Fred Anderson Toyota

I bought the car in Jan. Brakes sqeaked, tire kept loosing air. Brought the car back after a couple days. The Salesman was happy to put me in a loaner car. That was a plus. Came back a few days later, loosing air. Brought the car back after a couple days. The Salesman was happy to put me in a loaner car. That was a plus. Came back a few days later, said the car was ready. Salesman said the brakes were fine, and the tire just needed air. He said if 1 tire is lower than the other 3 this would kick the light on. Soon as I pulled out of the lot, the low tire preasure light was still on. It was late when I picked the car up,I went on home. The next day or so, I decided I would take it somewhere to get another opinion. I found out the tire had a hole in it, and needed a plug. About 3,000 miles later, I noticed the VSC light, the check engine light, & the traction light came on. I immediately drove straight to the Lexus dealer, since it is a Lexus.It was a late Friday afternoon, so they gave me a loaner & said they would call me on Monday. They called and said the car had a cracked valve cover. It was not something that just happened. the underside of the cover had been rubbing the timing chain, which then caused the top of the valve cover to crack. This was an 800.00 repair through the Lexus dealer. I then called Dan the salesman that sold me the car. He said you should have bought a warranty. He could'nt do anything. I then spoke to the sales manager, he was no help either. I was able to get things worked out with Lexus. They stood behing their car, and did the repair for $180.00.I asked them to check the brakes since they sqeek. They said the car needed brake pads all the way around, and new rotors on the front.The repair with the Lexus dealer was another 800.00 Now I was fuming. I called over to Fred Anderson, since they told me previously the brakes were fine. I asked for the service dept. They said they had no accsess to any service on this car. I asked who is in charge, by now I felt like I had really been taken advantage of. He said Brian Easley. I called him, I was angry now. It was obvious he didn't care. I was working out of town 2 hours away. He said I would need to bring the car in. I asked if he could send someone to Lexus to pick it up, since they had just completed the engine repair. He said no! I then called Lexus back, and they were happy to help me, and drive it to Fred Anderson. Noone ever called me from Fred Anderson to let me know they were going to repair the brakes. Lexus called me back 2 days later, they sent their staff to pick up my car. I am grateful they fixed the brakes. However, it is obvious they are not interested in good customer service, & good customer relationships, to keep their customers coming back.I would never advise anyone to buy a car from Fred Anderson. It seems they don't care about the customers, once they get the sale:-( More

For the first time in 2 years of good service, Fred Anderson Toyota made a little error by not taking me in order. I simply asked Tim what his name was. He said he was Charley. Honestly why? At the en Anderson Toyota made a little error by not taking me in order. I simply asked Tim what his name was. He said he was Charley. Honestly why? At the end I went to my very dirty car and simply went back in to mention I had not received the free car wash. Shockingly the service manager came out, looked at the trunk,,,saw some splahed water and insisted that it had been cleaned. I pointed out grime..was told that the free car wash was minimal anyway. I asked for a car wash which I got. After the "minimal" car wash, my 2010 Camry was sparkling clean..so I pointed this out to George who got angry. He decided that I was definitely wrong...and instead of admitting ..yes the car is now clean..he said I called hime a name! I had said he was misled.. The smallness of these problems lead me to worry. You know..when folks appear deceitful about small things....can I trust them when it comes to big things? More

What a wonderful experience we had at Fred Anderson Toyota! Even before we ever set foot on the lot, the sales staff was immensely helpful, friendly, and supportive in our phone and email communication Toyota! Even before we ever set foot on the lot, the sales staff was immensely helpful, friendly, and supportive in our phone and email communications. Before visiting the dealership we were a little skeptical about getting in to the vehicle we wanted base on some past credit issues and an outstanding balance on our trade. But Craig Hales encouraged us to come in and see how they could help us - and we are so glad we did! We worked with Ben in sales and he made the whole experience so pleasant with his warm manner and straightforward approach. We would recommend him to anyone who is apprehensive about the process, and we certainly hope that we can work with him again as well. After we decided on a vehicle and valued our trade, Brian in the business office hooked us up with incredible financing and warranty terms, and we were out the door within a couple of hours. We worked with a rock-star dream team who helped us get exactly the car we wanted. Thank you all so much! More

Ben was very friendly and helpful. I called & spoke with him over the phone & I was offered a very reasonable trade in amount. The next day I drove down & met Ben in person. He made everyone with me ve with him over the phone & I was offered a very reasonable trade in amount. The next day I drove down & met Ben in person. He made everyone with me very comfortable by offering refreshments. We enjoyed his humor during our wait. Thank you Ben for all your help!!!! More

Before I visited the Fred Anderson dealership, I searched cars.com and the newspaper to find out about what Camry's were for sale in the area. So when I visited the Anderson dealership I had a clear idea of cars.com and the newspaper to find out about what Camry's were for sale in the area. So when I visited the Anderson dealership I had a clear idea of what was available in the local inventory, and on their lot. Starting with our first conversation, Ben Rahimzadeh was extremely helpful in answering my many questions about their cars and about what options I had for a purchase. He was never pushy and was definitely patient during my three different visits to the lot. In between those visits I went to two other dealers to compare their cars and prices. I bought my Camry from FA because Ben arranged a good deal, and the Camry was the best one I saw in the area for my price range. More

I had a very professial experince with a salesman named sammie bethea. He is very knonwledgeable about the toyota products that Fred Anderson Toyota offers to the the public. I purchased a toyota camery fr sammie bethea. He is very knonwledgeable about the toyota products that Fred Anderson Toyota offers to the the public. I purchased a toyota camery from him recently for my eigthteen year old son. He listened as explained my budget requirements. He found me the perfect car for my budget and dd not try to sell me on a differnt and more expensive car. More

We had to get a car ASAp bec. our 16 yr. old son has no carpool anymore, I browsed Fred Anderson website and saw cars that we might want. We called Sammie Bethea , whom we had known since 2004 whwn we bou carpool anymore, I browsed Fred Anderson website and saw cars that we might want. We called Sammie Bethea , whom we had known since 2004 whwn we bought our Sienna van. The car that I wanted was sold that morning (we came afternoon). We test drove some cars but did'nt like one (by the way , we were buying pre-owned). Then we spotted this 2010 Camry, like the smooth ride. Throughout the process of bunch of questions, test driving, etc.. Sammie remained pleasant and patient, the same person that we knew years ago. He helped us a lot along the whole process. I would say that we are very satisfied and pleased to the service he rendered. We would like to give him the highest review score. Thank you very much Sammie Bethea. Fred Andesron, take care of Sammie, bec. we are recommending him to all the people we know, they will be looking for him. More

I purchased my Highlander yesterday and I am very happy with the service and professionalism of Dean Foland. I met Dean the first day when I went for test drive. He was very easy to work with and detail or with the service and professionalism of Dean Foland. I met Dean the first day when I went for test drive. He was very easy to work with and detail oriented person which impressed us a lot. Michael in finance was also very easy to work with. Overall it has been a excellent experience. Thank you. -Parul More