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Fred Anderson Toyota of Asheville
Asheville, NC
340 Reviews
We're proud to be a member of the Anderson Automotive Group and offer Toyota of Asheville customers the full Fred Anderson Family Plan – valued at over $1,000 in first few years – It includes: 3 Day Peace of Mind Guarantee, Lifetime loaner vehicles, Lifetime oil changes, 30 Day / 1,000 mile Powertrain Guarantee, and Loyalty discounts – for qualifying vehicles (please see dealer for details).
Anderson Automotive Anderson Automotive Group is a family-owned and operated business in North and South Carolina. The group owns eight (8) dealerships: Nissan stores in Asheville and Raleigh; Toyota stores in Raleigh, Sanford, Asheville - North Carolina, and Charleston SC; Prestige Subaru in Asheville, NC; and a Kia store in Raleigh, NC.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 340 reviews
October 16, 2018
Excellent buying experience I recently purchased a used car from the Fred Anderson dealership. It was easy, efficient and hassle free. I feel like I got a great price on my car, I recently purchased a used car from the Fred Anderson dealership. It was easy, efficient and hassle free. I feel like I got a great price on my car, and I was given a fair price for my trade in. Thanks again! I am enjoying my 4Runner. More
by ycde
Employees Worked With
Jesse Turner
September 30, 2018
Thumbs up for Jesse Turner Jesse Turner sold us a Toyota Rav 4 for our daughter who is in college. The price was a bit high but after taking the vehicle to our personal mechani Jesse Turner sold us a Toyota Rav 4 for our daughter who is in college. The price was a bit high but after taking the vehicle to our personal mechanic at Import Connection and reading the car fax we decided to buy it. There were a few things that needed to be done before we agreed to purchase the vehicle. Jesse was able to get everything done.. all the paperwork went quick. Jesse said if we ever need anything, please call him. More
by Ledford
Employees Worked With
Jesse Turner
July 21, 2018
Would Not Recommend I would not recommend Fred Anderson Toyota of Asheville to anyone if you plan on servicing your vehicle here. Thanks to the service department I am st I would not recommend Fred Anderson Toyota of Asheville to anyone if you plan on servicing your vehicle here. Thanks to the service department I am stuck parking my brand new 2018 4Runner and was forced to buy a second vehicle to drive. The reason I have had to go out and buy a second vehicle is because my brakes have went out on me twice and I continuously get a burning brake smell to where people have came up to me in a parking lot and said it smells like my vehicle is on fire! I have taken it in to the service department several times on this issue over the past 10k miles and Toyota says that this is ‘normal’! I refuse to continue to put my 3 year olds and my own life at danger because of them! Yes I have called corporate, but they won’t do anything because they have called the service manager and he told her it was normal. They said my only option was to trade it in or sell it, which I refuse to put someone else’s life at danger like Toyota has done to mine and my daughters! There are several other issues with the vehicle that they say are ‘normal’ as well, but for the multiple brake failures to be ‘normal’ is a huge safety concern and uncalled for! More
by Dani49
Employees Worked With
Jason
July 12, 2018
disappointed I called on Saturday, July 7 about a new listing for a Nissan Frontier 2010. It was being detailed. I came to the dealership on Monday shortly after I called on Saturday, July 7 about a new listing for a Nissan Frontier 2010. It was being detailed. I came to the dealership on Monday shortly after it was returned from detail. I wanted to have my own mechanic check it out prior to making a purchase. The salesman said that would have to wait until the dealership had completed mechanical checks. I told him I would want the vehicle just pending my mechanic check. The salesman said nothing about holding it with a deposit. I called the salesman Tuesday afternoon leaving a voice mail and did not receive a return call. I called the salesman Wednesday afternoon leaving a voice mail and did not receive a return call until this morning (Thursday). He told me that someone had already placed a deposit on it prior to my visit which had not been posted on the sales board. He offered an "up sale" to a newer model that was not in my price range. I declined. More
by Mcduff123
Employees Worked With
Ronnie
July 09, 2018
Smooth easy and no hassell I went in with anxiety and left with exactly what I wanted feeling great about the entire experience! I would recommend to anyone for any vehicle need I went in with anxiety and left with exactly what I wanted feeling great about the entire experience! I would recommend to anyone for any vehicle need. More
by Jcd0105
Employees Worked With
Jesse turner
July 04, 2018
New review Edited review: I first wrote a review not being happy with the service I had received. I got in touch with Fred Anderson Toyota Asheville shortly afte Edited review: I first wrote a review not being happy with the service I had received. I got in touch with Fred Anderson Toyota Asheville shortly after this review was posted. We got to clear some stuff up, and even though I was not pleased with the misunderstanding that seemed to be the case, I am very pleased with the way Toyota has handled my case. This is the professionality I originally expected and I am happy that Toyota is working to uphold this and that customer service does matter to them. If you are stopping by, make sure you talk to Jeff Corpening who will take good care of you and follow up on you to make sure you are happy with your purchase. I am happy to be back with the Toyota crew, as the car itself (Toyota Camry) is absolutely top notch and I now know that customer service is a priority to them. More
by Liz
Employees Worked With
Jeff Corpening
June 30, 2018
Great buying experience We found a pre-owned 2014 Prius with low mileage and were very happy to get it. The salesman was very helpful in all details. We traded in our old car We found a pre-owned 2014 Prius with low mileage and were very happy to get it. The salesman was very helpful in all details. We traded in our old car with ease. We feel confident with the warranties we have, and with future service through this dealership. More
by tiario
Employees Worked With
Jesse Turner
May 18, 2018
Excellent Customer Service on a Major Repair It was time for me to change my timing belt on my Lexus ES 330. I was assigned Angel Pedi as my service coordinator. She was extremely professional It was time for me to change my timing belt on my Lexus ES 330. I was assigned Angel Pedi as my service coordinator. She was extremely professional and knowledgeable. I was confident in her ability to answer my questions on the technical issue of what else might need to be done. She checked in with me during the day regarding the progress. The car was finished at the time promised. I am thrilled to have a trustworthy dealer so close by to service my Lexus. I plan to request Angel the next time I bring my car in for service. More
by Alexandra
Employees Worked With
Angel Pedi
April 02, 2018
First Toyota Purchase I had a great experience with this dealership from beginning to end. Every person that I encountered starting with the internet e-price was very plea I had a great experience with this dealership from beginning to end. Every person that I encountered starting with the internet e-price was very pleasant and helpful. I feel I got a great deal on the RAV4 and I am glad I took the chance and went to this dealership. Thank you for making it such an easy stress-free experience. My Mom who is in her late 70's rode with me and everyone was so polite to her and made her feel at home - when a dealership is so respectful to older people - to me that is a first class dealership. Thank You! More
by Pam Roberts
Employees Worked With
Allen Blakemore
March 31, 2018
One of the Easiest Trades I've Ever Done llen did what was needed to finalize the deal . From start to finish took 4 days. Once at the dealer, which was a 3 hour drive for me, I only spent a llen did what was needed to finalize the deal . From start to finish took 4 days. Once at the dealer, which was a 3 hour drive for me, I only spent a couple of hours and was in the new car headed back to Atlanta. This was a hard to find auto that i had been looking for for 5 months. For this dealer to have made it so pleasant was an excellent experience. The only issue is predelivery inspection. There seems to be a delayed down shift to first gear after a complete stop after about 5 or 10 second and then a hard thud. I'm sure it's an easy adjustment but perhaps should have been caught when preparing the car for delivery. Now I have to use my time for the repair. More
by Pryor Smith
Employees Worked With
Brittany Cutshall
