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Fred Anderson Toyota of Asheville

Asheville, NC

2.7
336 Reviews
We're proud to be a member of the Anderson Automotive Group and offer Toyota of Asheville customers the full Fred Anderson Family Plan – valued at over $1,000 in first few years – It includes: 3 Day Peace of Mind Guarantee, Lifetime loaner vehicles, Lifetime oil changes, 30 Day / 1,000 mile Powertrain Guarantee, and Loyalty discounts – for qualifying vehicles (please see dealer for details). Anderson Automotive Anderson Automotive Group is a family-owned and operated business in North and South Carolina. The group owns eight (8) dealerships: Nissan stores in Asheville and Raleigh; Toyota stores in Raleigh, Sanford, Asheville - North Carolina, and Charleston SC; Prestige Subaru in Asheville, NC; and a Kia store in Raleigh, NC.
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777 Brevard Rd

Asheville, NC

28806

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Showing 336 reviews

June 18, 2021

The used car manager Shea, and the salesman, Brandon were very friendly and professional. Also, the finance manager Josh, explained the purchase options and protection plans in easy to understand language. F More

by rejames
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember last names. They are in the narrative above.
Jun 21, 2021 -

Fred Anderson Toyota of Asheville responded

Rejames, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Anderson Toyota of Asheville! Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 17, 2021

Zack was the best sales person ever! Very professional, efficient, thorough & sweet as heck. & he wasn’t pushy. Great service. He had me out the door in about 1 hour. 🌞 More

by ldc6468
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Haenlein, Gabe Offermann
Jun 18, 2021 -

Fred Anderson Toyota of Asheville responded

Thank you so for sharing about your experience with Zach. We appreciate your purchase and look forward to helping you again in the future. Have a great day!

June 17, 2021

Yesterday, we purchased a vey nice 2019 Highlander from Brandon Lance. Over the past few weeks he has been very good and professional to work with. His coworker, Mattt Simkins I like, also. A very posi More

by fergusonpr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe Offermann
Jun 17, 2021 -

Fred Anderson Toyota of Asheville responded

Rick, Thank you so much for your kind words and your recent purchase. Customer service is very important to us and it makes so happy to hear you enjoyed your experience with us. We hope you have a wonderful day!

June 17, 2021

I have never understood the point of making an appointment for Express service, arriving on time, then waiting another 35 minutes for work to even begin. Further, the email coupon I received, spe More

by Charles.klatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve, Service Dept, Gabe Offermann
Jul 16, 2021 -

Fred Anderson Toyota of Asheville responded

Charles, We would like to speak with you so we can work to make this situation right. Please give our Service Manager, Brian Surrett a call at your convenience at 828-365-1613.

June 15, 2021

Some of the worst customer service I've ever experienced. They use an answering service for basic customer service and all the people I interacted with in the service department had horrible attitudes. More

by Nrambo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Bradish, Wayne Hourihan
Jun 16, 2021 -

Fred Anderson Toyota of Asheville responded

We are sorry to hear about your recent experience. We tried everything in our power to make the situation right with you and accommodate all of your requests. We hope that you understand some things are out of our control but that we always do our best to ensure all of our customers leave having had a good visit. Should you need anything else please feel free to contact us.

Jun 17, 2021 -

Nrambo responded

That's a complete and utter mischaracterization. What issue are you even referring to that you tried to accommodate? Note the lack of any details in your message - I need a little clarity as I don't know what issue you're referring to that you "tried to accommodate". Ultimately the problem is consistently awful customer service. We're talking really basic stuff, like picking up the phone. I have had to wait 15 minutes each time I call to get routed through a 3rd party answering service *before* I can even talk to a service advisor. Furthermore, why doesn't your staff provide direct phone numbers to reach them? We didn't get a number to call from either Kevin or Wayne if there was a problem or a question. Wayne, the service manager, has a dumb email signature that only has his name and title - why no contact phone number? Wayne also took nearly a full day to email me back and only did so when I gave him an ultimatum to accommodate a request or cancel the appointment. I tried to call Wayne earlier in the day but again, no phone number and I did not have time at work to sit on hold with the answering service; frankly using an answering service at such a small establishment shows contempt for the customer. Do you guy's intentionally provide bad customer service? I don't understand how you can be so consistently bad without it being intentional! The onlyway to make this right is to replace my squeaking caliper for free and give me a loaner while you do it. I know you guys don't care and won't be willing to do what it takes to make this right.

June 14, 2021

Professional and courteous. He knew what forms needed completed and how to complete them. He answered questions and streamlined the process. Would recommend to others More

by R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Davis, Gabe Offermann
Jun 14, 2021 -

Fred Anderson Toyota of Asheville responded

Thank you for sharing about your experience with Brandon and the team at Asheville Toyota. We appreciate your business and look forward to your next visit with us.

June 11, 2021

I recently left a bad review out of anger and frustration at a problem with my new Four Runner. After a phone call and a visit I am back to rectify that. Brian Surrett took the time and gave great customer s More

by Houseofkaren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Surrett
June 09, 2021

I had been shopping for a Toyota Tundra for quite some time and found it Fred Anderson Toyota of Asheville. Kevin Dowd was a great salesman and very knowledgeable and made this an A+ experience. More

by Kevindh69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Dowd, Gabe Offermann
Jun 10, 2021 -

Fred Anderson Toyota of Asheville responded

Thank you so much for your recent purchase and for sharing about your experience with us! We look forward to having you back in the future.

June 09, 2021

Pleasant, hassle-free experience at this dealership. Nick (sales) was patient, accommodating, and knowledgeable-not pushy. Robert (manager) gave me a great deal on my new car. Both of them were friend More

by Kathryn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe Offermann
Jun 10, 2021 -

Fred Anderson Toyota of Asheville responded

Kathryn, Thank you so much for your 5-star review! We are so glad to hear that you enjoyed your purchase experience and look forward to seeing you again soon. Have a great day!

June 05, 2021

Friendly people, Jessie & Shay are awesome folks to deal with! It’s nice to not have to spend 5 hours at a dealership! These folks know how to get you through the process along with getting to know you! Rec More

by edwardkearse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie, Shay, Gabe Offermann
Jun 07, 2021 -

Fred Anderson Toyota of Asheville responded

Thank you so much for letting us know how we did! We are so glad to hear you enjoyed your experience with us and look forward to seeing you soon.

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