Fred Anderson Toyota of Asheville

Made an appointment at the service department. Arrived at the appointment time, 10:30 am and the car was promptly taken in. At 1:30 pm, we asked the service advisor how much longer it might be. Th Arrived at the appointment time, 10:30 am and the car was promptly taken in. At 1:30 pm, we asked the service advisor how much longer it might be. They had just started checking the car. We finally found out about an hour later what they recommended. They found a few legitimate issues (none of which were related to what we brought it in for...but they were still things that needed to be done). They also recommended new tires, which they do EVERY TIME, no matter what. Even when we have come in with tires less than a year old and barely worn, they tell us we need new ones. We declined that service. This dealership does not have a shuttle service anymore. Instead they hire Uber drivers to take customers places nearby while their vehicles are being worked on. So after waiting half the day for a diagnosis on the car, you go stand outside and wait on a random Uber driver to pick you up. The service advisor said they would text us an Uber link we could use to request a pick up when we got ready to return. Never got it. So when we got the text our vehicle was ready, we had to call the dealership. They requested an Uber ride for us to return. After another 20 minute wait, the Uber arrived. The driver, different from the first one, smelled like marijuana, and most likely had been smoking some before he picked us up. So this is how dealerships provide service now? Forcing their customers to ride with random marijuana smoking Uber drivers instead of doing a dedicated shuttle service driven by an employee? Not good Fred Anderson. Finally got our vehicle back at almost 5:00 pm. So they are pretty slow, which is true of a lot of dealership service centers. But they are also terrible at communication here! Absolutely terrible. They have a system which supposedly you can look at a link they text you and it will tell you the status of your vehicle. Ours stayed on "welcome" all morning, finally moved down to "preparing estimate" about 30 minutes after we had already been given the estimate, and never actually got past that, even after the work was done. You either sit and wonder what's going on for hours, or chase your service advisor down (if you can find him) to get updates. You receive a text when you arrive that says "text is our preferred method of communication" but if you happen to text a question to that number, you may get an answer 30 minutes later, or possibly never. I have no idea who even receives those texts. I don't think it's actually your service advisor, because I have texted the number on a previous visit with a question, and when I spoke to the advisor they didn't know anything about it. I would not advise buying a car here (We bought our car from Jim Barkley, the previous owner...have no plans to buy from Fred Anderson.) And if you bring a car here for service...expect to spend a full day sitting around the waiting room or riding around in an Uber with whatever random pot-smoking driver you happen to get. More

Chris J did an excellent job in finding us the car we wanted in a good timeframe. After the sale he did a wonderful job explaining features. Bo in finance was very good and did not try to oversell...a p wanted in a good timeframe. After the sale he did a wonderful job explaining features. Bo in finance was very good and did not try to oversell...a pleasure to work with. The entire experience at Fred Anderson Toyota Asheville was very agreeable. More

I gave it 2 stars b/c sales was good, but the service dept definitely is NOT. Won't buy my next Toyota from Anderson. Sorry. Not sorry. dept definitely is NOT. Won't buy my next Toyota from Anderson. Sorry. Not sorry. More

I have been a long standing customer of Fred Anderson Toyota. I taker my car there for all my servicing needs at one point I had a small problem with communication in the service department, and when Toyota. I taker my car there for all my servicing needs at one point I had a small problem with communication in the service department, and when I called to let them know, their manager, Aaron Summer bent over backwards to rectify the situation immediately. Great customer service! More

I found my used car on line, emailed and contacted Caleb Clampitt who was very helpful during the whole process. Great looking dealership, friendly people. The process was easy and painless, lol. Would do Clampitt who was very helpful during the whole process. Great looking dealership, friendly people. The process was easy and painless, lol. Would do business with them again More

Extremely disappointed by this “dealership”. I had originally gone to Toyota because I thought it was a reputable dealership, however I would’ve been better off buying a car from anywhere else b I had originally gone to Toyota because I thought it was a reputable dealership, however I would’ve been better off buying a car from anywhere else besides this place. I was sold an Audi Q7 by Josh Adams with the assumption that the car was in good conditions and they assured that they check their cars before putting them on the lot so there’s no issues in the future. Bought the car on a Monday just to be back at their lot on Wednesday because the car was already asking for oil. They topped it off and said it’s fine just needed some oil and everything should be fine. 3 days later the cars asking for oil again so I make an appointment to get the car checked by Audi. They come back with their results that show the car’s engine is close to a catastrophic failure. After having proof of their findings I go back to Toyota where Josh Adams takes the car to their service department to have it checked. They assure me there’s nothing wrong with it and that their techs got on Reddit and read that it’s a common issue. Didn’t think “professionals” needed to check Reddit to determine if my car was good or not. I expressed to them how I wanted to get the engine or pistons replaced before my 1month warranty was up. The sales manager which never wanted to give me his name said they wouldn’t be doing anything because their so called techs didn’t find anything. Went on to put the blame on me for not purchasing an extended warranty that cost as much as I was buying the car for? Kept on repeating that if I wanted it fixed to take it up with Audi.why would I go to Audi if FRED ANDERSON sold me the car??? We purchased the car in may. Here we are 3 months later and the car is throwing all sorts of misfires, check engine codes that are all related to the problem. I had proof from Audi after their findings while my warranty was still in place yet they refused to do anything to it. I called August 12 to speak with the manager and got transferred to the same sales manager from the first time which again never gave me his name even after asking MULTIPLE TIMES. He went on and started blaming it on me for not doing my research on a car I bought!? Kept saying that they don’t work on Audis I should’ve bought something else and that no matter what I would not get anything fixed from them and to take it up with Audi. Again I bought the car from FRED ANDERSON TOYOTA NOT AUDI. Following day August 13 Ian Jones calls just to tell me the same exact thing to why I didn’t buy an extended warranty to take it up with Audi. I would rather walk then buy a car from this place ever again. What a disappointment to think this was a reputable dealership. Pictures are below of the proof from Audi where they found the problems and Toyota denied everything More

We had absolutely horrible experience and will never go to this dealership again. They just want to screw you over. to this dealership again. They just want to screw you over. More

If I could have given zero stars I would have! ! This service department is by far the rudest, uneducated and unprofessional service department I have ever seen. Not only did they not put oil back ! This service department is by far the rudest, uneducated and unprofessional service department I have ever seen. Not only did they not put oil back in my parents' vehicle which left them stranded on the side of the road, but they will not take responsibility for what they done. The vehicle clearly had NO OIL in it, even though it had just left the dealership parking lot after having an OIL change... so next time you go to have your oil changed at this shady place I would check your car BEFORE pulling off the lot... More

Service department does not do what they say they did especially if you have toyota care. They do the minimum they can get by with. especially if you have toyota care. They do the minimum they can get by with. More