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Fred Anderson Toyota of Asheville

Asheville, NC

2.7
336 Reviews
We're proud to be a member of the Anderson Automotive Group and offer Toyota of Asheville customers the full Fred Anderson Family Plan – valued at over $1,000 in first few years – It includes: 3 Day Peace of Mind Guarantee, Lifetime loaner vehicles, Lifetime oil changes, 30 Day / 1,000 mile Powertrain Guarantee, and Loyalty discounts – for qualifying vehicles (please see dealer for details). Anderson Automotive Anderson Automotive Group is a family-owned and operated business in North and South Carolina. The group owns eight (8) dealerships: Nissan stores in Asheville and Raleigh; Toyota stores in Raleigh, Sanford, Asheville - North Carolina, and Charleston SC; Prestige Subaru in Asheville, NC; and a Kia store in Raleigh, NC.
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777 Brevard Rd

Asheville, NC

28806

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Showing 336 reviews

June 04, 2021

We Drove from Johnson city Tn. to Fred Anderson Toyota in Asheville N.C. for a 2020 Tundra, and Ben Brendell and Brandon Davis make it an easy process to Go thru and are great people to Deal with. If your lo More

by LB Brooks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brendell & Brandon Davis, Gabe Offermann
Jun 07, 2021 -

Fred Anderson Toyota of Asheville responded

Thank you so much for not only making the drive but for sharing about your experience with our team. We appreciate you and look forward to seeing you again soon!

June 01, 2021

Beyond livid. I purchased a new 2021 Toyota Corolla at Fred Anderson today and didn't realize until AFTER signing the loan (while still in the building) that they had payment packed $4000+ worth of extend More

by Dirtbagfran
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabe Offermann
Jun 01, 2021 -

Fred Anderson Toyota of Asheville responded

Karina, We certainly agree that payment packing is illegal and not something we take part in. Upon review of your contract we did see that you signed all of the acknowledgement documentation which clearly shows the costs associated with the products that were purchased. We understand you changed your mind after your purchase, which is fine. We have been working with you to cancel these products, re-contract your loan and have absorbed all the fees associated with unwinding your original contract. We hope you understand this process does take a little time to complete, should you have any questions during this process please reach out to our General Manager, James Farrell at 828-585-5825.

Jun 01, 2021 -

Dirtbagfran responded

The issue is that I walked in to speak with the sales woman and specifically told her I was looking to Stay at a payment range of around $370. She came back with $413 then ran my credit and said it bumped to $450. All along we discussed a price of $21000 and it was on the print out paper as that price. However, once going into finance the number magically became $27000. NEVER did I discuss with the sales agent OR finance manager that I wanted a $4500 extended warranty. It was added to my loan without my knowledge or consent. When I noticed not 5 minutes after signing the loan, while still in the building, your finance manager LIED to me and told me I wasn't able to cancel it for 2 months. So not only did you add a unwanted product without discussing it beforehand or during the signing process, your employee also lied to me in order to be able to claim his commission on the sale. It wasn't until I called back and spoke with your sales manager that Rob told me to come back and rewrite because you all knew what he had done was wrong and illegal. Accept responsibility for what your employee did, pushing this off and saying it's my fault for not reading the fine print is xxxxxxxx. I should have read it while signing, I just didn't assume you had crocked employees. Thankfully I read it right after. Taking advantage of women with children is disgusting and predatory. You should be ashamed.

May 30, 2021

I have purchased two vehicles through this dealership and have all my service work completed here and I have NEVER had an issue that could not be solved. Everyone is professional and seem to enjoy their job. More

by bechtola1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex (the Russian) and Holden in sales
Jun 01, 2021 -

Fred Anderson Toyota of Asheville responded

Hi Bechtola1, thank you so much for your positive comments about Fred Anderson Toyota of Asheville! We always strive to provide top quality service to every guest, and we are pleased to hear that you enjoyed your experience!

May 30, 2021

My salesman Bryan and the other team members were amazing! Mark the sales manager helped me get a affordable payment. Highly recommend this sales team More

by dnkvuillier2013
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Cooper, Mark ( sales manager ), Gabe Offermann
Jun 01, 2021 -

Fred Anderson Toyota of Asheville responded

Thank you so much for your recent purchase and for sharing about your experience with us. We are so happy to hear we were able to provide you with a wonderful experience. If you need anything else please let us know!

May 27, 2021

Was hoping to purchase car made cash offer and was gave a price then few days later Angie Jones went up on price awlful salesgroup More

by mark hall
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angie Jones, Gabe Offermann
Jun 01, 2021 -

Fred Anderson Toyota of Asheville responded

Mark, Sorry you feel this way. Please call 828-585-5825 and ask for James Farrell - General Manager if you'd like to discuss. We did check the pricing history on the 2019 Altima you originally inquired about - its price was $24,240 when you first inquired but was marked down on 5/27 to $22,551 plus taxes, tag, title, and dealer fee. Are you potentially referring to a different vehicle?

May 27, 2021

Angie Jones everyone beware this one's a liar. Gave me a price then went up and denies saying so said mustof been someone else More

by mark hall
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angie Jones
May 27, 2021

Jesus was the definition of customer service. He was very no pressure and accommodating. We love the Rav 4 that we purchased and would absolutely recommend Fred Anderson to others. More

by Julian L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus!, Gabe Offermann
May 27, 2021 -

Fred Anderson Toyota of Asheville responded

Julian, Thank you so much for your recent purchase and for sharing about your experience with Jesus and the rest of our team. We look forward to seeing you again soon and don't hesitate to reach out if you need anything else!

May 26, 2021

I bought a new Tundra 5/17, but had to drive my 2020 Sequoia to Knoxville to pickup an RV I bought on5/4 that afternoon and bring it back to Davidson River State Park. They put on a brake assist at Laz More

by gregoryjhowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin
May 26, 2021 -

Fred Anderson Toyota of Asheville responded

Gregory, We are very sorry to hear about your recent experience and would like to discuss it with you in more detail. Can you please reach out to our Service Manager, Brian Surrett at 828-365-1613 at your earliest convenience. Thank you

May 25, 2021

Great experience. Seen the car I wanted online and arranged to see it the next morning. Met with Johnny and concluded a deal that I was very happy with. Have been buying and leasing vehicles from th More

by Dick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Hunt, Gabe Offermann
May 25, 2021 -

Fred Anderson Toyota of Asheville responded

Thank you so much for your recent purchase as well as all your past business. W appreciate you sharing about your experience with us and look forward to seeing you again soon!

May 25, 2021

We just bought our last VEHICLE, a 2021 Tundra crew cab Limited with TRD off road upgrade and had a very good purchasing experience at Fred Anderson dealership in Asheville. Living in Georgia we won’t be More

by gregoryjhowell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus, a used car salesman.
Jun 01, 2021 -

Fred Anderson Toyota of Asheville responded

Gregoryjhowell, we are very happy that the team here at Fred Anderson Toyota of Asheville could provide you with a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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