jun 08, 2017 -

Fred Anderson Toyota of Asheville responded

David, Thank you so much for your service business over the years and for your most recent purchase. We hope you love this 4Runner as much as you loved your last one and that you'll come back to see us soon!

June 06, 2017

Service Gouge Recent service was 58.32% higher than the same service with Jim Barkley...on top of that they did not reset the maintenance reminder resulting in an 1 More

by wontbeback
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Express service employees
Jun 07, 2017 -

Fred Anderson Toyota of Asheville responded

We are truly sorry about your most recent experience in our service department and are very disappointed to hear that you are considering another dealership for service. Though we changed ownership, our staff is the same and will continue to provide the same exceptional customer service you were used to as Jim Barkley. Again, we do apologize that we failed to deliver that level of service during your last visit. Our Service Manager, Jason Taylor has reached out to you to try to resolve this situation with you. If you would like to speak with him immediately please call him at (828) 210-3326.

May 13, 2017

Very great experience Salesman was not pushy very calm and very helpful. Did not feel pressured and they addressed all my concerns. They took their time with me and did not More

by Chaseb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Morgan
Jun 01, 2017 -

Fred Anderson Toyota of Asheville responded

Chase, Thank you so much for your feedback. We appreciate your business and hope to be able to serve you again in the future.

May 07, 2017

Great experience Everyone was extremely helpful through the whole process! From picking a car, test driving, paperwork and understanding the new car buttons, everyone More

by Jami542
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel, Jeff, Kelly and there were others I didn't get their names
Jun 01, 2017 -

Fred Anderson Toyota of Asheville responded

Thank you so much for your business and for your feedback. We look forward to seeing you and your little ones again soon!

April 28, 2017

These people make me feel like I am part of their family. This company is the best Dealer that I have ever done business with They care about their customers and go the extra mile to prove it! More

by Richard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arrion Summer
May 01, 2017 -

Fred Anderson Toyota of Asheville responded

Richard, Thank you so much for your 5-star review and for your recent purchase. Customer satisfaction is so important to us and your feedback lets us know we are doing our jobs right! Thank you again

April 16, 2017

Great new car buying experience We had a great experience at Fred Anderson of Asheville. The process was easy, and everyone was very friendly and nice. Our sales manager Lori made th More

by Sarita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cecilia, Lori, dani, and whisper
May 01, 2017 -

Fred Anderson Toyota of Asheville responded

Sarita, We are so happy to hear you had a great experience with us. We hope you love your new vehicle and that you'll come back to see us soon.

April 12, 2017

Easy car buying experience Curtious sales staff, desired car in stock, third car we purchased here, so I believe we will be back. I hope new ownership keeps the great service st More

by wraab
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Brady
May 01, 2017 -

Fred Anderson Toyota of Asheville responded

Thank you so much for your recent purchase and for your 5-star review. We sincerely appreciate your business and hope to serve you again soon.

November 23, 2016

service Great service!! I bought my Tundra back in May of 16 and brought back for sch. service in Nov. was very pleased to deal with Troy Moseley. Very smart More

by Mark Phillips
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Moseley
Dec 01, 2016 -

Fred Anderson Toyota of Asheville responded

Mark, Thank you so much for your business and for the positive feedback. We look forward to serving you again soon.

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