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Fred Anderson Toyota of Asheville
Asheville, NC
336 Reviews
We're proud to be a member of the Anderson Automotive Group and offer Toyota of Asheville customers the full Fred Anderson Family Plan – valued at over $1,000 in first few years – It includes: 3 Day Peace of Mind Guarantee, Lifetime loaner vehicles, Lifetime oil changes, 30 Day / 1,000 mile Powertrain Guarantee, and Loyalty discounts – for qualifying vehicles (please see dealer for details).
Anderson Automotive Anderson Automotive Group is a family-owned and operated business in North and South Carolina. The group owns eight (8) dealerships: Nissan stores in Asheville and Raleigh; Toyota stores in Raleigh, Sanford, Asheville - North Carolina, and Charleston SC; Prestige Subaru in Asheville, NC; and a Kia store in Raleigh, NC.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 336 reviews
September 06, 2017
great dealership Staff friendly and courteous- no pressure to buy, great set department. Had to call and ask a different salesman (day off for mine) to take picture of Staff friendly and courteous- no pressure to buy, great set department. Had to call and ask a different salesman (day off for mine) to take picture of the sticker for the credit union and he was very helpful even though he was busy and the sending of the sticker had its problems. We have dealt with Jeff before and will continue to return to him. Great guy. More
by Glenda-Sam
Employees Worked With
Jeff Haskins
August 28, 2017
bad experience Purchased a used vehicle got enticed by free maintenance. Drove 45 min one way to take in for "free" oil change. Arrived at fred Anderson Toyota only Purchased a used vehicle got enticed by free maintenance. Drove 45 min one way to take in for "free" oil change. Arrived at fred Anderson Toyota only to be told i would have a Three hour wait and i should have made an appointment. No thank you for the FREE oil change lol, half a tank of gas and two wasted hours of my day off with nothing accomplished but a terrible head ache...not so free. More
by msmolton
Employees Worked With
Mark Sexton
August 22, 2017
Used car purchase I went in to buy a used vehicle. I purchased one rather quickly. I didn't realize there were a few problems with it till I drove it a few days. I c I went in to buy a used vehicle. I purchased one rather quickly. I didn't realize there were a few problems with it till I drove it a few days. I contacted Mr. Bugg within the five day bring back deal. I returned the vehicle and Mr. Mize helped me pick out an amazing vehicle which was a 2016 Corolla and only 25000 miles. I and my family are so happy with this purchase. I can't thank them enough for working with me and for providing me a safe, beautiful car which I hope to have a long time. More
by Barb
Employees Worked With
Jeffrey Bugg and Mr. Mize, Phil Morgan
August 19, 2017
SERVICE Needed an oil change and tire rotation. Wait was around 2 hours, which was fine so we waited. Right at 3 hours later they brought car up and skid plat Needed an oil change and tire rotation. Wait was around 2 hours, which was fine so we waited. Right at 3 hours later they brought car up and skid plate was still hanging down and tires HAD NOT been rotated!! Not a print or anything on any of the rims, and flat spots were still in front. Service manager was asked to come and take a look, he basically said we were crazy and lying... SERVICE manager was a jerk! Will not be back!!! More
by Gunter
Employees Worked With
Other
August 04, 2017
Service I had a 10:30 AM appointment for a 35,000 mile inspection minus the oil change, and a Buncombe County safety insp. After a hour and a half they tell m I had a 10:30 AM appointment for a 35,000 mile inspection minus the oil change, and a Buncombe County safety insp. After a hour and a half they tell me they couldn't do the inspection due to phone lines being down. I understand that but they could of told me instead of waiting till the end. I don't think it should have taken that long to do the work on my car when all they did is rotate the tires. Very bad service and commutations with the customers. More
by buddy
Employees Worked With
not sure at this time wife has car
August 02, 2017
Bad service Got there at 1000am left at600pm , for just oil change and tires.I talked to six associates all of them but two complained about there jobs, price was Got there at 1000am left at600pm , for just oil change and tires.I talked to six associates all of them but two complained about there jobs, price was not fair. More
by Chad Mcleod
Employees Worked With
Blake manager
July 29, 2017
Great people to help with your purchase From Carla to Scott and Whisper, a great experience and so different from the "smoke" that is blown at you in other dealerships. We have talked to se From Carla to Scott and Whisper, a great experience and so different from the "smoke" that is blown at you in other dealerships. We have talked to several different dealerships but ended up coming back "home' to Fred Anderson. We stared dealing at this Toyota dealership in 1993 when it was a reasonably new Jim Barkley dealership. Have never been disappointed with the service and relationships that have been developed over the years. Thanks everyone!!! More
by Ron
Employees Worked With
Carla Robinson, Scott Gray, Kathy Branch and Whisper...
