Fred Anderson Toyota of Asheville

Service department very inefficient, rude, & disrespectful This service department is a mess. I bought a truck from this place nearly a year ago, and since it's changed ownership, it has sucked royally. I made This service department is a mess. I bought a truck from this place nearly a year ago, and since it's changed ownership, it has sucked royally. I made an appointment for routine maintenance that my truck happily informs me about. Upon making the appointment I had first choice. The whole day was open at that point. Ok, 9:00 a.m. Just as they did the previous visit (and the time before that), they direct me to the wrong line. Therefore I wait in one line for a bit (thinking "oh, it should be alright. I have an appointment), then when I finally get up there I'm told "oh you need to swing around and get in the other line." Annoyed, I do so only to find the line backed up into the road. I wait. I wait. Finally after being ignored for a long time, around 9:20 someone finally asks if I need anything. I tell them I have a 9:00 appointment, but was directed to the wrong line. I get a response with something like "Oh well it's gonna be a while." I then ask what's the point of making appointment if I have to wait with all the other walk ins. The guy them reassures me that I'll get a guaranteed spot and it should take them less than an hour. I get out of the truck only to hear the guy's coworker say to him to just pull that one up there because "we're all out of appointment spots." That's crap. Dude just lied to my face. I sat and looked at my truck in the lot waiting for nearly 3 hour, because it hasn't even been started on. Eventually they got it up and said I needed an alignment (not covered). There's an easy $100 for them. Then when all done, no one directed me to my truck. I had to go looking for it. I actually intentionally set off the alarm with the key just to locate it. When I got in, the boneheads left my freaking headlights on. This place has got no organization and a bunch of yahoos working it. No communication with customers. They never properly tell me which service section to go to. Some of them are just plain rude. EVERY time I make an appointment I'm directed to the wrong place. This place needs a managerial overhaul. I do not recommend this place. Very inconvenient and disrespectful to customers. Honestly I'd rather have them say, "we screwed it up" rather than tell me some bs. More

Friendly I had a wonderful experience with Lori Brady while purchasing my 4Runner. She is both professional and kind. I would highly recommend her to anyone. I had a wonderful experience with Lori Brady while purchasing my 4Runner. She is both professional and kind. I would highly recommend her to anyone. More

Tacoma TRD Off Road Mr Aaron Sumner excellent salesperson to work with , ( this is the third purchase I have made with his help ). Also vehicle is excellent product excep Mr Aaron Sumner excellent salesperson to work with , ( this is the third purchase I have made with his help ). Also vehicle is excellent product except for area on driver side window molding which has become separated and will need attention. Pricing excellent along with all other persons I came in contact with when purchasing. More

bad experience Purchased a used vehicle got enticed by free maintenance. Drove 45 min one way to take in for "free" oil change. Arrived at fred Anderson Toyota only Purchased a used vehicle got enticed by free maintenance. Drove 45 min one way to take in for "free" oil change. Arrived at fred Anderson Toyota only to be told i would have a Three hour wait and i should have made an appointment. No thank you for the FREE oil change lol, half a tank of gas and two wasted hours of my day off with nothing accomplished but a terrible head ache...not so free. More

SERVICE Needed an oil change and tire rotation. Wait was around 2 hours, which was fine so we waited. Right at 3 hours later they brought car up and skid plat Needed an oil change and tire rotation. Wait was around 2 hours, which was fine so we waited. Right at 3 hours later they brought car up and skid plate was still hanging down and tires HAD NOT been rotated!! Not a print or anything on any of the rims, and flat spots were still in front. Service manager was asked to come and take a look, he basically said we were crazy and lying... SERVICE manager was a jerk! Will not be back!!! More

Service I had a 10:30 AM appointment for a 35,000 mile inspection minus the oil change, and a Buncombe County safety insp. After a hour and a half they tell m I had a 10:30 AM appointment for a 35,000 mile inspection minus the oil change, and a Buncombe County safety insp. After a hour and a half they tell me they couldn't do the inspection due to phone lines being down. I understand that but they could of told me instead of waiting till the end. I don't think it should have taken that long to do the work on my car when all they did is rotate the tires. Very bad service and commutations with the customers. More