Fred Anderson Toyota of Asheville

Scam artist - they are averaging 10k+ in mark ups. Don't EVER buy from these guys. Locals go to Tennessee or South Carolina to get a real Toyota dealer that is not going to ruin the value of your car. Don't EVER buy from these guys. Locals go to Tennessee or South Carolina to get a real Toyota dealer that is not going to ruin the value of your car. More

Grease all over outside door. inside door carpet.all over door jam.that how they took care of my truck.after spending 1,200.27 thought I give them a try.no thanks inside door carpet.all over door jam.that how they took care of my truck.after spending 1,200.27 thought I give them a try.no thanks More

Once I walked into the dealership a very kind and helpful salesman Steve helped me to find the right vehicle for me. He was very helpful in getting to take care of a small issue with the used vehicle. So he salesman Steve helped me to find the right vehicle for me. He was very helpful in getting to take care of a small issue with the used vehicle. So he arranged to have my mom and I taken to the mall while my vehicle was being worked on. He was amazing. When I called him during the week he always called me back. Great service, great employee, thank you Fred Anderson Toyota! I highly recommend you all! More

My wife and I bought a used car there on 3/3/23. Austin was our sales person and Alex was our finance person. We didn't want the extended warranty but it got put on the loan and when we told them we Austin was our sales person and Alex was our finance person. We didn't want the extended warranty but it got put on the loan and when we told them we wanted to take it off, we were told we can take it off anytime. They said they would send us an email with instructions on how to cancel. That never happened. We have called over 15 times and left multiple voicemails since then trying to get in contact with them to get the warranty taken off the loan but no one has called us back. We have tried to email and call. I filled out a form online to try to contact a manager and within 2 minutes I got a call because they thought we wanted to buy a car. They have zero integrity and do not take care of the customer after the sale. They are very good at taking your money but you will get no help after you give them a check. Stay away from this dealership and spend your money else where. More

Just. ... go somewhere else. Literally anywhere else. If you choose to do business with Fred Anderson Toyota, be prepared to be ignored by their "Manager ... go somewhere else. Literally anywhere else. If you choose to do business with Fred Anderson Toyota, be prepared to be ignored by their "Manager" Josh Cassano when you need an issue addressed. It's going on 6 weeks with no resolution, and multiple times that he doesn't reply to texts/calls. I should have listened to the multitude of previous customers who told me not to do business with this dealership. Every person I have vented my frustrations to has had similar or worse interactions with Fred Anderson Toyota of Asheville. I was prepared for the typical tactics that salesmen use but this group had to be told no repeatedly before they got the point. I would ask "how do they sleep at night knowing how awful they treat people?", but honestly they probably just take some melatonin and call it a night. The detail job to my car would have been done better if a toddler did it. Of course, that's "not" the dealerships fault as they pay someone else to detail. Maybe if you're paying someone else to do a job, be sure they are doing the job right. I would request that you look into how your salesmen and managers operate, but I'll just assume upper management is fully aware and just doesn't care.. Do better, Fred Anderson Toyota. For everyone else, just go somewhere else to buy your next vehicle. More

Traded in my truck and purchased a pre owned vehicle. Car drives great but head end/radio unit is broken. I was told 1-2 days for a replacement, after a month of waiting for an update I was told it would Car drives great but head end/radio unit is broken. I was told 1-2 days for a replacement, after a month of waiting for an update I was told it would be 5 months (lol). They offered me 900 dollars plus another 100 for installation 😆… The replacement is min 1200 bucks and install at least 200. Todd (William) Stamey not only flat out lied about the backorder time, I confirmed a 3-4 day lead time with Prestige Subaru which is OWNED BY FRED ANDERSON… He low balled the offer and whined about his cost as if my cost had zero relevance to the situation. Sorry Todd I guess I didn’t realize I bought the car at the dealerships cost 🙄. Still haven’t heard back from them about a replacement have given up hope. They did offer me 1200 and a free installation if I can source a radio but only if I can provide a receipt??? I have to spend my own money in order to get what I’ve already paid for. Consider that for a sec before you decide to visit Fred Anderson Toyota. There are much better dealerships to go to avoid this place at all cost they 100% will lie and attempt to cheat you. More