Fred Anderson Toyota

Great customer service I called in to get some basic information on a new Sienna. The gal I spoke with on the phone was very polite, knowledgable and professional. If my hu I called in to get some basic information on a new Sienna. The gal I spoke with on the phone was very polite, knowledgable and professional. If my husband and I decide to go forward with purchasing, we will definitely be going to your dealership! Thank you for having awesome customer service! More

Great Experience / Great Salesman My wife and I were looking for an economical / gas efficient vehicle to use around town. After researching on-line and we chose 5 makes and models f My wife and I were looking for an economical / gas efficient vehicle to use around town. After researching on-line and we chose 5 makes and models from various car manufacturers to test drive. We ended up buying a Prius from Larry Zievis at Fred Anderson Toyota. Larry was a great salesman -- he was knowledgeable, listened to what we wanted and presented us the best automobile that fit our requirements. Larry is/was very thorough, action oriented and followed up on every detail of our transaction. Everyone at the dealership was extremely friendly and helpful. We are very happy with our Prius and will be back to Fred Anderson for our next car purchase. More

OUTSTANDING / EXCELLENT Customer Service ! ! ! ! During a visit to have my 2010 Toyota Prius serviced, I met Reginald Johnson who is just a delightful person. He welcomed me to the dealership; helped During a visit to have my 2010 Toyota Prius serviced, I met Reginald Johnson who is just a delightful person. He welcomed me to the dealership; helped make me and my wife feel comfortable while both of our cars were serviced (Oil/Filter change and tires rotation). Reginald asked me if I had thought about trading in my 2010 Prius for a newer one. His approach was at the perfect level. That is, he didn't apply any pressure which I GREATLY appreciated. He showed me several Prius, using the perfect level of detail; he was through. Ultimately, Reginald assisted me in buying a BRAND NEW 2014 Prius for me, and too one day later he helped my wife buy a BRAND NEW 2014 Prius! Reginald is one of a kind. I wish more car dealerships had people like Reginald. Fred Anderson Toyota is lucky to have him; my wife and I are already recommending ALL of our FRIENDS, FAMILY, and COWORKERS to this dealership! Thanks Reginald! More

"THE WORST CAR BUYING EXPERIENCE EVER" STAY AWAY FROM HERE I was in the market for a 2014 Toyota Sienna at first i thought it was going to be an easy buying experience but after a while it turn into a nightmar I was in the market for a 2014 Toyota Sienna at first i thought it was going to be an easy buying experience but after a while it turn into a nightmare. I stared looking at the siennas and figure out what was going to the best option for me and family. i was researching all the available models and options that they had. My sales person was JUSTIN HEILMAN at first everything was ok until i started to figure out things of my own. We were going to trade a Vehicle that had intelligent key, so i wanted a sienna with that feature also. I asked the sales person a question about the sienna did not know the answers simple questions like does it have blind spot? Tire pressure system? i had to the research of my own. i chooses about 3 different siennas but i wasn't sure because none of them had the feature i was looking for. I had to get online and do the research on my own trying to find out when they were going to get a Sienna that had the feature that i wanted, i kept asking the sales man he kept saying that it did not come on that particular model. I know he was wrong but i went with the flow, I went to Fred anderson website everyday to check their available inventory and finally i saw that they had the van i was looking for. JUSTIN never called me to let me know that sienna had arrived when he perfectly knew i was looking for that particular model. By this point we had already figure out numbers after i had visit the dealership like 4 times, monthly payments,APR and everything from the previous siennas i had looked at, this one was like a $200.00 price difference so i figure it should not be that much of difference . Here is where the nightmare starts So on a Saturday i finally call Justin to ask him if the vehicle is available and he says yes i also ask him before going over there if the numbers should be the same and he said "they Should". It was a really bad day it was raining very hard so i went to the dealership with my Wife and kids to finally get the van i was looking for almost a month, when we got there we looked at it and we liked it so we told Justin lets see the final numbers. We waited like one hour he did not come give us and update nothing. Next thing this sales manager name Jay Tejani approach me and ask to see the car i was going to trade. He told me he was going to run the numbers again because of some error in the system so he said to wait so he could show me the numbers. We waited for another Hour he finally came and show me some numbers that we have not talked about. The Monthly payment was $43 more than originally talk. He kept apologizing but he said could not do better than that, he kept saying it was my fault for choosing 3 different cars and that it was he best he could do. That if i took it or leave it that sample. I explain to him that i had already sign a paper with the Monthly payment we previously had agreed on, but he did not care. The numbers that he had that was it and that he was not going to fix nothing. I asked to speak with someone above him he said there was no one. So i told him that was not the deal got my deposit and walked away.Even my 12 year old son knew that i had already agreed on numbers because he went one of those times with me to the dealership. Jay Tejani is the worst sales man I've ever met rude and makes it seem he is doing you a favor does not care about earning your business. Justin Heilman did not even come and say nothing to me didn't even apologize nothing never saw him again after that, does not know nothing about the Toyota vehicles, after all the research i did by now i probably know more than he does. But i bet he would have gotten the commission if i had bought the vehicle. Very disappointing coming from a Dealership like Fred Anderson Toyota. I will take my Business some where else. I wanted to post this so to other consumers don't waste their time. It does not look the bad reviews here do much because from where i can see only the good reviews get a reply from the GM. How is it that after almost a month going talking you agreed on numbers and when you finally going to sign the Sales Manager comes and just changes the numbers giving you excuses trying to blame that it was an error from the sales person?? The part that makes more upsetting is that it was a muggy rainy day i was with my wife and kids and that we had already agreed on the numbers after talking for almost one month. Bad business More

LARRY ZIEVIS IS THE MAN I needed a new car for one of my daughters who lives and works in Raleigh (who has a driving age daughter who can say "no" when she asks?). We live o I needed a new car for one of my daughters who lives and works in Raleigh (who has a driving age daughter who can say "no" when she asks?). We live out of state so I went to the web to look at Toyota dealers in or near Raleigh and read a lot of reviews. Both Fred Anderson Toyota and Larry Zievis stood out (only today did I learn he really sticks out as he is 6'7"). I called Larry after hours and left a message. He promptly got back to me and we had a detailed discussion about safety, models, my daughter etc and a variety of considerations that all made the intial call highly productive. Larry then arranged a time convenient for my working daughter to vist with him and go over her many options. Larry saved me a lot of money up front while making sure my daughter got all the information and help that was conceivably possible in selecting and understanding her new RAV4 . She works odd hours and is pretty particular so Larry went out of his way on timing her two visits (selection and delivery) to mininmize inconvenience and to searching for and finding her particular choice. She was and remains excited by the car she drove off in, delighted to have been treated so kindly and happy to have made a new fiend in Larry. I too felt special and was confident I had made a good choice putting her and this important event in Larry's hands. Personalized, responsive, friendly, efficient service at a fair price with the world's best made cars--tough combination to beat! Thanks Toyota and thank you Larry Zievis of Fred Anderson Toyota of Raleigh! More