Fred Anderson Toyota of Asheville

numbers players. shows 1 price and is 3000 more!!! trade in value was a joke got 2 and 1/2 more at toyota of bristol. shows 1 price and is 3000 more!!! trade in value was a joke got 2 and 1/2 more at toyota of bristol. More

We have 2 Toyota hybrids and have always had them serviced at Toyota of Asheville. On 6/26/23, we made appointments for both cars to have an oil change and tire rotations. The appointments were for 1 serviced at Toyota of Asheville. On 6/26/23, we made appointments for both cars to have an oil change and tire rotations. The appointments were for 1:00 and 1:15. At 2:00, neither car had been taken into a bay. The first one was finished at approximately 2:30. When I got home, I noticed that I had not received the video of the inspection. My husband finally went to the service desk at 3:00 to ask when his car might be ready. His service adviser didn't answer him, so the adviser sitting next to him finished the paperwork and checked him out. Nothing was said about recommendations for any further work. He did receive a video about the inspection. It showed that both the engine air filter and the cabin air filter were dirty and needed to be replaced. No one at Anderson shared that information with him and they put both dirty filters back in the car! I called a service manager, who was very polite and helpful. He apologized and said we could bring my husband's car back, purchase both filters, and they would replace them without additional labor charge. Their charge for the filters was much higher than we could buy them elsewhere, so that is what we did and my husband replaced them himself without having to drive back to Anderson and wait another 2 hrs. We were used to the customer service at Jim Barkley and will never go back to Anderson for either service or purchase of another vehicle. It is not that much farther to go to Easler in Hendersonville. More

I just purchased a new 2023 Tacoma Sport today. Richie Kowolski was my salesman and he was excellent at helping me with my purchase. He was knowledgeable and very courteous and didnt mind going t Richie Kowolski was my salesman and he was excellent at helping me with my purchase. He was knowledgeable and very courteous and didnt mind going the extra mile for me answering my questions and helping the buy go very smoothly. I am very happy with my new truck and working with Richie was a great experience. I highly recommend him to help you with your new vehicle purchase. Four stars!! More

Shelby, the salesperson in used cars was a pleasure to work with. W Todd Stamey, the finance guy was a different thing. I was hesitant to buy an extended warranty and he was very persistent to know why. I work with. W Todd Stamey, the finance guy was a different thing. I was hesitant to buy an extended warranty and he was very persistent to know why. I just felt like I was getting fast talked. I had 2 questions... can the car get worked on here and is the convertible covered. Yes to both. But after 2 days of vacation time from work and $200 diagnostics from the infiniti dealer in SC, the correct answer would have been some things can be worked on here and no part of the convertible is covered by the warranty. Should have listened to my gut. More

Crystal Messer was awesome to deal with during this process. Her communication style was the key to this sale. Crystal was open, honest and sincere. I was there 3 years ago. It wasn't all bad then but, process. Her communication style was the key to this sale. Crystal was open, honest and sincere. I was there 3 years ago. It wasn't all bad then but, I ended up buying somewhere else. This time I was lucky I ended up with Crystal and she made the difference. She didn't one time play the common numbers game with me that other dealers do. In my 30 years of buying trucks, this has only happened twice. No fussing, no back and forth to someone else for hours, no stalling, no games. The whole experience was great. I believe Crystal said she just started as a salesperson for Toyota. If that's the case, Fred Anderson Toyota made a great hiring decision. If she didn't have the answer to a question I had, she would get the answer in minutes. Thank you, Crystal, for making an experience that usually stressful, a good one instead. You are very much appreciated. More