Fred Anderson Nissan of Raleigh - Service Center

rude staff at service center I had a appointment at service center I came to service center 10 minutes prior. After 20 minutes waiting time I was assigned consultant He was not c I had a appointment at service center I came to service center 10 minutes prior. After 20 minutes waiting time I was assigned consultant He was not cooperative and friendly with the customers he said you have to wait 2 hours more for just engine oil change., I complain to service manager he also was not helpful said you can come back again. Very rude staff at Raleigh service center.I purchase this new car at this location but did not know will have to misbehave at this service center. They need to be train professionally how to treat customers. More

I had bad experience with the service to the car and with the cleaning, but the last time i did an oil change, i left it with little oil and then we called and talk to someone and they told me they were goin the cleaning, but the last time i did an oil change, i left it with little oil and then we called and talk to someone and they told me they were going to call and never did, i was that hecherla oil for my account. i would not recommend even my worst enemy. More

So basically I went to Fred Anderson Nissan to get an oil change on 3/20/2020. After being greeted by the Service "Advisor" H.P., I was informed that there was an issue with my Passenger Rear Camber. I then change on 3/20/2020. After being greeted by the Service "Advisor" H.P., I was informed that there was an issue with my Passenger Rear Camber. I then said not a problem because it should be covered under the additional insurance package that I purchase when I first received the vehicle. He said it was not in the system. I advised him to look again that I paid 3,000 for it. He then said he found it. He said he would call to make sure it was covered. After that he said I needed an Brake Fluid Flush Service. The Service "Advisor" then handed me a pamphlet with nothing with 80,000 miles on it. After I pointed that out he said it was automatically done at every 20k regardless of how much or hard vehicle was/is driven. At checkout I asked the service advisor with the service take said about the condition of the brake fluid. He said it did not matter what was in the Nissan manual because it's mandatory that it's done at every 20K. I also looked at the multi-vehicle inspection sheet that is supposed to be completed prior to the actual vehicle service and it showed the vehicle was in the green as far as condition of the brake fluid. As I opened up the the vehicle manual reflecting the service at 80k it clearly states that the brake fluid is supposed to be inspected and only replace if vehicle has been driven harshly or is in bad condition. I have attached pictures showing that what I said was factual and correct. While waiting for services to be completed he came to me and said great news, I need to have a rear alignment that the "chamber" was ok. I honestly feel that if I didn't have that warranty he would have not said it was ok. After owning 5 Nissan's this is further confirmation that it time to move on to another import brand. More

Service isn't good I bought a 2018 Nissan Altima a year ago and took the car in for state inspection and an oil change. The service manager decided I needed my tires ro I bought a 2018 Nissan Altima a year ago and took the car in for state inspection and an oil change. The service manager decided I needed my tires rotated ($50.00) and let me know about it when I was paying the bill. When I picked up my car. One of the wheels had been damaged when they rotated the tires.. A deep gash in the chrome wheel and scratches to the outer rim were present. I also bought the "Family Plan" last year when I bought the car - the claimed it was a mandatory contract. Included in the contract were two protection plans for the exterior and interior damage I asked if the plan called for detailing the car when some protection plans do provide. They said they would get back to me. I called twice and they have not returned my calls. They do not have any information on the protection plans. They should at least know what they sell people. I wouldn't recommend Fred Anderson. They spend a fortune advertising. They should treat their customers better. More

Customer service long after the final sale! I had the pleasure of working with Tony Degrezia last year (2018) and purchased a wonderful brand new Rogue. Tony was personable, knowledgeable, and I had the pleasure of working with Tony Degrezia last year (2018) and purchased a wonderful brand new Rogue. Tony was personable, knowledgeable, and kind. It's been nearly a year, as I return for one of my maintenance appointments (January 2019) on the Family Plan, which is an awesome and worry-free option, Mr. Degrezia continue to take time and effort to greet and chat for a moment. He genuinely cares about his customers, even when there is no sale to be made. Check Tony out the next time you are in the market for a Nissan. Hope W. (Cary, NC) More

Chapin Cole-THe life saver My name is Hitesh, i live in New Jersey, I was there for 4th of July weekend .. On Saturday evening my car got Broke down ..i wasn't able to drive any My name is Hitesh, i live in New Jersey, I was there for 4th of July weekend .. On Saturday evening my car got Broke down ..i wasn't able to drive any more .. it was almost 4 pm in the evening i was in a hopeless situation since i didn't have any appointment but Chapin Cole was the Person who helped me , He was so polite and he took care of my Car and gave me a loaner car.. i was supposed to leave on Saturday back to New Jersey but we expected it to be fixed by Thursday.. Chapin had taken a special care and he was updating me on the Status once in a while ..Finally he got my car fixed by Tuesday afternoon.. His acknowledgement and his greet were so polite... Thank You Chapin for your great Help. More

Great Service I stopped by the dealership because I needed help with my navigation system. Mackly Bien-Aime greeted me at the entrance of the showroom. After expla I stopped by the dealership because I needed help with my navigation system. Mackly Bien-Aime greeted me at the entrance of the showroom. After explaining my questions he immediately offered to assist. He helped me with the settings on my navigation and showed me where I could find extra help if needed in my owner’s manual. What a pleasant young man. A real asset to your team! More