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Fred Anderson Toyota of Asheville

Asheville, NC

2.7
336 Reviews
We're proud to be a member of the Anderson Automotive Group and offer Toyota of Asheville customers the full Fred Anderson Family Plan – valued at over $1,000 in first few years – It includes: 3 Day Peace of Mind Guarantee, Lifetime loaner vehicles, Lifetime oil changes, 30 Day / 1,000 mile Powertrain Guarantee, and Loyalty discounts – for qualifying vehicles (please see dealer for details). Anderson Automotive Anderson Automotive Group is a family-owned and operated business in North and South Carolina. The group owns eight (8) dealerships: Nissan stores in Asheville and Raleigh; Toyota stores in Raleigh, Sanford, Asheville - North Carolina, and Charleston SC; Prestige Subaru in Asheville, NC; and a Kia store in Raleigh, NC.
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777 Brevard Rd

Asheville, NC

28806

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Showing 336 reviews

January 26, 2021

I bought a highlander recently from Toyota of Asheville. We were in the area not even looking to buy a car but found one I just had to have. Everyone was super nice and helpful. Brandon Davis was a great More

by Shasha1017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Davis
Feb 01, 2021 -

Fred Anderson Toyota of Asheville responded

Thank you so much for your recent purchase! We appreciate your business and thank you for sharing about your experience with us. We look forward to seeing you soon!

January 07, 2021

I purchased a Toyota 4Runner from Fred Anderson Toyota of Asheville on 11/27/20. Received a voicemail from their office person who said the my registration paperwork had been sent to my local courthouse. I More

by bytor1974
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gabe Offermann
January 03, 2021

(May be duplicate rating) My wife and I had an (May be duplicate rating) My wife and I had an excellent experience with the staff at Anderson. Johnny Hunt was especially helpful, courtesy and p More

by Black_jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Hart
Jan 04, 2021 -

Fred Anderson Toyota of Asheville responded

Thank you so much for your feedback and your recent purchase! We are so glad to hear you had a wonderful experience.

January 01, 2021

Worked with Sparrow to buy a new Camry. She was a great communicator, easy to work with and listened very well. Would highly recommend her. More

by Kristen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sparrow
Jan 04, 2021 -

Fred Anderson Toyota of Asheville responded

Kristen, Thank you so much for the feedback about your experience with Sparrow and the Asheville Toyota team. We appreciate your business and look forward to seeing you again in the future.

January 01, 2021

Knowledgeable and nice staff - nick is a great salesman and went out of his way to accommodate our needs/ will highly recommend to all buyers More

by Greenfish5188
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Jan 04, 2021 -

Fred Anderson Toyota of Asheville responded

Thank you for your 5-star review and for sharing about your experience with Nick!

December 30, 2020

Macon was very helpful once again! We always appreciate his expertise. Thanks for a low stress purchase and thanks to Josh for explaining our options in the finance office without being pushy!! More

by tammy.mcdevitt
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Macon Cutshall
Jan 04, 2021 -

Fred Anderson Toyota of Asheville responded

Tammy, Thank you so much for your recent purchase and for sharing about your experience with Macon. We look forward to seeing you again soon.

December 29, 2020

Purchased a Toyota Camry in November and honestly could not have asked for a better experience. They had to get the car from their Raleigh location to bring to Asheville but everything went very smoothly More

by Pam Roberts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
New Car Sales
Jan 04, 2021 -

Fred Anderson Toyota of Asheville responded

Pam, Thank you so much for the kind words and for your recent purchase. We hope you enjoy your new vehicle!

December 28, 2020

This is for Conner - he’s awesome. He’s so nice and helpful and just makes the overall car-buying experience so much more pleasant and less stressful. More

by becca0203
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Conner Davis
Jan 04, 2021 -

Fred Anderson Toyota of Asheville responded

Thank you so much for your recent purchase and for your feedback! We appreciate your business and look forward to seeing you again soon!

December 20, 2020

’m very disappointed in the rude and unethical treatment I received on yesterday. I drove two and a half hours to look at a vehicle I saw online. In price negations, I pulled up several vehicles that were p More

by Terri
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Josh, Chris, Brandon
Dec 21, 2020 -

Fred Anderson Toyota of Asheville responded

Terri, Thank you for your feedback to help us improve our customer experience. We are extremely disappointed you are unhappy with your visit here. It is our goal to make all our customers happy with their purchase as well as pleased with the buying process. To earn your business we discounted the vehicle to your price. All our vehicles are aggressively priced based on the market, and all of the lower priced cars you were referring to did have higher mileage which is reflected in their pricing. The extended time period you were in the business office with the Finance Manager was to allow time to read and go over all the documents thoroughly. If you have any questions pertaining to your purchase or what your extended warranties cover, we would be happy to discuss things further with you. You can also reach out to our General Manager, James Farrell to discuss your visit. He can be reached at 828-585-5825.

Dec 28, 2020 -

Terri responded

Perhaps you didn't read my review thoroughly. The price that was AGREED upon was changed in the final paperwork with more than $3,000 added to the AGREED price. Why would you say that the vehicles of the lower priced cars that were compared to the one on your lot had higher miles???? That is NOT true and it was CLEARLY shown to your salesperson Brandon. The cars were priced lower and had lower miles. In fact, I'm looking at one right now that was saved in my search that was priced lower AND had 3,698 miles. I don't appreciate the falsehood in your response!!!!! I have called several times and left messages to resolve this issue, however, the issue remains! It seems as if this dealership is ok with cheating customers and lying to cover up the scandalous behavior done at Fred Anderson Toyota.

Dec 28, 2020 -

Fred Anderson Toyota of Asheville responded

Terri, Thank you for speaking with us about your recent purchase. After our conversations we have moved forward with the product cancellation process per your request.

December 03, 2020

We were very impressed with the sales team at Fred Anderson Toyota. They were very attentive, but never pushy. Steve was very helpful with our purchase. I would purchase a car from them again and I w More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve, Chris
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