July 28, 2017
Fred Anderson Toyota not living up to expectations I had loved my experiences with Jim Barkley Toyota and had hoped this new ownership would value the customer as well. My husband took my car in for r I had loved my experiences with Jim Barkley Toyota and had hoped this new ownership would value the customer as well. My husband took my car in for routine maintenance and the following unfolded. He was told we needed new tires and one was damaged beyond repair from a nail. I called when he returned home to inquire about the Michelin warranty that came with my tires. I was told that they could not honor the warranty on my Michelin tires that I bought from them due to the fact that I did not have hard paper copies of all of my receipts and work. They said they could not rely on the documentation in their computer system , as it may not be reliable and verifiable. And that if I wanted copies I had to drive all the way there to show them my id. They also told me the nail in my tire was too bad and not fixable. It turns out the nail was not even puncturing the tire and was simply in the tread. Also Michelin says they are fine with the records maintained by the dealer for proof of warranty. I too will be searching for someone else to do my repairs and am glad there is another Toyota option in this area as we are looking to replace our 4WD in the next year. The customer service call experience is not what it used to be, and this took place after the "switch in call centers". I will say that when speaking with the service manager, Joe Baker, he assured me that I had been given incorrect information and he gladly emailed me a copy of my records. He was a shining light in the midst of frustration. If they had not lied about the amount of damage done by the nail I would have possibly given them another chance. I am sending a written letter to Mark Sexton, GM as well in hopes that this can be a learning moment for those that answer the phones. Unfortunately they are costing this dealership business. More
by Mountaincat
Employees Worked With
Several different customer service phone attendants and finally Joe Baker in service.
July 21, 2017
Very Streamlined process Everything went very well and I was pleased to get the exact vehicle I had wanted. My only complaint was the negotiation of the finance rate. Wherea Everything went very well and I was pleased to get the exact vehicle I had wanted. My only complaint was the negotiation of the finance rate. Whereas my credit score is above 800; I still had to discuss and negotiate a good rate. That part was irritating. But, The support staff and sales person were very accommodating. More
by Camrygirl
Employees Worked With
Lori Brady
July 14, 2017
Heading to Bryan Easler Toyota I am a previous Jim Barkley customer before Fred Anderson bought them out so I have an idea how a Toyota dealership should treat their customers. It's I am a previous Jim Barkley customer before Fred Anderson bought them out so I have an idea how a Toyota dealership should treat their customers. It's hard to believe how badly I was treated by the new dealership. I called to schedule a service appointment and was transferred to a service center (who knows where). They couldn't find my record through a phone #, when I offered to tell them my name they said they didn't use those. I called back to ask to speak to someone in house and was transferred back to 'no mans land'. I called again to ask if they had my records in house and she said yes and to hold. So I held for 10 minutes and after no one picked up I called back and explained what happened- she said to hold and we went through it all again. Maybe she could have taken my name and # the 4th time I called?! It was pretty obvious that she could have cared less. I have a 2002 Camry I purchased from Jim Barkley and plan on purchasing a new Toyota in the coming year. Thankfully Bryan Easler is just down the road in Hendersonville and I will obviously be going there!! More
by LeslieL
Employees Worked With
Receptionist
